DoorDash User Reviews

Customer Experience

Positive experience19.1% of reviews
Neutral5.5% of reviews
Negative experience75.4% of reviews

~ Based on 256 written reviews from the US App Store.

What users say

Is DoorDash Safe?

DoorDash - Business Manager appears safe based on user ratings. AppsHunter Safety Score for DoorDash is 90/100.

This assessment is based on 2,388 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.7% of ratings point to a safe experience
1.5% of ratings suggest some concerns
9.8% of ratings point to a risky experience

~ Based on 2,388 App Store ratings for DoorDash.

Is DoorDash Legit?

DoorDash - Business Manager appears to be a legitimate app. AppsHunter Legitimacy Score for DoorDash is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not Good Rules

You need a store in order to have a business, yet one person has a business at home! Also instead of anyone else telling me when I asked last night, no warning or anything! Not really good rules and also doesn’t go with Texas cottage law which I followed! One chick named Kayla was also being very rude while otp! Instead of answering me nicely she was very rude! Not doing business with this app when they wanna hire rude people especially very strict ones like Kayla! Thanks a lot for wasting my time!
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Owner

Good support to my future business plans

Owner

They help a lot thank you Doordash 10/10

Manager

Really good app manager can do anything in app very help full

Easy to use

The app is so easy and fast lets me do so much in so little time and on my phone so I can really be mobile

Not able to load on iPhone after upgrade

Not able to load in my iPhone after the upgrade

It’s ok but could be better.

Wish the app was more user friendly vs having to call all the time for help or to make changes.

Great Partner!

Great app! Everything I need is in one place. Very easy to learn, and navigate adds immediate value!

Good App

It's a great app, one thing to improve would be the reports. Other than that it's a great app

Disfunctional

I found the app to be very disfunctional and difficult to use. It may get better if I get used to it, but there are basic things like copying numbers that simply don't work

Doordash as a company is terrible. Their merchant support is barely existent and their stuff barely functions

Muy buenos

Muy interesante

Owner

U

Fix it

Fix your app won’t load
Update still won’t work

Not loading

I need to be able to access the DoorDash manager app for my restaurant I manage. This is ridiculous why it will not load no matter how many times I log in and log out. Needs to be fixed as fast as possible!

Friday 15 - still not working been over a week now, kind of ridiculous

We are running out of things that we need to be able to turn off on DoorDash, you all are not taking this seriously enough

Friday 23 - why is it still not fixed, get on it DoorDash I need accesses!! You’re messing up everything!!!!!
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Fresh Asian kitchen

Good

Terrible

Terrible service

New Update Problems

The new update to the DoorDash Manager app is a massive step backwards. Live orders don’t show up, you can’t mark items as sold out, you can’t update orders in real time, and the Campaigns tab is completely gone. Instead, they replaced all the useful stuff with a bunch of data dashboards that nobody needs on a daily basis. Totally not user-friendly.
The only thing that still works well is replying to customer reviews — everything else is broken or missing. I even tried running campaigns through the web browser, and guess what? Same story — none of those tabs exist there either.
DoorDash needs to seriously reconsider whoever approved this update. Removing campaigns and breaking core operational features doesn’t just hurt restaurants — it hurts DoorDash’s own revenue. Most restaurant owners don’t have 10 minutes to sit on hold with support every time they need to make a simple menu change or update an order. We’re running a business, not waiting in a customer service queue.
Fix this. Bring back the features that actually matter. This update has made daily operations significantly harder for no good reason.​​​​​​​​​​​​​​​​
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Excelente

Muy buena la aplicación y en español

Notification issues

No notifications, not on the phone or tablet. We find out about the order once the driver arrives.

No notifications

Seems to be a glitch that makes it so we do not receive notifications when an order comes through despite all settings being turned on and “allowed”, app is updated and all Apple devices are all new . Would love this fixed so I can stop having dashers come in for orders and not have them ready because there are not notifications on any of the devices we have the app on.
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