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Utterly disappointing
My experience at Max Hospital has been extremely disappointing.
Patients are made to sit and wait for unnecessarily long periods, despite being given a specific consultation time. There appears to be no proper queue or token system, and the reception and laboratory areas are chaotic. Patients are left confused, frustrated, and, at times, treated with very little dignity or consideration.
What is even more frustrating is that this is not a one-time experience—it happens repeatedly. If a doctor gives a patient a scheduled consultation time, that time should mean something. Patients’ time, health, and peace of mind deserve to be respected.
Max is fortunate to be one of the biggest healthcare providers, but being one of the biggest does not automatically make you one of the best.
Management needs to seriously look into the patient experience, improve queue management, communication, reception and laboratory coordination, and most importantly, restore basic respect for patients.
Please stop treating patients like cash cows and start treating them like human beings who have come to you seeking care.
Patients are made to sit and wait for unnecessarily long periods, despite being given a specific consultation time. There appears to be no proper queue or token system, and the reception and laboratory areas are chaotic. Patients are left confused, frustrated, and, at times, treated with very little dignity or consideration.
What is even more frustrating is that this is not a one-time experience—it happens repeatedly. If a doctor gives a patient a scheduled consultation time, that time should mean something. Patients’ time, health, and peace of mind deserve to be respected.
Max is fortunate to be one of the biggest healthcare providers, but being one of the biggest does not automatically make you one of the best.
Management needs to seriously look into the patient experience, improve queue management, communication, reception and laboratory coordination, and most importantly, restore basic respect for patients.
Please stop treating patients like cash cows and start treating them like human beings who have come to you seeking care.
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Make online follow ups and consultations available.
There is absolutely no way to contact your doctor or nurse through the app. That means we have to travel in person for small follow-up questions which makes no sense. Telehealth should be offered for follow-up consultation or a simple way to communicate. Every other healthcare system offers communication options instead of always needing to go in person at the hospital which is crowded and overrun because of this very reason. Long lines, no seating. Make online follow ups available and everything will run more smoothly.
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Mobile app
The app is very nice and user friendly. The payment gateway is taking time especially through Paytm
Extremely Unprofessional Video Consultation Service
Very poor experience with Max Hospital’s video consultation. Paid ₹2000 upfront within 30 minutes as required, but the doctor never joined. Even after rescheduling the consultation, the doctor again did not join.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
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