Worst service provider only rejecting reimbursement
Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming.
In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance.
Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims.
Response from developer
Dear Medibuddy User, regret for the inconvenience. Please email your contact details to info@mediassist.in as this query is related to Mediassist. Mediassist team will promptly reach out to assist you in finding a resolution.
Fraud
My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk.
What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items.
An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded.
Response from developer
Dear Shalaka, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our team will investigate the issue and get back to you as soon as possible. Rest assured, we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy
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Please rectify it asap as I am not able to claim my expenses which have been done.
Response from developer
Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience.
Helpful in booking vi call
Response from developer
Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our MediBuddy community. Stay Healthy! Team MediBuddy
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Please rectify it asap as I am not able to claim my expenses which have been done.
Response from developer
Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience.
