Make online follow ups and consultations available.
There is absolutely no way to contact your doctor or nurse through the app. That means we have to travel in person for small follow-up questions which makes no sense. Telehealth should be offered for follow-up consultation or a simple way to communicate. Every other healthcare system offers communication options instead of always needing to go in person at the hospital which is crowded and overrun because of this very reason. Long lines, no seating. Make online follow ups available and everything will run more smoothly.
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Mobile app
The app is very nice and user friendly. The payment gateway is taking time especially through Paytm
Extremely Unprofessional Video Consultation Service
Very poor experience with Max Hospital’s video consultation. Paid ₹2000 upfront within 30 minutes as required, but the doctor never joined. Even after rescheduling the consultation, the doctor again did not join.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
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Warning! Pathetic Hospital
All positive reviews for this app are paid and fake for sure. It could not have been a worse and more misleading experience. We booked an appointment with a Gastroenterologist due to an emergency. My wife was having an extreme stomach pain. We reached the hospital well before time. But after roaming around for 30-35 minutes - the staff kept sending us here there. We were made to stand in queues despite a prior booking. But after waiting in queue for 15 minutes they told us again that we’re on the wrong floor and in the wrong building. The staff had no idea where the Dr was and was rude to us when we raised that as a concern. Finally we cancelled our appointment and rushed to another hospital where we got immediate support. Can’t emphasize how horrible the experience was.
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Payment Options
UPI payment requires UPI app to be on the same phone. Makes is difficult to help others with booking payment.
