Pampered Pet
Both my dog and I love the Dog Cloud bed and app. I had some kinks in the very beginning but since the Version 1.6 update, the connection is stronger and very reliable. My dog’s scheduled massages work efficiently and the app is user friendly for me to monitor his daily therapy. I highly recommend the Dog Cloud bed and this app!!
Show more
A lot of Great Info
Love all of the information I am provided like how long my dog is on the bed, and if she completes a massage. It notifies me when I am out of the house, which I love as I have an indication as to what she is doing while I am not at home. For her health, we have her do 4 massages per day.
Effective App Troubleshooting and Reliable Support.
I’m giving five stars for the outstanding customer service. The owner personally reached out and, with his team’s help, guided me step by step until the Dog Cloud app was working properly. My dog Annie is now enjoying all the benefits of the DogCloudBed, and I truly appreciate their dedication and support!
Show more
CANNOT connect
I have been going back wand forth with customer service on a fix for connecting my bed. After numerous attempts it still is t resolved. Say its because of the wifi but that is incorrect as I am connected correctly with my wifi on the correct band.
It’s frustrating and my dog hasn’t been able to receive treatment for over 2 months. I don’t want to have to keep manually pushing for service. Please fix app asap. Or take warranty section out as you can confirm this with receipt. Need fix please!!
It’s frustrating and my dog hasn’t been able to receive treatment for over 2 months. I don’t want to have to keep manually pushing for service. Please fix app asap. Or take warranty section out as you can confirm this with receipt. Need fix please!!
Show more
Unreliable App
This bed relies on the use of the App. Reboot, re- install name it. I have done it all. Horrible App!Support only available on weekdays. Dissatisfied customer!
Response from developer
Annie and Charlie, we're truly sorry for the app experience. Bug fixes have been resolved. Note: the bed does not rely solely on the app. The bed can run unlimited 20 minute massages at any time with the button on rear of bed. The app is used to set up wifi connection for the maximum 4 automated massages, 2 of which are default set already. We take on board your feedback and will continue to make improvements with this new product. 1.4 is now released with wifi fix. Thanks again!
