their phlebo started a new type of fraud.
There is absolutely no way to talk to a representative.
If you have any query or complaint regarding the test, you are forced to deal with an AI bot that is completely useless and provides no actual help. Yet, if you simply open their app, they somehow manage to call you back instantly.
I booked a test that cost me around 3-4k₹.
Their phlebotomist, Binit Singh, came and suggested another test, which I agreed to. He asked me to pay an additional 700 for the suggested test. I specifically asked him that if this amount would be reflected in my final invoice, then I had no problem paying it.
However, when I received the final invoice, the amount shown was the same as what I had paid at the time of booking. The additional test that he suggested was listed on the invoice, but the extra 700 I paid was not accounted for anywhere. I did not receive any bill or receipt for that payment.
So where did that 700 go?
It looks like the money was simply taken directly by the phlebotomist, with no receipt, no proper billing, and no transparency whatsoever. This is completely unacceptable. I paid for a service expecting a legitimate invoice and proper accounting of my payment.
If an employee is collecting additional money from customers outside the official billing process, that is a serious issue that needs to be investigated.
I want a proper explanation for where my 700 went and why I was not provided a receipt or an updated invoice for the amount I paid.
If you have any query or complaint regarding the test, you are forced to deal with an AI bot that is completely useless and provides no actual help. Yet, if you simply open their app, they somehow manage to call you back instantly.
I booked a test that cost me around 3-4k₹.
Their phlebotomist, Binit Singh, came and suggested another test, which I agreed to. He asked me to pay an additional 700 for the suggested test. I specifically asked him that if this amount would be reflected in my final invoice, then I had no problem paying it.
However, when I received the final invoice, the amount shown was the same as what I had paid at the time of booking. The additional test that he suggested was listed on the invoice, but the extra 700 I paid was not accounted for anywhere. I did not receive any bill or receipt for that payment.
So where did that 700 go?
It looks like the money was simply taken directly by the phlebotomist, with no receipt, no proper billing, and no transparency whatsoever. This is completely unacceptable. I paid for a service expecting a legitimate invoice and proper accounting of my payment.
If an employee is collecting additional money from customers outside the official billing process, that is a serious issue that needs to be investigated.
I want a proper explanation for where my 700 went and why I was not provided a receipt or an updated invoice for the amount I paid.
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SSantosh_1195
Response from developer
We're sorry to hear about your experience, as it doesn't align with the standards we aim to uphold. Could you kindly share your booking details or registered contact number so our team can look into this as a priority.
Poor Costumer support service
i have given 1 star because the sample collector didnot came and his number is not reachable. i connected to helpline but only bots are responding and no genuine response is received.
ZKzaman kazmi
Healthians on WhatsApp
No use using their WhatsApp gimmick. You are not dealing with a real person. It has fixed answers which it keeps repeating even after you explain your real problem and a solution to it.
OOononotagain
Response from developer
Hi, We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Beware never pay before your test
Sampler never arrive to take the sample, thief
Ggeekyprateek
Worst service ever
I have been using Healthians for the past few years, but now it has become extremely frustrating.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
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YYounowhoright
Response from developer
Hi, We would request you to kindly share the contact details so we can check and get this resolved on a priority basis.
