Worst service provider only rejecting reimbursement
In my experience, Medibuddy provides some of the worst insurance services in India. I would strongly advise people to think carefully before purchasing any insurance through them. My claim reimbursement rate has been 0%. Over the past four years, I have submitted three reimbursement claims, and none of them were approved.
Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming.
In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance.
Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims.
Throughout the process, they repeatedly asked for additional documentation. Even after submitting everything requested, they continued to demand more documents. Eventually, the claims were rejected citing “insufficient documentation.” This pattern makes the entire process extremely frustrating and time-consuming.
In one case, after submitting the claim online, they asked me to manually fill out forms and send them by post to their address, which feels outdated and inconvenient. Additionally, there is no reliable customer support. I tried reaching out by phone multiple times but could not get proper assistance.
Overall, my experience has been very disappointing. The process seems unnecessarily complicated, with repeated documentation requests and little to no support, ultimately leading to rejected claims.
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Response from developer
Dear Medibuddy User, regret for the inconvenience. Please email your contact details to info@mediassist.in as this query is related to Mediassist. Mediassist team will promptly reach out to assist you in finding a resolution.
Fraud
I downloaded this app hoping for a reliable and convenient way to manage prescription refills. While the interface is clean and ordering was initially simple, the actual service delivery is an absolute failure, especially when it matters most.
My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk.
What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items.
An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded.
My critical medication order is now four days late past the promised delivery date. For medicine, this isn't an inconvenience—it's a serious health risk.
What makes this experience truly unacceptable is the complete and utter absence of customer support. There is no number which i can call and discuss the issue. It feels like the moment you place an order, you are left completely stranded with no way to track, cancel, or even get an update on your essential items.
An app dealing with healthcare cannot afford to be this unreliable. If you are relying on this service for urgent or necessary medication, avoid it entirely. The technology is useless if the logistics and human support are non-existent. Zero stars if I could; I only gave one because the app technically loaded.
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Response from developer
Dear Shalaka, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our team will investigate the issue and get back to you as soon as possible. Rest assured, we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy
Screen without Info
I logged in the profile using Corporate Login. I am trying to place order for Eye Glasses but I am getting blank screen. It is showing the RADIO button to select provider but without Text Image. In the App, I didn’t find any option to report the issue.
Please rectify it asap as I am not able to claim my expenses which have been done.
Please rectify it asap as I am not able to claim my expenses which have been done.
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Helpful in booking vi call
Vaibhavi was quite helpful in setting up the appointment and was comprehensive in her efforts to choose the right package for my parents. Thank you!
Screen without Info
I logged in the profile using Corporate Login. I am trying to place order for Eye Glasses but I am getting blank screen. It is showing the RADIO button to select provider but without Text Image. In the App, I didn’t find any option to report the issue.
Please rectify it asap as I am not able to claim my expenses which have been done.
Please rectify it asap as I am not able to claim my expenses which have been done.
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Response from developer
Dear MediBuddy User, We apologize for the performance issues you're experiencing with our app. We're constantly working to optimize and enhance its performance. Please email us at mbsupport@medibuddy.in and provide details about the specific performance problems you're encountering. We appreciate your patience.
Horrible
Is this an app? So many bugs, screen UI doesn’t even fit to show in a page. Can’t even go to next step after adding tests to cart as part of the screen is not even showing up to click a button to move further. How is this app being approved to be in App Store with major bugs? I was planning to sign up for Manipal signa OPD plan, but after seeing this app which is to be used for claims, decided to not waste my money.
I don’t understand how this app passed testing.
I am going to delete this useless app from my phone.
I don’t understand how this app passed testing.
I am going to delete this useless app from my phone.
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Worst App for Dr consultation
This app has many doctors who are not willing to help at all. They just want to give prescription for records and close case. No one really bother if patients has satisfied or not.
Experience with medibuddy
Recently booked an appointment for health checkup the whole process from booking The whole processfrom booking the package to completing the tests was smooth and well-organized.
Exceptional Support from Prinisha Nair
I had a truly wonderful experience with Prinisha Nair from the MediBuddy customer support team. She was incredibly patient, kind, and efficient in helping me navigate the app, which I was finding a bit confusing at first. Not only did she guide me step-by-step with absolute clarity, but she also personally helped book an appointment for me without any hassle.
She answered all my queries with care and professionalism, ensuring I felt confident and well taken care of. It’s rare to come across such dedicated and genuinely helpful support staff. Her calm demeanor and quick resolutions made the entire process smooth and stress-free.
Thank you, Prinisha, for going above and beyond — you truly made my experience with MediBuddy amazing!
She answered all my queries with care and professionalism, ensuring I felt confident and well taken care of. It’s rare to come across such dedicated and genuinely helpful support staff. Her calm demeanor and quick resolutions made the entire process smooth and stress-free.
Thank you, Prinisha, for going above and beyond — you truly made my experience with MediBuddy amazing!
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Response from developer
Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our MediBuddy community. Stay Healthy! Team MediBuddy
Quick and fast response thank you Arsheen
“I would like to thank Arsheen for her excellent support in helping me book my appointment. Her assistance was very efficient and appreciated.”
Good service
Quite satisfactory. Was able to get my health checkups done quickly.
Dont waste your time on this App
I placed an order for medicine which was listed , they took 48 hours to cancel the order with no reason.. Not a trustworthy source in emergency ..
