Poor service
Best Indian online store
Absolute unprofessional and keep repeating troublesome service
- quality products often not good (specially vegetables), those will mostly be half rotten and dookan dont offer refunds even for sale of such waste products. Until you make a call and show pictures of bad products. Occurrence of happening such cases are very often.
- Whtsapp support is only for name sake, they dont respond over whtsapp ultimately you have to call (out of your busy time) always no matter how many times you ping over whtsapp they dont care, such loose support.
- Each order have missing items, dookan dont even recheck, rematch order before delivery, each order will have some items missing, they dont refund amount unless, you whtsapp with image order proof over whtsapp, they dont respond and have to make call over phone, wasting time.
- I started to feel, dookan simply taking advantage of no or less competition because they well aware customers (specially Asian) will make some order as they look for Indian/asian products, but even after paying 3-4times value of original products, simply you will left with problems.
- Irony is, every time after complains, senior personals to dookan staffs keep lie will not happen again, but i guarantee just in next order you’ll face absolute same issues again.
- today i was delivered with my monthly order now have 3 items missing, 2 vegetables in bad condition, whtsapp no response becoz they dont care, have to call tomorrow.
- last time dookan senior people called me and requested to delete such exposing opinion, and promised wont happen such issues again, but words didnt last more than 20-25days.
Dookan officials please dont reach me, i am not going to delete reviews this time.
Costly
Discount not received
Logged in using app, still discount not received…we received email from Dookan that if order placed through app, then discount is applied..
Waste of money
Waste of money …
I am waiting too much money from this package one week before … almost loss of money and everything….
Response from developer
Dear Narendra, Thank you for reaching out to us. We would like to bring the following points to your attention: 1. Free Product: Please note that on every order above €59, we offer free products. Since we provide multiple free options for our customers, the free products must be selected by the customer at the time of checkout if they are eligible. - You Missed to add the product. 2. Product issue: We have checked your order and found that you purchased the MTR Idli/Dosa/Chilli Chutney Powder (200g) and MDH Mint (Pudina) Chutney Mix (100g). We sent you the Same. Please verify your invoice for confirmation. 3) Usually Deliver to France takes 4-6 working Days (Kindly go through our Shipping Policy), you order on 26th April 2024 (Friday) 12.42pm. Since DHL do not operate on Weekends, we Dispatched your order on Monday and the Same parcel got Delivered on May 4th 2024. We didn't do any late Delivery as you mentioned. We apologize for any inconvenience caused and appreciate your understanding as we strive to meet our customers' requirements. We look forward to serving you again. Best regards, Dookan Europe's No.1 Indian Grocery Store
