Poor Costumer support service
i have given 1 star because the sample collector didnot came and his number is not reachable. i connected to helpline but only bots are responding and no genuine response is received.
Healthians on WhatsApp
No use using their WhatsApp gimmick. You are not dealing with a real person. It has fixed answers which it keeps repeating even after you explain your real problem and a solution to it.
Response from developer
Hi, We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Worst service ever
I have been using Healthians for the past few years, but now it has become extremely frustrating.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
If you book a sample collection slot for 7:30 AM, the collection agent may not arrive until 10:30 AM. This happened to me today. When I spoke to the collection agent, he simply said he had too many bookings.
It seems that some collection agents prioritize saving fuel over honoring customers’ appointment times. Instead of following the scheduled slots, they collect samples from nearby locations first to avoid traveling back and forth. Unfortunately, they don’t seem to consider that many customers are fasting for blood tests or need to take important medications but cannot do so until their samples are collected.
When I called the collection agent, he even asked, “Is your booking for today? I can’t see it.” At the same time, customer support told me they had spoken to him and that he was on the way and would arrive within 10 minutes. However, the live tracking showed he was at least 45 minutes away from my location. This clearly shows there is a lack of transparency in the process.
I have always liked Healthians, but after today’s experience, I have decided to delete both the app and my account and switch to another provider. I hope the company takes customer feedback seriously and improves its service quality.
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Response from developer
Hi, We would request you to kindly share the contact details so we can check and get this resolved on a priority basis.
Fake advertisement
You’re advertising vit b12 along with other 14 test for 149 for that we need to download the app. After installation and login there is no such offer
Response from developer
Hi, We would request you to kindly share your contact details so we can check and get this resolved on a priority basis.
Do not install this application
Do not install
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
As soon as you install the application they will start calling you, In 2 days called me more than 10 times
Won’t stop even if u ask them to
Harassment is plain simple words
And their supporter is like go and complain where you want to
Complaints
I am writing this complaint to formally highlight the serious deficiency in service, misrepresentation, and lack of transparency by Healthians.
1. Sample collection was not done within the committed time, causing unnecessary delay and inconvenience.
2. At the time of booking, the sales representative clearly committed that reports would be delivered within 6 hours.
3. Later, when I contacted customer care, I was informed that the minimum turnaround time is 32 hours, which is a complete contradiction of the sales commitment.
4. Different representatives provided conflicting information, clearly indicating lack of internal coordination and misleading communication.
5. The application status is inaccurate and does not reflect the real progress of the reports.
This constitutes:
• False assurance at the time of sale
• Deficiency in service
• Unfair trade practice under the Consumer Protection Act, 2019
Due to this mismanagement, I faced mental stress, loss of time, and inconvenience, especially considering that medical reports are often time-sensitive.
I request:
• A written explanation for the false commitments
• Immediate resolution or refund, as applicable
• Assurance that such misleading practices will not be repeated
Failing which, I reserve the right to escalate this matter to:
• National Consumer Helpline (NCH)
• Consumer Disputes Redressal Commission
• Appropriate digital grievance platforms
This complaint is being submitted in good faith and with the expectation of a prompt and responsible response.
1. Sample collection was not done within the committed time, causing unnecessary delay and inconvenience.
2. At the time of booking, the sales representative clearly committed that reports would be delivered within 6 hours.
3. Later, when I contacted customer care, I was informed that the minimum turnaround time is 32 hours, which is a complete contradiction of the sales commitment.
4. Different representatives provided conflicting information, clearly indicating lack of internal coordination and misleading communication.
5. The application status is inaccurate and does not reflect the real progress of the reports.
This constitutes:
• False assurance at the time of sale
• Deficiency in service
• Unfair trade practice under the Consumer Protection Act, 2019
Due to this mismanagement, I faced mental stress, loss of time, and inconvenience, especially considering that medical reports are often time-sensitive.
I request:
• A written explanation for the false commitments
• Immediate resolution or refund, as applicable
• Assurance that such misleading practices will not be repeated
Failing which, I reserve the right to escalate this matter to:
• National Consumer Helpline (NCH)
• Consumer Disputes Redressal Commission
• Appropriate digital grievance platforms
This complaint is being submitted in good faith and with the expectation of a prompt and responsible response.
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Response from developer
Hi Vishal, our team tried contacting you on the registered number, but unfortunately, you were unavailable. Kindly share a time slot per your availability so that we can provide you with an appropriate resolution for the concern raised.
Totally fraud app
I rarely write reviews, but my experience with the Healthians app has been frustrating enough that it feels necessary. The app looks promising, but almost everything about using it turned into a hassle.
First, the interface is confusing and cluttered. It takes far too long to navigate to basic features like booking a test or viewing past reports. Even simple actions require multiple taps, and the app freezes often, forcing me to restart it.
