Useless App not even worth of half star rating
My experience with the PharmEasy app has been absolutely terrible. I placed an order on June 28th for important medicines I need regularly. The delivery was supposed to arrive within two days, but now it’s already the 6th, and every single day I get a message saying ‘out for delivery.’ Yet, by night, I receive another message saying, ‘We are sorry, we could not deliver your order. As per your request, the order is delayed,’ and this keeps repeating. This cycle has been going on for about 10 days, and I am completely fed up. This is my last order from PharmEasy, and I will not order again. I also tried calling them every time, but their chatbot is so useless that it never lets me reach a customer care representative. Moreover, every time I call, the number just gets forwarded somewhere, and the call never connects. There is no support from them whatsoever. I never received a single call regarding this order, and yet they keep saying, ‘We are sorry, we could not connect with you; you did not answer.’ I demand a 100% refund and immediate delivery of my medicines. This has been an extremely disappointing and disgraceful experience.
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Response from developer
Hello, we’re sorry to hear about your experience with PharmEasy. To help us resolve this quickly, please update your review with your order ID, or email your contact details to care@pharmeasy.in with reference ID 1027092. Our team will prioritise your case and assist you promptly.
Don’t order medicine in PharmEasy app
Medicines will not be delivered at all. When you order medicines, it shows medicines will be delivered on the same day with some estimated time, but the medicines will not be delivered. The app gives an option to call delivery agent, but the delivery agent phone will be either switched off or they don’t pick up the order. After the estimated time crosses, the app shows the order is delayed and shows next day as the delivery date. But the same process repeats. You will not receive the order and you don’t have an option to cancel the order in the app. There is another disaster, even if you want to talk to customer support, you end up with chatbot or computerised responses or AI , which is worst. Looks like PharmEasy didn’t test the AI customer support, it should have tested properly or else there should be an option to talk to humans. Finally, if we order medicines in PharmEasy app, we are going to waste our money, time and energy. There are other apps available which deliver medicines within 4 hours. PharmEasy should learn a lot from other apps or better to shutdown their services if not able to deliver the services properly.
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Response from developer
Hello, Thank you for your time on the call. Pursuant to our conversation, we hope to have addressed your query. For any further queries, you can contact our customer service: 08071324888. Regards, PharmEasy
Worst services
I have ordered medicines but they don’t deliver on commited date , they don’t even think that those are necessary medicine for someone , I would not recommend this too anyone
Awful experience
Every time I am trying to update my profile it says it’s failed to update and won’t let me access my order which has been put on hold . Ridiculous. Doesn’t deserve 1 star as well
Worst Experience Every Single Time – Total Disaster of a Service
I am writing this out of pure frustration and anger. What is the point of taking Express Delivery subscription when PharmEasy never delivers on time? This is NOT the first time. Even my previous order was delayed, and now again the same story.
Medicines are NOT like groceries that can come whenever they feel like. Delays in medicines can seriously harm a person’s health. But PharmEasy simply doesn’t care.
They ALWAYS split the order into two deliveries. Every single time they say “some medicines are out of stock, you’ll receive them after 2–3 days.” Then why show them available at the time of placing the order? What kind of irresponsible system is this?
On top of that, their customer care is absolutely useless. It’s almost impossible to reach a human being. They have kept a stupid, irritating robot in front of everything, and it blocks you from talking to an actual person. The bot keeps giving irrelevant replies, making the whole experience a nightmare.
If you want to contact customer support, they force you to type out everything on their help & support chat, which is the slowest, most painful way to resolve issues. Sometimes a simple call can fix things quickly, but no—they don’t allow that. They make you go in circles with their bot like you have nothing better to do.
Honestly, I am fed up. PharmEasy has become totally unreliable.
If you value your health and need timely medicines, avoid this app. They simply cannot be trusted.
Medicines are NOT like groceries that can come whenever they feel like. Delays in medicines can seriously harm a person’s health. But PharmEasy simply doesn’t care.
They ALWAYS split the order into two deliveries. Every single time they say “some medicines are out of stock, you’ll receive them after 2–3 days.” Then why show them available at the time of placing the order? What kind of irresponsible system is this?
On top of that, their customer care is absolutely useless. It’s almost impossible to reach a human being. They have kept a stupid, irritating robot in front of everything, and it blocks you from talking to an actual person. The bot keeps giving irrelevant replies, making the whole experience a nightmare.
