Regular Dozens User
I use Dozens for quite a large part of my personal finances. The reviews here are disproportionately negative & I am surprised Dozens haven’t taken more steps to clear out those which appear unauthentic. The app is a work in progress but it has a unique approach to budgeting - integrated with a bias towards saving & investing rather than spending & borrowing. There is a big market for a current account provider like Dozens & I am happy to champion them. The customer service is also prompt and clear, which makes sense given the size of the customer base. In the top two of app based current account providers in my book.
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Account unavailable
I tried to open an account online, a member of staff emailed me to send some documentation which I did and sent proof of address etc but after that I am unable to log into app. It keeps saying account unavailable. No response has been emailed to me concerning my registration, what does that mean?
Terrible app, awful service
Invasive and slow customer service, inexplicable delays to transactions and poor quality application. The inadequate bank. Choose Monzo instead.
Absolute thief’s
Open my card back in lockdown after a few days they blocked my card told me they’ll send the £300 remaining in the account , now they are not replying to my emails , this will not go away I will keep emailing yous till I get my money back
Thief’s !!!
Do not get dozen !!!
Thief’s !!!
Do not get dozen !!!
Broken App
I have been using dozens for months now. But it’s been more than a month that the app started crashing unexpected especially during login with FaceID and passcode.
I very disappointed they still haven’t managed to fix this.
I very disappointed they still haven’t managed to fix this.
Absolute waste of time - racists
Edit: When asked for any reason for the account closure, you refused to provide any answer at all. What am I supposed to think given the timing of the closure and the nature of your inquisition?
Original:
Got this account to invest in the 5% fixed bonds. Unfortunately almost never available and very much a “blink and you’ll miss it” situation. I even had a grand in there on standby just in case it should ever have become available.
Last year I took a trip to Pakistan, and used of the card to make fee free purchases / withdrawals whilst over there. Shortly afterwards I started getting repeatedly contacted by their customer services department who all kept making inquiries about my background? I am white/British, born in the north west and have lived in England all my life, I can only imagine how an actual minority from a non-standard background might feel when faced with such overt racist harassment.
They later closed my account with no warning, no communication and have not yet, to my knowledge, returned my balance at the time (£5).
Original:
Got this account to invest in the 5% fixed bonds. Unfortunately almost never available and very much a “blink and you’ll miss it” situation. I even had a grand in there on standby just in case it should ever have become available.
Last year I took a trip to Pakistan, and used of the card to make fee free purchases / withdrawals whilst over there. Shortly afterwards I started getting repeatedly contacted by their customer services department who all kept making inquiries about my background? I am white/British, born in the north west and have lived in England all my life, I can only imagine how an actual minority from a non-standard background might feel when faced with such overt racist harassment.
They later closed my account with no warning, no communication and have not yet, to my knowledge, returned my balance at the time (£5).
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Wow
Amazing app!! It has completely changed my spending habits and I have now saved more then I could ever imagine! Can’t wait to start investing when I can :)
Great app and service
Great app that does basically what it says, keep you money safe and growing through healthy habits, looking forward to new features released as I feel Iike a lot more could be done with this platform
Shame it has such a low rating, specially by looking at the 1 star reviews seems basically fraudulent account bullying the company into doing something for them...
Guess pretty common in the fintech world but would urge the dozens team to ask your customers for in app ratings requests (like Monzo / revolut etc did) so the true view of customers (such as myself) is shown in your score, not sure why you haven’t done it yet
Shame it has such a low rating, specially by looking at the 1 star reviews seems basically fraudulent account bullying the company into doing something for them...
Guess pretty common in the fintech world but would urge the dozens team to ask your customers for in app ratings requests (like Monzo / revolut etc did) so the true view of customers (such as myself) is shown in your score, not sure why you haven’t done it yet
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Customer enquiry.
Hi, do you have cashback on over the counter payments? If not are you planning on doing this in future updates?
Very dodgy
Closed my account , won’t give me back my payment. Bunch of scammers
Disgraceful
If I could give it 0 stars I would. I can’t even create an account, keeps saying ‘error 400’. Absolutely pathetic.