Second, the booking process is unreliable. The time slots shown in the app don’t seem to match actual availability. I selected a convenient slot, only to get a delayed confirmation and then a last-minute rescheduling notice. It completely defeated the purpose of booking in advance.
Third, the status updates are inconsistent. Sometimes the app shows “Sample Collected” even when no one has shown up. Other times it gets stuck on the loading screen when I’m trying to track the progress.
The most disappointing part is that reports take longer than promised, and the app doesn’t give any meaningful explanation or updates. I had to call customer service multiple times just to know what was happening.
Overall, the Healthians app feels unreliable and poorly maintained. I expected a smoother, more professional experience for something as important as health services. I really hope the developers fix these issues, but as of now, I cannot recommend it.
First, the interface is confusing and cluttered. It takes far too long to navigate to basic features like booking a test or viewing past reports. Even simple actions require multiple taps, and the app freezes often, forcing me to restart it.
Second, the booking process is unreliable. The time slots shown in the app don’t seem to match actual availability. I selected a convenient slot, only to get a delayed confirmation and then a last-minute rescheduling notice. It completely defeated the purpose of booking in advance.
Third, the status updates are inconsistent. Sometimes the app shows “Sample Collected” even when no one has shown up. Other times it gets stuck on the loading screen when I’m trying to track the progress.
The most disappointing part is that reports take longer than promised, and the app doesn’t give any meaningful explanation or updates. I had to call customer service multiple times just to know what was happening.
Overall, the Healthians app feels unreliable and poorly maintained. I expected a smoother, more professional experience for something as important as health services. I really hope the developers fix these issues, but as of now, I cannot recommend it.
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Response from developer
Hi Fogawat, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Are you guys legit or running some data selling campaign?
Not sure if you are selling our data, but as soon as I signed up I have been getting non stop calls from your so called representatives stating that they have special offers on all blood work packages that are better than what is in your app. No to mention the sales representative’s pitch has something to do with having personal discount vouchers that they are willing to give to their customers. The supposed catch is them saying to pay to the technician who comes to collect the blood. If you have an app where you have made it easier for a customer to sign up, book the available appointment and package and then have home service, why do you need to have representatives calling constantly on some special discount offer? You should offer the so called discount on your app is it not? I signed up today and within the span of 5 hours I have gotten over 20 calls from various numbers, all saying they are representing healthians. Because of this, I am no longer availing your services.
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Response from developer
Hi, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. Also, we have checked the information from your name and couldn't find any details. We would request you to kindly share the contact details so we can get this fixed.
Worst Customer Service and Highly Unprofessional Phlebos
I’m really frustrated with this app. For the last two bookings, there’s been zero professionalism. The phlebo never shows up at the time slot I select, and there’s absolutely no customer support in the early morning. They keep you on hold for ages with no solution, and sometimes they don’t even have the phlebo details even after the slot has passed. In other cases, the phlebo just never picks up calls if it’s an early morning appointment. I used to like this app, but after the last two experiences I’ve realised their support is practically unreachable and the phlebotomists come whenever they feel like it.
I booked tests for my diabetic parents who fast for 12 hours before the sample, but how long do you expect them to keep waiting? This issue keeps happening every time. Even if I reschedule, no phlebo ever shows up for the 6:30–7:30 am slot. Then why even provide that slot in the first place? To make it worse, customer support isn’t even available that early, so you’re left helpless with no answers. Extremely unprofessional and frustrating.
I booked tests for my diabetic parents who fast for 12 hours before the sample, but how long do you expect them to keep waiting? This issue keeps happening every time. Even if I reschedule, no phlebo ever shows up for the 6:30–7:30 am slot. Then why even provide that slot in the first place? To make it worse, customer support isn’t even available that early, so you’re left helpless with no answers. Extremely unprofessional and frustrating.
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Response from developer
Hj, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Horrible customer service
I booked a service with this company and after getting the test , I got sms saying report is ready, they entered an email id which was not mine to misuse the reports, then when I tried to call them customer service people kept putting me to IVR , I called 5th time , I was told the guy will call me back. No call came , in the app there is no information where is my report they keep showing ads instead of my reports. I would not recommend this service. Very bad experience
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Extremely Disappointed with Healthians – Unprofessional and Unreliable Service
I am writing this review to share my deeply disappointing experience with Healthians, which has completely shattered my trust in their service.
For one of my recent bookings, the sample was collected on May 5th but was not marked as received at the lab until May 6th – and that too only after I personally followed up multiple times with both customer care and the collection agent. What’s worse is that I was given four completely different explanations by different people, none of which made sense. The collection agent even promised to recollect the sample but then stopped answering my calls. When he finally did call back an hour later, his story changed again, and magically, the sample was marked as received. This raises serious concerns about the integrity and transparency of their process.
