DocOnline User Reviews

Customer Experience

Positive experience60.4% of reviews
Neutral1.9% of reviews
Negative experience37.7% of reviews

~ Based on 53 written reviews from the US App Store.

Is DocOnline Safe?

Not enough ratings yet to assess DocOnline.

Is DocOnline Legit?

DocOnline: Ask a Doctor Online appears to be a legitimate app. AppsHunter Legitimacy Score for DocOnline is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worst service

Very poor experience with DocOnline. Doctors often do not call during the selected appointment time. When I contact customer care, they say the doctor tried to call but there was a technical issue.

Instead of fixing the issue, they ask me to book another appointment. This is completely inconvenient and a waste of time.

If a customer books an appointment for a specific time, the doctor should call at that time. DocOnline needs to seriously improve its service and customer support
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Response from developer

We’re sorry for the repeated inconvenience and the frustration this has caused. Your time matters, and you’re right to expect a doctor’s call at your scheduled appointment time. Please share your booking details with us on contact@doconline.com so we can investigate what went wrong and help coordinate your consultation. We appreciate you bringing this to our attention and giving us the opportunity to make things right.

Quite impressed with DocOnline. The whole experience felt easy and well organised. I could explain m

Quite impressed with DocOnline. The whole experience felt easy and well organised. I could explain my concerns properly and got clear guidance from the doctor.

Nice

Really convenient experience. I needed to speak with a doctor and was able to do it without stepping out. The consultation was comfortable and the doctor was very helpful.

Convenient and helpful consultations

Really convenient experience. I needed to speak with a doctor and was able to do it without stepping out. The consultation was comfortable and the doctor was very helpful.

Good

What impressed me most was how calmly the doctor listened before suggesting the next steps. I never felt rushed, and that made the consultation feel much more personal.

Review for the app

This app makes healthcare feel accessible. Instead of spending hours commuting and waiting, I was able to speak with a qualified doctor from the comfort of my home. Definitely an app I'll continue using.

Best Doctor Consultation

Hey, I just started using this app and honestly, it’s been a great experience. The UI is simple, smooth, and easy to use. The best part is how convenient it is for everyone. I’ve been using it for myself as well as my family, and I’d definitely recommend giving it a try

Aadil Shaik

Best App for online doctors consultation, I got my first free doctor consultation and my experience was great. Doctors are always smiling and understanding our problems, with in minutes I got my prescription online and I am able to order the prescription and get the medicine in next 1 hours, all by just sitting at my home.
Thanks to Doconline..
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Wonderful App and Services

This app is so user friendly and absolutely wonderful.

Response from developer

Thank you so much for your kind words! We’re really glad the app is making a difference for you. Your feedback motivates us to keep improving and delivering the best possible experience.

Can’t book an appointment

I have been trying to book online consultation using mobile application but everytime i select a slot, the app flashes a message “The scheduled at doesn’t match the format”.

Honestly, it is quiet frustrating, i have been trying to book consultations for 6 months using app but of no good use

Response from developer

Dear customer, we regret the inconvenience caused and understand your concern. Please write to us at contact@doconline.com with your registered details so we can investigate this thoroughly and help you book an appointment seamlessly. Thank you for your cooperation.

Worest Platform

Number One Cheating Platform

Doc online best platform

I was looking up for a platform where i can discuss something on precaution paper that is not clear to me. And i looked up and see this website in just 10 mjns i got connected with a doc a real doctor who read out give me full understanding and save my time. I am sure this app help lots of people i 100% recommend.
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Response from developer

Thank you so much for your kind words! We’re really glad the app is making a difference for you. Your feedback motivates us to keep improving and delivering the best possible experience.

Seamless experience

I felt heard and well cared for.

Wow

Amazing and helpful app. Highly recommended.

Satisfying

Never think that only online app solve my problemss

Booking appointment with fake doc

I booked twice and got the appointment with same doc Dr. Sruthi S Nair and with out any call from her ahead updated that status that user did not pick up the call.

Response from developer

Dear Customer, we are unable to track your membership details. We request you to share your MRN number & contact information at contact@doconline.com or call at 8822126126. It will help our team to reach you for a detailed feedback/assistance. Thank you.

Worst healthcare app

I scheduled call with a doctor and the app didn’t let me connect. Seemed like the doc or the app was just calling to record an interaction for seconds and then the call dropped.

Would not recommend the app at all.

Commendable support from doconline

We have been using this application for entire family. Application so smooth and doctors are available most of the times .

Response from developer

Dear Customer, Thank you for your encouraging words. If you have other feedback or suggestions, please write to us at contact@doconline.com. We would love to hear from you. Thank you once again!

Super app

Super app

Do not buy

Do not buy their plans they there are no benefits