Pampered Pet
A lot of Great Info
Effective App Troubleshooting and Reliable Support.
CANNOT connect
It’s frustrating and my dog hasn’t been able to receive treatment for over 2 months. I don’t want to have to keep manually pushing for service. Please fix app asap. Or take warranty section out as you can confirm this with receipt. Need fix please!!
Unreliable App
Response from developer
Annie and Charlie, we're truly sorry for the app experience. Bug fixes have been resolved. Note: the bed does not rely solely on the app. The bed can run unlimited 20 minute massages at any time with the button on rear of bed. The app is used to set up wifi connection for the maximum 4 automated massages, 2 of which are default set already. We take on board your feedback and will continue to make improvements with this new product. 1.4 is now released with wifi fix. Thanks again!
Unreliable App
Response from developer
Annie and Charlie, we're truly sorry for the app experience. Bug fixes have been resolved. Note: the bed does not rely solely on the app. The bed can run unlimited 20 minute massages at any time with the button on rear of bed. The app is used to set up wifi connection for the maximum 4 automated massages, 2 of which are default set already. We take on board your feedback and will continue to make improvements with this new product. 1.4 is now released with wifi fix. Thanks again!
100% garbage app
Response from developer
Thanks for your feedback. We've identified the issue was a wifi timeout occurring that has been fixed in the latest release 1.4. Although it looked like a warranty page error, that is simply the next page after wifi that is jumped to after the wifi connection error. We are truly sorry for the inconvenience. Important to note: all massages can be manually started with button on rear of bed so no dog has to go without therapy, which is the main reason people get Dog Cloud. Customer Support available at support@dogcloudbeds.com or phone +1 323-843-7801
Unreliable App
Response from developer
Annie and Charlie, we're truly sorry for the app experience. Bug fixes have been resolved. Note: the bed does not rely solely on the app. The bed can run unlimited 20 minute massages at any time with the button on rear of bed. The app is used to set up wifi connection for the maximum 4 automated massages, 2 of which are default set already. We take on board your feedback and will continue to make improvements with this new product. 1.4 is now released with wifi fix. Thanks again!
