Okay
Works fine for what I need. It does update a lot and at least once a week I can’t access it because it says it had trouble retrieving my data, which can be pretty inconvenient if I need to transfer money right then.
Like it
The app is easy to use. Never had any problems with it
Works good
I wonder why they took out the facial recognition from the sign in.
Response from developer
Facial recognition is still working on the DECU mobile app. If it is not working for you, please call us at 800.427.1223 for assistance.
Easy to Use
Really appreciate how easy this app is to use for all of the basic transactions including my loan payments.
Review
The app used to have an option to see pending deposits and with the update you can no longer see pending deposits and I would like that feature back.
Response from developer
We plan to have pending deposits available in our next upgrade. Thank you for the feedback!
Great app easy to use.
It would be more helpful if we would be able to see what our deposit would be the night before. With the old site we could see what our direct deposit was going to be.
Broken App
Just moved to this newer app. It is super glitchy. I can’t click on many of the icons, my login info apparently can’t be found by the app, and the interface isn’t as nice as it used to be. I liked the sleek darker design the app used to have. I’m definitely disappointed... Also kind of annoyed. Will change the review once it is all fixed.
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Response from developer
Our apologies for the frustrations with the new App. Please reach out to us at information@downeastcu.com to provide us with more specific details so we can improve the app. We appreciate the feedback!
I liked the old app better
I liked the old app. It was much easier to navigate and I could use my Face ID on my iPhone to log in. The first app was better set up and easier to read. This one is a bit confusing. I hope they work on it and make it a little easier and cleaner.
Response from developer
We hope that the App is working better for you. Both Face ID and Touch ID are available in this new iOS app. Feel free to reach out to our Call Center at 800.427.1223 if you would like further assistance. Thank you for the feedback!
