no longer updating donations
have stopper receive badges and donations added to the checklist. using the website from now on.
Can not log in
I am a long time donor and the app does not work for me. The other obsolete app works just fine and allows me to login. But not donor Plus. I recently used the American Red Cross app and found that experience to be very rewarding but not NYBC. This app is the only thing that disappoints me about NYBC- everything else and everyone else is just lovely.
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Supper easy!
Helped me find donation places near me! I like how it keeps track of what I’ve donated before and when I am next eligible to donate!
Cannot schedule a donation date and time
Tried to schedule a domination date and time and no matter how I enter my choice it defaults to slot not available even though it listed the slot as available.
Wish THIS was as user friendly as the Blood Donor app!
Marc in support was great regarding my new user name.
I can’t reset my password since I don’t get the code!
The most annoying app I have ever used. I give up.
I can’t reset my password since I don’t get the code!
The most annoying app I have ever used. I give up.
Please fix the all!
I’ve had to start booking/rescheduling appointments on my computer because the app doesn’t load anything. This has been an ongoing problem for weeks now, very surprised it hasn’t been fixed.
Appointment scheduling broken
In version 4.2.04 appointment scheduling doesn’t work. It tells you there are no slots available when there are many. I was able to schedule on the web but please fix the mobile app.
Great app
Makes it easy to do some good!
No App support
I am very frustrated as I can’t log into the app. I retrieved my username which wasn’t accepted by the app. I can’t find how to login into the website to change my password which also wasn’t accepted. Please will someone tell me how to get app support . It would be nice to speak to a human.
Terrible app
I am an avid and loyal platelet donor but this app is making me want to stop donating. I cannot set appointments with it because it will not accept my password. When I tap to reset my password it sends a message stating that they’ve sent an email to reset. I NEVER received an email. I hate dealing with this app!
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Donation Points??
I just downloaded the new app and realized that donation points info and online store are nowhere to be found. That stuff is on the old app and of course the website. So for a new and updated app, it should be there too. Please fix!
Awful
Supposedly can use the same credentials as the web, but in my case doesn’t work, it fails every time with a message to review the information I entered.
The web site no problem
The web site no problem
Hot garbage
If you are concerned about the security of your personal information, consider just calling the blood center for an appointment. The username restriction of 8-15 characters is unnecessary. The password restrictions facilities a TMTO attack. While I don’t want to get into specifics on the password vulnerabilities, I’m very surprised they aren’t required to support FIDO from HIPAA concerns (§164.306(2)).
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New App MEH!
Points history is gone and requires logging into website to view. Old app My Donations replaced with Activity History Donations that doesn’t display the type of donation made.
Same problem others are having
Installed the app, signed in with my MBC login credentials, got the notification that to verify my identity I had to enter the code from an SMS text, told it to send the text - and nothing showed up. So I can’t log in. A similar problem exists on the website but there the text usually comes through - just after 4 or 5 minutes.
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New app fail
Being a frequent donor (16gal) I still use the old app which is being phased out. New app will not let me sign in with my user & pass. Have deleted and reloaded. Sends me a 6 digit code then says unable to verify & to contact NYBC. I have left messages & waiting for issue to be addressed.
Great App!
Love this app! It helps with all aspects of donating blood. It’s also fun to earn badges. I’m a fan.
Response from developer
We're so glad Donor Plus is making the donation process fun for you and that you love the app! Every donation truly makes a difference, and we’re honored to support amazing donors like you in saving lives.
Fantastic!
Super sleek design and very easy to use. Great work.
Response from developer
Thank you so much for the kind words! We're beyond happy that you love how the app looks and are ready to schedule your donation. Your support makes a real difference - you're truly making an impact.
Worked great for me!
I was able to find what I needed quickly! No issues with the maps that I saw (using iOS on iPhone 14)
Response from developer
Thank you so much for your kind words and for taking the time to leave a review! We're glad to hear that Donor Plus made it easy for you to find what you needed and that everything worked smoothly for you. Your support means a lot to us.
Impossible for me to access
I spent about 30 minutes trying to access this app and I still haven’t succeeded. After not accepting my password that worked on the web version, forcing me to create a new password, this app asked me to verify the code it sent to my cell phone. Except it didn’t send to my cell phone, it sent to the landline at my parents’ house that I used when I registered for NYBC in high school. I’ve tried changing this multiple times and can’t. I can’t even seem to update my phone number on the web portal. There’s no alternate verification method provided, not even email. Feeling super defeated. All I want to do is donate blood and check on my past donations. It shouldn’t be this hard, and I’m giving up.
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