In another booking, I was clearly assured that the reports would be delivered the same night as the sample collection. It has been well over 12 hours, and not only is the report still incomplete, but there has been no response to my emails or my complaint on Twitter.
When I contacted customer support, I was casually offered a partial refund, which is unacceptable given the gravity of the situation. This isn’t just about money – it’s about health, accountability, and basic professionalism.
Healthians has shown a complete lack of courtesy, reliability, and professionalism, especially in matters that directly impact health. I can no longer trust them with the well-being of my family.
I strongly advise others to think twice before using this service. I will be pursuing a full refund and considering formal action if this is not resolved promptly.
For one of my recent bookings, the sample was collected on May 5th but was not marked as received at the lab until May 6th – and that too only after I personally followed up multiple times with both customer care and the collection agent. What’s worse is that I was given four completely different explanations by different people, none of which made sense. The collection agent even promised to recollect the sample but then stopped answering my calls. When he finally did call back an hour later, his story changed again, and magically, the sample was marked as received. This raises serious concerns about the integrity and transparency of their process.
In another booking, I was clearly assured that the reports would be delivered the same night as the sample collection. It has been well over 12 hours, and not only is the report still incomplete, but there has been no response to my emails or my complaint on Twitter.
When I contacted customer support, I was casually offered a partial refund, which is unacceptable given the gravity of the situation. This isn’t just about money – it’s about health, accountability, and basic professionalism.
Healthians has shown a complete lack of courtesy, reliability, and professionalism, especially in matters that directly impact health. I can no longer trust them with the well-being of my family.
I strongly advise others to think twice before using this service. I will be pursuing a full refund and considering formal action if this is not resolved promptly.
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Response from developer
Hi Khusvant, we are extremely apologetic for all the trouble you faced. In order to look into the matter, we would require your booking details, Please assist with the same. We assure you we will take this on priority and get this fixed asap.
Money minded Frauds
I booked two Full body check up for my parents. It was mentioned we will get a doctor consultation as compliment. Now it's been a month and no doctor has been assigned. They will get behind you until you book the test. The very first guy named Himanshu booked the test while just being on call, saying your slot had been booked without taking permission. Later when I messayhim, there is no reply as his target is achieved. Now when I try to call, these mfs keep forwarding my call to the support team which never gets attended by anyone. If they have to transfer the call the support team for the query then why these people are attending calls. What is their job? To make people fool?.
Also there were 3 reports that did not come telling the sample was inadequate. How is that possible when they took 4 tubes of bottle.
It's so unfair to treat the customer like this and I shall never recommend them to anyone.
Also there were 3 reports that did not come telling the sample was inadequate. How is that possible when they took 4 tubes of bottle.
It's so unfair to treat the customer like this and I shall never recommend them to anyone.
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Response from developer
Hi Chavas, Thank you for bringing this matter to our attention. We value your input and are genuinely concerned about the service discrepancy you've pointed out. We apologize for falling short of your expectations. To ensure a swift resolution, would you mind sharing your booking or contact details with us?
First Experience not good at all
It was my first experience of getting full body checkup at home. The process of booking the checkup was quite hasslefree, and the sample collector arrived at the specified time and the same day in the evening, I got my test report. Everything was going fine till then, but after that what happened was that they sent me an incomplete report of one of my family member and they mentioned that the sample quantity was inadequate I contacted them and asked that how is that possible that the sample collector collected in front of my eyes, three tubes full of blood sample and how it is inadequate but they were just mentioning that they received this information from the Lab itself and they said it is inadequate so there are now two alternatives that you can get a refund which was about 50% of the amount of the test of that member and or we can reschedule the Sample again but for me, it proved to be an unprofessional way because sample collection should be taken with extreme caution you cannot expect the customer to give multiple samples for the same test, so for me, the first experience was unprofessional. So as a customer, I don’t know who is at fault either the Lab or the Sample collector, but overall not great experience with Healthian as i thought it would be.
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Response from developer
Hi Aish, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
False advertisement
They advertise via IVR announcements and their customer service that their Mumbai labs are CAP accredited but that’s not true. Even their sample collectors are unorganised and seem to be not professional. Avoid
Worst Lab in Delhi
I booked an appointment for Blood tests few days back. The lab technician came very late for sample collection. I’m undergoing a very sensitive medical treatment right now that requires on time blood investigations and results. Before giving my sample, the collection person Pankaj assured that i’ll receive the reports in evening around 6:00 pm. But, i was so disappointed with his false assurance when i didn’t receive my reports on time. The app server was down so i was not able to check it on my phone too. I tried to log in through my other numbers too but still there was no result. I registered my complaint on Customer care number. He told me that your reports will ne ready by 12:00 am at night ie 6 hours late. This is such a bad and highly unrofessional service provided by such Laboratories who give false hopes to their patients despite knowing how critical their medical condition is. You must inform true timings of reports to patient before sample collection. I cannot call my doctor at such late hours in the night around 12:00 am to discuss about my reports. Healthians is not an authorised Laboratory and is currently doing malpractice in Delhi. The late reports that i received were also not correct. I had to repeat my test next day from some other lab. I was shocked to see the difference in the results. I was worried whole night as Healthian reports showed me wrong results. This entire experience was very traumatic and painful for me as my treatment course was entirely dependant on this result.
