Feedback
As.i have already mentioned in my earlier feedback. Drs like Rajiv Aggarwal r life and soul of ur hospital He is like Vagus nerve of ur organisation. Since I have been PERMANENT RESIDENT OF US in the past I can safely say Max Saket is any time equal to world standard. Their staff is your backbone. They r supportive and r totally devoted and dedicated to their duty besides being very professional. I consider myself very fortunate that I am being treated in ur hospital.
Show more
Very poor telephone appointment system
The appointment is only with prepayment, which is online totally with no assistance, requiring download of app and all. I being tech savvy struggled, if my father was doing alone, at 80 it was impossible for him to get access to max appointments. Very sad that tech has totally replaced human support even for elderly and other patients who may find it difficult or unable to use.
Show more
Can’t Open radiology reports
Very disappointing experience. Unable to access radiology reports - CT report shows "An unhandled error has occurred" and won't open. Reports are not updated in real-time, have to wait a long time after the scan, still can see label/heading not report or neither image For a hospital app, viewing reports is the basic function and it fails at that. Needs urgent fix. Max Patparganj.
Show more
Cannot login
Automatically adds India prefix for my mobile number??
Utterly disappointing
My experience at Max Hospital has been extremely disappointing.
Patients are made to sit and wait for unnecessarily long periods, despite being given a specific consultation time. There appears to be no proper queue or token system, and the reception and laboratory areas are chaotic. Patients are left confused, frustrated, and, at times, treated with very little dignity or consideration.
What is even more frustrating is that this is not a one-time experience—it happens repeatedly. If a doctor gives a patient a scheduled consultation time, that time should mean something. Patients’ time, health, and peace of mind deserve to be respected.
Max is fortunate to be one of the biggest healthcare providers, but being one of the biggest does not automatically make you one of the best.
Management needs to seriously look into the patient experience, improve queue management, communication, reception and laboratory coordination, and most importantly, restore basic respect for patients.
Please stop treating patients like cash cows and start treating them like human beings who have come to you seeking care.
Patients are made to sit and wait for unnecessarily long periods, despite being given a specific consultation time. There appears to be no proper queue or token system, and the reception and laboratory areas are chaotic. Patients are left confused, frustrated, and, at times, treated with very little dignity or consideration.
What is even more frustrating is that this is not a one-time experience—it happens repeatedly. If a doctor gives a patient a scheduled consultation time, that time should mean something. Patients’ time, health, and peace of mind deserve to be respected.
Max is fortunate to be one of the biggest healthcare providers, but being one of the biggest does not automatically make you one of the best.
Management needs to seriously look into the patient experience, improve queue management, communication, reception and laboratory coordination, and most importantly, restore basic respect for patients.
Please stop treating patients like cash cows and start treating them like human beings who have come to you seeking care.
Show more
Make online follow ups and consultations available.
There is absolutely no way to contact your doctor or nurse through the app. That means we have to travel in person for small follow-up questions which makes no sense. Telehealth should be offered for follow-up consultation or a simple way to communicate. Every other healthcare system offers communication options instead of always needing to go in person at the hospital which is crowded and overrun because of this very reason. Long lines, no seating. Make online follow ups available and everything will run more smoothly.
Show more
Mr. Rajan mehta.
Dr. Sahu liver specialist.
Is a dedicated doctor. He gave me all the time to listen and ordered all the tests.
Spoke to me with ampathy like a human being in fact a friend.
Staff at the desk was very helpful and did not ignore me.
Max hospital at sec 19 noida gave me great experience.
Pharmacist dispensing medicines was a great guy.
What’s going on in max hospitsl ?
They are all good people there.
Rajan mehta.
Is a dedicated doctor. He gave me all the time to listen and ordered all the tests.
Spoke to me with ampathy like a human being in fact a friend.
Staff at the desk was very helpful and did not ignore me.
Max hospital at sec 19 noida gave me great experience.
Pharmacist dispensing medicines was a great guy.
What’s going on in max hospitsl ?
They are all good people there.
Rajan mehta.
Show more
Mobile app
The app is very nice and user friendly. The payment gateway is taking time especially through Paytm
Extremely Unprofessional Video Consultation Service
Very poor experience with Max Hospital’s video consultation. Paid ₹2000 upfront within 30 minutes as required, but the doctor never joined. Even after rescheduling the consultation, the doctor again did not join.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
No communication, no update, and no accountability. Highly unprofessional and a complete waste of time and money. Be cautious before using their online consultation service.
Show more
Warning! Pathetic Hospital
All positive reviews for this app are paid and fake for sure. It could not have been a worse and more misleading experience. We booked an appointment with a Gastroenterologist due to an emergency. My wife was having an extreme stomach pain. We reached the hospital well before time. But after roaming around for 30-35 minutes - the staff kept sending us here there. We were made to stand in queues despite a prior booking. But after waiting in queue for 15 minutes they told us again that we’re on the wrong floor and in the wrong building. The staff had no idea where the Dr was and was rude to us when we raised that as a concern. Finally we cancelled our appointment and rushed to another hospital where we got immediate support. Can’t emphasize how horrible the experience was.
Show more
Payment Options
UPI payment requires UPI app to be on the same phone. Makes is difficult to help others with booking payment.
Not a great experience
The app is easy enough to navigate but beware that they will cancel your appointmenT even after youve paid up front.
My apppointment was cancelled at the last minute and I was not informed about it. I only found out because I glances at the appointment details one last time before departing.
Also, their payment portal clearly has issues.
My apppointment was cancelled at the last minute and I was not informed about it. I only found out because I glances at the appointment details one last time before departing.
Also, their payment portal clearly has issues.
Show more
Speed
very fast and user friendly
Payment link “pay now” option does not work
I booked OPD appointment with a doctor, I was asked to download the app and make payment to avoid queue, however I could not payment online, as there is no option to make payment, called customer support multiple times, but they could not help either.
To cancel Appt at Max
Quite sometime back an option to cancel appt was already provided in the msg received which was very convenient .
But now one has to call again to do so .
Kindly review this and request to revert to the previous option please.
Thankyou
Ms M Malik
But now one has to call again to do so .
Kindly review this and request to revert to the previous option please.
Thankyou
Ms M Malik
Unable to edit profile
I wanted to update my email ID on the app. The app has section for updating it but it does not work.
Not able to sign up
Unable to tap the icon to change the area code for the mobile number. It’s STUCK at +91 instead of +1 for US mobile numbers.
Some features totally broken
The otp feature just doesn't work! Have tried umpteen times to add an existing max id profile and the app says it's sent an otp to the associated mobile number but the otp just doesn't come. Extremely frustrating
Very convenient app
This is one of the most convenient medical app i have ever used so far.
Very disappointed
Made an appointment, they took around 3k, didn’t get treatment well, visit for check-up, charged the same amount again, had to wait for doctor for 2-3 hours as well, if we have to wait, why spend so much money, AIIMS is better.