If you want to contact customer support, they force you to type out everything on their help & support chat, which is the slowest, most painful way to resolve issues. Sometimes a simple call can fix things quickly, but no—they don’t allow that. They make you go in circles with their bot like you have nothing better to do.
Honestly, I am fed up. PharmEasy has become totally unreliable.
If you value your health and need timely medicines, avoid this app. They simply cannot be trusted.
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Response from developer
Hello, we’d like to assist you with this concern. To help us investigate further, could you please edit your current review and include your order ID details? You can also email us your contact details at care@pharmeasy.in with the ID:983158 mentioned in the subject line so our team can assist you promptly.
Bugs
It will ask you to complete your profile for using it but you can’t save email and other details. Poor app!
Response from developer
Hello, We’re sorry to hear about your experience and truly want to make things right. Please share any of your order IDs here, or write to us at care@pharmeasy.in with the ID:982331 mentioned in the subject line so our team can assist you promptly. You can also reach our customer service team directly at 08071324888. Regards, PharmEasy
Fraud company, Absolute Nightmare – AVOID PharmEasy and Thyrocare at all costs!
Worst service, My experience was a complete disaster and a total failure of service. There is ZERO synchronization between PharmEasy (where I booked) and Thyrocare (their testing partner).
I booked a test for a specific time slot. Instead of a professional experience, I was harassed by the Thyrocare phlebotomist who called me MULTIPLE times before my slot, completely breaking my sleep for no reason.
After all that disruption, the phlebotomist then flat-out DENIED to come for the test at the scheduled time. I was then forced to reschedule or cancel. What is the point of offering a booking slot if your staff refuses to honor it?
That "On Time or Free" guarantee is a complete and utter FAKE. It's false advertising. It seems Thyrocare's entire strategy is to harass the customer and force a cancellation so they don't have to provide the service.
In the end, my test was NOT done, my sleep was broken, and my time was completely wasted. This is unprofessional, unacceptable, and a pathetic excuse for a healthcare service. Fix your broken partnership and stop inconveniencing your customers.
I booked a test for a specific time slot. Instead of a professional experience, I was harassed by the Thyrocare phlebotomist who called me MULTIPLE times before my slot, completely breaking my sleep for no reason.
After all that disruption, the phlebotomist then flat-out DENIED to come for the test at the scheduled time. I was then forced to reschedule or cancel. What is the point of offering a booking slot if your staff refuses to honor it?
That "On Time or Free" guarantee is a complete and utter FAKE. It's false advertising. It seems Thyrocare's entire strategy is to harass the customer and force a cancellation so they don't have to provide the service.
In the end, my test was NOT done, my sleep was broken, and my time was completely wasted. This is unprofessional, unacceptable, and a pathetic excuse for a healthcare service. Fix your broken partnership and stop inconveniencing your customers.
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Response from developer
Hello, We never want our customers to have such an experience with PharmEasy. Kindly elaborate on your concern along with the contact details at care@pharmeasy.in to assist you better. Also, you can contact our customer service at 7666100300. Regards, PharmEasy
Unresolved Delay and Platform Fee Issue Despite Yearly Membership
extremely disappointed with your service. Despite having a yearly membership, I was still charged platform fees. Moreover, your delivery service is highly unreliable — it took over 15 days for my medicines to arrive. The escalation team has been completely unresponsive, and every inquiry only receives the same generic reply: “We are looking into it.”
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Response from developer
Hello, We never want our customers to have such an experience with PharmEasy. Our team is already reviewing your concern (Ticket No - 22114169). We’ll get back to you with an update soon. Regards, PharmEasy
PharmMessy!!
Once you place an order, they break it into multiple sub-orders with no firm delivery commitment — it could arrive days later, or not at all. Then, without warning, they cancel orders arbitrarily and falsely mark them as “cancelled by customer”. This kind of dishonesty to cover up poor service is unacceptable. I’ve stopped using them, and I strongly suggest you do the same. There are far more reliable alternatives out there.
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Rude Pharmacist
My order was cancelled twice because they cannot verify the prescription of the med for my mom.
It was from a local Nursing Home in my hometown.
It was from a local Nursing Home in my hometown.
Keep working
Needs improvement in terms of service and quality of labs. Good service with pharmacy.
