No sirve
Un app muy complicado de usar, me mandaron mensajes repetidos todo el día para confirmar cita y confirmé tres veces y aún así el doctor canceló la cita por no confirmar!
Hide bad reviews
I am very disappointed with Doctoralia’s review system. I have submitted honest, detailed reviews about my experiences with two different doctors, both of whom I had very negative experiences with. In both cases, my reviews were never published or made visible.
This makes me question the transparency and reliability of this platform. A review website should allow patients to share both positive and negative experiences, provided they are truthful and respectful. When critical reviews consistently fail to appear while positive reviews remain visible, it creates the impression that patients are not being given the full picture.
Patients rely on these reviews to make important healthcare decisions. If negative experiences are filtered out or suppressed, the ratings and reviews cannot be considered a fair reflection of patients’ experiences.
The fact that this happened with reviews for two different doctors makes it difficult for me to believe that this was an isolated incident.
Based on my experience, I no longer trust Doctoralia’s review system and would encourage patients to look for information from multiple sources rather than relying solely on this platform.
This makes me question the transparency and reliability of this platform. A review website should allow patients to share both positive and negative experiences, provided they are truthful and respectful. When critical reviews consistently fail to appear while positive reviews remain visible, it creates the impression that patients are not being given the full picture.
Patients rely on these reviews to make important healthcare decisions. If negative experiences are filtered out or suppressed, the ratings and reviews cannot be considered a fair reflection of patients’ experiences.
The fact that this happened with reviews for two different doctors makes it difficult for me to believe that this was an isolated incident.
Based on my experience, I no longer trust Doctoralia’s review system and would encourage patients to look for information from multiple sources rather than relying solely on this platform.
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Language
This app claims to work in English, but there is no option to change your language within the app. I have a US phone, but am using the app in Mexico, my phone language is set to English, but the app only shows in Spanish.
Cero atención al cliente
No he recibido apoyo ni respuesta para un reembolso cuando el Doctor no se presentó. Tengo más de 1 semana esperando y nada.
No tienen buen servicio al cliente. He tratado de contactarlos sin éxito. Y en la oficina del Doctor me dijeron que ellos no tramitan el reembolso, sino Doctoralia.
No tienen buen servicio al cliente. He tratado de contactarlos sin éxito. Y en la oficina del Doctor me dijeron que ellos no tramitan el reembolso, sino Doctoralia.
Pretty awful
Requires more logins and security than my investment accounts. Slow to sent confirmations with numbers. Just bloody awkward.
