Poor Costumer support service
i have given 1 star because the sample collector didnot came and his number is not reachable. i connected to helpline but only bots are responding and no genuine response is received.
Healthians on WhatsApp
No use using their WhatsApp gimmick. You are not dealing with a real person. It has fixed answers which it keeps repeating even after you explain your real problem and a solution to it.
Response from developer
Hi, We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Worst service ever
I have been using Healthians for the past few years, but now it has become extremely frustrating.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
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Response from developer
Hi, We would request you to kindly share the contact details so we can check and get this resolved on a priority basis.
Fake advertisement
You’re advertising vit b12 along with other 14 test for 149 for that we need to download the app. After installation and login there is no such offer
Response from developer
Hi, We would request you to kindly share your contact details so we can check and get this resolved on a priority basis.
Do not install this application
Do not install
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