Excellent Customer Service
I recently had the pleasure of interacting with MediBuddy representatives Josmitha Fernandes and Ashutosh Bhatt, and I cannot express enough how impressed I am with their exceptional customer service. Josmitha, as the Clinical Coordinator, provided thorough and clear guidance throughout the process. Her regular calls and follow-ups ensured that I was always informed and felt supported. She was proactive in addressing my concerns and went above and beyond to provide detailed information regarding my insurance and surgery options. Ashutosh, my Care Buddy, was equally commendable. His friendly demeanor and willingness to assist made a significant difference in my experience. He consistently checked in on my progress and offered valuable insights that helped me navigate the complexities of my healthcare needs. Together, they exemplified what excellent customer service should be—knowledgeable, attentive, and genuinely caring. I highly recommend MediBuddy for anyone seeking reliable support in managing their health-related queries. Thank you, Josmitha and Ashutosh, for your outstanding service!
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Response from developer
Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy
Worst app in history of Medicine
The worst app in the history of medicine, ordering a medicine is a hassle and big headache.
Excellent service
I had the pleasure of interacting with the clinical coordinator Reehana Ali and clinical coordinator mumpeng who took care of all my appointment work and clinical support. I can confidently say that they are truly outstanding. Their professionalism, organization, and attention to detail were impeccable. They efficiently coordinated my appointments, ensured smooth communication between healthcare providers, and kept me informed every step of the way. coordinator's ability to address my concerns promptly and with genuine care was remarkable. They were knowledgeable, compassionate, and went above and beyond to ensure my comfort and satisfaction. Their dedication to providing exceptional patient care is commendable. I am immensely grateful for the invaluable support and guidance provided by the clinical coordinator. Their expertise and coordination skills significantly contributed to a positive and seamless healthcare experience. I highly recommend their services to anyone in need of an exceptional clinical coordinator.
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Response from developer
Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy
Medical Benefits
I took the medical benefits through Medi Buddy and they are very helpful. I am very satisfied with their services throughout.
Eassy to access and grate experience
I had recently done my annual health check up by using my office credentials and It was a good experience and also lab persons and customer support is also very good.. I want to mention one thing here that I have received my health check report very quickly.. thank you meddybuddy..
Good Service thanks to Jaleel!
Got enrolled for corporate annual health checkup.
Being the annual health checkup season, there was lot of rush at the hospital for collections. Jaleel, from Medibuddy, was able for me in whatever way he can to expedite the entire process for me. Kudos to him!
Being the annual health checkup season, there was lot of rush at the hospital for collections. Jaleel, from Medibuddy, was able for me in whatever way he can to expedite the entire process for me. Kudos to him!
Efficient Service
I had the pleasure of interacting with the clinical coordinator Geetha and Pavan who took care of all my appointment work and clinical support. I can confidently say that they are truly outstanding. Their professionalism, organization, and attention to detail were impeccable. They efficiently coordinated my appointments, ensured smooth communication between healthcare providers, and kept me informed every step of the way. The clinical coordinator's ability to address my concerns promptly and with genuine care was remarkable. They were knowledgeable, compassionate, and went above and beyond to ensure my comfort and satisfaction. Their dedication to providing exceptional patient care is commendable. I am immensely grateful for the invaluable support and guidance provided by the clinical coordinator. Their expertise and coordination skills significantly contributed to a positive and seamless healthcare experience. I highly recommend their services to anyone in need of an exceptional clinical coordinator.
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Response from developer
Dear MediBuddy User, We're grateful for your appreciation! It helps us understand the needs and preferences of our Customers better. Your positive rating motivates us to keep improving. Thank you for being a valuable member of our Medibuddy community. Stay Healthy! Team MediBuddy
Change in terms and conditions without prior intimation to customer
I am writing this review to express my extreme dissatisfaction with Medibuddy and its recent handling of terms and conditions changes. I had subscribed to a two-year plan that promised unlimited consultations. However, without any prior intimation, Medibuddy changed their terms and conditions midway through my subscription.
Recently, my account was deactivated with the explanation that I had exceeded six consultations. This was never part of the original terms and conditions when I signed up. The sudden change, without any notification, is not only unprofessional but also highly unethical.
To make matters worse, when I contacted customer support for assistance, I was met with rude and arrogant responses. The feedback team was unhelpful and dismissive, offering no resolution or clarity on the matter. This level of customer service is unacceptable and adds to the frustration of an already bad experience.
As a paying customer, I feel cheated and let down by Medibuddy's lack of transparency and poor customer support. I urge potential customers to think twice before subscribing to their services, as the company does not honor its commitments and fails to provide adequate support when issues arise.
Medibuddy needs to address these issues urgently, improve their communication with customers, and train their support team to handle complaints more professionally. Until then, I cannot recommend this app to anyone looking for reliable healthcare services.
Recently, my account was deactivated with the explanation that I had exceeded six consultations. This was never part of the original terms and conditions when I signed up. The sudden change, without any notification, is not only unprofessional but also highly unethical.
To make matters worse, when I contacted customer support for assistance, I was met with rude and arrogant responses. The feedback team was unhelpful and dismissive, offering no resolution or clarity on the matter. This level of customer service is unacceptable and adds to the frustration of an already bad experience.
As a paying customer, I feel cheated and let down by Medibuddy's lack of transparency and poor customer support. I urge potential customers to think twice before subscribing to their services, as the company does not honor its commitments and fails to provide adequate support when issues arise.
Medibuddy needs to address these issues urgently, improve their communication with customers, and train their support team to handle complaints more professionally. Until then, I cannot recommend this app to anyone looking for reliable healthcare services.
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Response from developer
Dear MediBuddy User, We're sorry to hear that you're experiencing issues with our services. Please email us at mbsupport@medibuddy.in with your contact details. Our Team will investigate the issue and get back to you as soon as possible. Rest assured we are committed to resolving your issue in a satisfactory manner. Best Regards Team MediBuddy