Pathetic notification
Not sure who is the idiot who is in charge of the sending the notifications. Why most them are coming in hindi? If you plan on releasing this app across India, make sure you keep only English or include all the languages.
Response from developer
Hello, We never want our customers to have such an experience with PharmEasy. Kindly help us with your contact details at care@pharmeasy.in to assist you better. Regards, PharmEasy
Pharmeasy is fraudsters application
These guys cheated me, i have ordered 6 quantity of medicine on 24th july 2025 and i have received only 4 quantity of meeicine on 28th july. When i placed a order the pharmeasy guy has made a call and stated this medicine was not available at the moment and so i told remove that medicine and refund the money for that particular medicine but when the order was delivered they are stating all the 6 quantity of medicine was delivered and immediately i reached out to customer care they said they’re not responsible for it and not refunding the money or sending the medicine. I’ve proofs when i received the order we made a video too i have received only 4 quantity of medicine and remaining were not received. Very worst support and are not refunding my 600+ rupees stating it’s not their fault. When i was about to write a feedback in appstore i read similar reviews, it’s happening woth everyone. Pharmeasy is a fraudulent company, do not buy from pharmeasy and support was very worst. They are directly tellingthey are not responsible for the medicines that were not sent to me.
Pharmeasy is a fraud gang.
Pharmeasy is a fraud gang.
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Response from developer
Hello, We never want our customers to have such an experience with PharmEasy. Kindly help us with your order ID or mail us the contact details at care@pharmeasy.in to assist you better. Also, you can contact our customer service at 7666100300. Regards, PharmEasy
Feedback
Customer support team helped me to resolve my Invoice Issue
Fraud/Scam Company
I ordered a medicine from the app and I paid for the medicine with delivery charges and also got a call to confirm medicine order where they suggesting me to take other brand medicine and also suggesting me to buy multivitamins(I can order want I want)and at that time they did not told me that medicine is out of stock and then received order where I bought medicine with 30 tablets and got medicine with the 15 tablets when I talked to customer support they told me that the 30 tablets wasn’t in stock so they delivered me 15 pack so I told them to I want the 30 pack they say “check within weeks if it was available then you can order it” now they want me order it again with delivery charges and also I have to order a certain amount of medicine otherwise I cannot order anything. Then I asked for refund then they deduct all the delivery charges, GST and discount (which I was getting while ordering) and giving me back almost half the price I paid for order. Other scam is they the 15 tablets is having most cost then 30 pack and they still managed to give it to me (when i was ordering the medicine app doesn’t show that the medicine is out of stock or not and still I am checking it doesn’t show anything at all and they told me call on certain numbers to check the availability of medicine next time)
Well this is the 1st and last time using the scam app also going to delete my account.
Well this is the 1st and last time using the scam app also going to delete my account.
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Response from developer
Hello, We do understand you are unhappy with our services. However, we were unable to locate your order details. Kindly help us with your order ID and we will help you address all your queries. Alternatively, you can also call us on 7666100300. Regards, PharmEasy
Geofencing
Not sure why the app is suddenly geofenced. Unable to use it abroad. The website is not working as well.
Realty’s
Great customer support
Horrible service
I have ordered a product worth around 1800. They delivered a wrong product. And then to get it replaced the expereince was horrible. I had called them and intimated them about the issue. They asked me to send email with various details, with product photos covering various things in the product like batch number, product type etc. I was treated as if I did a mistake and I had to get things corrected. After they called me to confirm the details again. Again after one day, they called. They were saying they cant give the correct product. In 2-3 days someone would come and pick up the product. Then they said the amount would be added to my pharmeasy wallet. I didnt agree to it. I wanted the product or my money back at my account. They said for that you need to change the account preferences etc. Overall its just horrible expereince. Now I am still waiting for them to pick the product. Once it would reach their supplier, they would consider giving me a refund. I am uninstalling the app. Never going to do any business with these guys.
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Response from developer
Hello, We do understand you are unhappy with our services. However, we are unable to locate your order ID. Kindly help us with the details at care@pharmeasy.in so that we can assist you further. Regards, PharmEasy
App is complicated
App is confusing and frustrating. Payment system is not safe. Modifi
Worst experience . Reports are interchanged
Worst experience with lab test reports. I provided vitamin d and b12 sample for 2 of my family members. But they gave wrongly . They gave wrong names