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Response from developer
Hi Dr. Nayyar, we’re truly sorry to hear about your experience — especially during such a sensitive phase of your treatment. We understand how critical timely and accurate test reports are, and we deeply regret the distress and inconvenience this situation caused. What you’ve described does not reflect the standards we strive to uphold. We take your feedback seriously and have already escalated this internally for thorough review and accountability, including the delay in sample collection, misinformation about report timelines, and concerns raised about the accuracy. Your health and trust mean everything to us. We request you to share us your registered contact number or booking ID so our senior quality and service team can connect with you directly to address this with the urgency it deserves. Thank you for bringing this to our attention — we’re committed to learning from it and ensuring this doesn’t happen again.
Severely disappointed
Absolute garbage, zero support from customer care.
Response from developer
Hi, we request you to elaborate on your concern along with the booking ID or registered contact details, and our team member will get back to you and address your concern accordingly.
Fraud company - Took money but didn’t provide the blood report
Big Fraud. Its been 2 days and the report has not been provided yet. Third class worst service from Healthians. They charged Rs 1500 and still no reports.
Response from developer
Hi Eshaan, we're really sorry to hear that your blood test report took longer than expected. We know how important timely results are, and it looks like we dropped the ball on this one. Could you please DM us your booking details? We’ll investigate this right away and ensure you get your report ASAP. Your patience is much appreciated, and we apologize for any inconvenience caused.
Unprofessional behaviour from sample collector
I had a very disappointing experience for consecutive two days … I had booked for a blood test and the technician had to come to collect the sample between 7-8 am on July 1st . Even after calling him for 16 times he didn’t answer the call not come and had to cautioned care who assured he would come … finally he came at 8.30 am by then I had called him 6 more times …. Today morning too I had requested Healthian to arrange for a blood test between 6.30 am and 7.30 am and today too I had to make 8-10 calls to him and 5 calls to customer care and spoke twice to the RM and he had lied to his RM saying customer had not responded to his call …. At 6.30am when I connected to him he had said he would come by 7 but he finally came only by 8.30 am because of which our reports too got delayed instead of 3pm , we got it only by 8 pm …. The customer care is useless ? Their call centre is in Gurgaon and they have no hold on their technician …..i would NoT recommend the Healthian lab as it’s very strenuous and stressful to book them and call repeatedly to follow up for sample collection and then to once again follow up with the lab fir the reports …….
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Response from developer
Hi Deepa, thanks for highlighting the concern to us. This is certainly not the kind of service we provide. We would request you to kindly share the booking or contact details so we can check and get this resolved on a priority basis.
Good but can be better
While services are affordable and of top quality and reports are quite comprehensive, a lot of improvement can be made in customer service. First, even after selecting English as the language choice, your Health Advisor will speak to you in Hindi only. Second, the waiting time is insanely long! Weirdly enough, when I needed to book tests the Health Advisors were very quick to get them booked for me even going so far as to give me their private number so I can call them for help with the booking. But when I needed my issue resolved with regards to the test report, I was kept on hold and tickets were raised for which I am yet to get any callbacks.
Good service will get you far but without good after-sales you won’t be able to hit it quite out of the park
Good service will get you far but without good after-sales you won’t be able to hit it quite out of the park
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Response from developer
Hi Nayonika, we are concerned to hear about it. We request you to please share the booking details so we can check and address it on a priority basis.
Worst app with terrible Customer service
Healthians app is scamming in the name of sales and marketing. I have previously got tests done from the app for my parents and wanted to download the invoices. The next day after I download my invoices, I get a call from their representative stating that I could get a full body check up booking done for both my parents at a cheaper price than usual if I get it booked via him and I tell him to send me the prices. What this fellow does instead is book an appointment which I had clearly told him not to as I will not be available. I got a booking message which I cancelled. Now, the next morning at 5:30, their technician calls me saying he has come for the booking and of course I lose my mind because in my head I just cancelled the booking yesterday (by the way the technician records the call without my permission and that is an offence I can totally sue them for), but NO they duplicated bookings for two different days just to get that money and now they are not letting me cancel, there is no Customer service available and I am angry and frustrated at 6 in the morning wondering why on earth did I ever choose to use this app.
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Response from developer
Hi Kusumika, we are sorry for the trouble caused. To restrict promotional communication from our end, we would require your registered number with us.
