Useless App not even worth of half star rating
My experience with the PharmEasy app has been absolutely terrible. I placed an order on June 28th for important medicines I need regularly. The delivery was supposed to arrive within two days, but now it’s already the 6th, and every single day I get a message saying ‘out for delivery.’ Yet, by night, I receive another message saying, ‘We are sorry, we could not deliver your order. As per your request, the order is delayed,’ and this keeps repeating. This cycle has been going on for about 10 days, and I am completely fed up. This is my last order from PharmEasy, and I will not order again. I also tried calling them every time, but their chatbot is so useless that it never lets me reach a customer care representative. Moreover, every time I call, the number just gets forwarded somewhere, and the call never connects. There is no support from them whatsoever. I never received a single call regarding this order, and yet they keep saying, ‘We are sorry, we could not connect with you; you did not answer.’ I demand a 100% refund and immediate delivery of my medicines. This has been an extremely disappointing and disgraceful experience.
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Response from developer
Hello, we’re sorry to hear about your experience with PharmEasy. To help us resolve this quickly, please update your review with your order ID, or email your contact details to care@pharmeasy.in with reference ID 1027092. Our team will prioritise your case and assist you promptly.
Don’t order medicine in PharmEasy app
Medicines will not be delivered at all. When you order medicines, it shows medicines will be delivered on the same day with some estimated time, but the medicines will not be delivered. The app gives an option to call delivery agent, but the delivery agent phone will be either switched off or they don’t pick up the order. After the estimated time crosses, the app shows the order is delayed and shows next day as the delivery date. But the same process repeats. You will not receive the order and you don’t have an option to cancel the order in the app. There is another disaster, even if you want to talk to customer support, you end up with chatbot or computerised responses or AI , which is worst. Looks like PharmEasy didn’t test the AI customer support, it should have tested properly or else there should be an option to talk to humans. Finally, if we order medicines in PharmEasy app, we are going to waste our money, time and energy. There are other apps available which deliver medicines within 4 hours. PharmEasy should learn a lot from other apps or better to shutdown their services if not able to deliver the services properly.
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Response from developer
Hello, Thank you for your time on the call. Pursuant to our conversation, we hope to have addressed your query. For any further queries, you can contact our customer service: 08071324888. Regards, PharmEasy
Worst services
I have ordered medicines but they don’t deliver on commited date , they don’t even think that those are necessary medicine for someone , I would not recommend this too anyone
Awful experience
Every time I am trying to update my profile it says it’s failed to update and won’t let me access my order which has been put on hold . Ridiculous. Doesn’t deserve 1 star as well
Worst Experience Every Single Time – Total Disaster of a Service
I am writing this out of pure frustration and anger. What is the point of taking Express Delivery subscription when PharmEasy never delivers on time? This is NOT the first time. Even my previous order was delayed, and now again the same story.
Medicines are NOT like groceries that can come whenever they feel like. Delays in medicines can seriously harm a person’s health. But PharmEasy simply doesn’t care.
They ALWAYS split the order into two deliveries. Every single time they say “some medicines are out of stock, you’ll receive them after 2–3 days.” Then why show them available at the time of placing the order? What kind of irresponsible system is this?
On top of that, their customer care is absolutely useless. It’s almost impossible to reach a human being. They have kept a stupid, irritating robot in front of everything, and it blocks you from talking to an actual person. The bot keeps giving irrelevant replies, making the whole experience a nightmare.
If you want to contact customer support, they force you to type out everything on their help & support chat, which is the slowest, most painful way to resolve issues. Sometimes a simple call can fix things quickly, but no—they don’t allow that. They make you go in circles with their bot like you have nothing better to do.
Honestly, I am fed up. PharmEasy has become totally unreliable.
If you value your health and need timely medicines, avoid this app. They simply cannot be trusted.
Medicines are NOT like groceries that can come whenever they feel like. Delays in medicines can seriously harm a person’s health. But PharmEasy simply doesn’t care.
They ALWAYS split the order into two deliveries. Every single time they say “some medicines are out of stock, you’ll receive them after 2–3 days.” Then why show them available at the time of placing the order? What kind of irresponsible system is this?
On top of that, their customer care is absolutely useless. It’s almost impossible to reach a human being. They have kept a stupid, irritating robot in front of everything, and it blocks you from talking to an actual person. The bot keeps giving irrelevant replies, making the whole experience a nightmare.
If you want to contact customer support, they force you to type out everything on their help & support chat, which is the slowest, most painful way to resolve issues. Sometimes a simple call can fix things quickly, but no—they don’t allow that. They make you go in circles with their bot like you have nothing better to do.
Honestly, I am fed up. PharmEasy has become totally unreliable.
If you value your health and need timely medicines, avoid this app. They simply cannot be trusted.
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Response from developer
Hello, we’d like to assist you with this concern. To help us investigate further, could you please edit your current review and include your order ID details? You can also email us your contact details at care@pharmeasy.in with the ID:983158 mentioned in the subject line so our team can assist you promptly.
