Pathetic service
All is well untill unless you face an issue. And then suddenly you are down a hell road. I ordered my products from this app and they delivered me completely different items. The package had two stickers of addresses,pne mine and one another person’s. I opened the package infront of delivery guy and he insisted to request a return. My biggest mistake. I immediately reached out to chat support with all the info and all I received a ticket number and an assurance of resolution after investigation within 48hrs. After 48 hrs I reached out to chat support and had to go through all the explanations all over again. I received another ticket number. I then requested a call back and the executive called me again same resolution within 48 hrs. The cycle of 48 hrs is never ending. all the proofs and testimony from delivery guy is not enough. They even rejected my return request. Now i am stuck with products of a random guy and i cant even use it. And a pathetic app where my money is stuck which has nothing to provide except ticket numbers. Just delete my account on your platform and i am switching to another app for good!!
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Response from developer
Hi, we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app at care@1mg.com. ^Sagar
Multiple patients in the same account
One challenge that i face regularly is when i order medicines for my wife and myself. I have to explain to the doctor as to which medications are for me and which ones are for my wife. I would lime to suggest that patient be created within my account and prescriptions be assigned to a particular profile. That way when i need to order medicines for myself, i simply order the medication as per the prescription attached to that profile and similarly for my wife.
A second challenge that i face is regarding alternate medications suggested by the app as being less expensive. If the medication’s composition is the same for both the original and the proposed economical substitute, why do i still need to speak to a doctor?
Thanks.
A second challenge that i face is regarding alternate medications suggested by the app as being less expensive. If the medication’s composition is the same for both the original and the proposed economical substitute, why do i still need to speak to a doctor?
Thanks.
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Occasional Performance Issue
App & Website has occasional performance issues, lot of opportunity to improve user experience
Response from developer
Hi, we greatly value our customer's feedback, and we want to assure you that we will share your insights with the concerned team for continuous improvement. If you need any assistance in the future, please feel free to reach out to us at care@1mg.com. ^Pooja
Great
They always approve prescription and deliver on time
Sagar
Worst customer service no one have an idea what they are doing never order any thing from this app