SCUMS
MONEY THIEVES. I had nothing but praise to sing for this company. Banked with them for almost two years. I am nothing if not patient. They closed my account out of the blue after I requested two refunds when my card got stolen. First, they refunded me one, sent me a new card, ignored my emails about the other refund but instead closed my account. This I could deal with, I have been BEGGING for MY OWN money back for 3/4 months now.
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Compliance team doesn’t do their work
I applied for dozen and I waited more than 3-4months before it was opened only for them to close my account the next day it was opened
DO NOT TRUST THIS BANK
This bank has let me down numerous times. It took about a year to get £20 back that I withdrew and never actually came out. The whole bank went down for weeks leaving me unable to use my card or any of my money, also leaving me stranded in another city. The bank is not compatible with most services and you can’t use it in any foreign country and even some regular shops!!
To add onto this, I was a victim of fraud and rather than sorting the situation out for me they closed my account. I have been contacting them about getting my remaining balance and they take weeks to reply.
DO NOT TRUST THIS BANK!!!
To add onto this, I was a victim of fraud and rather than sorting the situation out for me they closed my account. I have been contacting them about getting my remaining balance and they take weeks to reply.
DO NOT TRUST THIS BANK!!!
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Do not install
I used dozens for a few months and then all of a sudden they closed my account without telling me why and after numerous emails about the remaining balance on the account they didn’t transfer it back to me. I would recommend a different provider like Monzo or Starling. I still haven’t got my money back.
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FCA Notified
Dozens randomly closed my account despite me never having actually used it, there are no grounds and as such, I’ve notified the FCA about this immoral action.
If you trust Dozens with your cash definitely be careful, if they acted weird with an empty account imagine a funded account.
* They’ll get fined plus owe compensation, nice W for me , nice L for them 😂 , perfect business strategy ...
If you trust Dozens with your cash definitely be careful, if they acted weird with an empty account imagine a funded account.
* They’ll get fined plus owe compensation, nice W for me , nice L for them 😂 , perfect business strategy ...
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Bad
Like am so disappointed I opened an account with dozen las year June and the got back to me yesterday saying that can’t offer me an account. The funny thing is they don’t do credit check or ask about ur Finace. So I don’t understand how I was unsuccessful to get the account. I asked the reason why and they said they can’t give me a reason but yet they gave me friend an account within 3 days of applying. Like am sorry to say but their service is really bad
You said verification with ID but I used my British passport as an ID verification, I was even in a line. My friend who used her British passport got the account sooo for me that’s just biase
You said verification with ID but I used my British passport as an ID verification, I was even in a line. My friend who used her British passport got the account sooo for me that’s just biase
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Good
Good does the job —1 starts from ppl who are doing fraud
Good, good points - bad, bad points.
This is a solid app that does what it says on the tin - it will help you save; and when the bonds come back; they provide a good rate of interest - most of the app’s functionality is geared towards helping you save money and budget planning.
The flip side of this - as they often repeat, they’re not a bank; and the long term app user experience doesn’t inspire consumer confidence that your money is safe outside of the investment vehicle. (Inside the bonds; they’re governed by a third party that are stable and a good rate of return over a one year period)
If you’re trying to plan; and stick to a budget - this is the tool for you; it’s a good app and does deliver upon its promises. If you’re looking for investment or savings opportunities; this is useful. If you’re looking for a new current account - caveat emptor; buyer beware
The flip side of this - as they often repeat, they’re not a bank; and the long term app user experience doesn’t inspire consumer confidence that your money is safe outside of the investment vehicle. (Inside the bonds; they’re governed by a third party that are stable and a good rate of return over a one year period)
If you’re trying to plan; and stick to a budget - this is the tool for you; it’s a good app and does deliver upon its promises. If you’re looking for investment or savings opportunities; this is useful. If you’re looking for a new current account - caveat emptor; buyer beware
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Group of scammer, not a bank
My account was temporary blocked, with nothing reasons, over 6month not hear anything from them, my money didn't send back to me.
After a while someone mistakenly sent money into d account, believe me, they received the funds, without send it back, I called and called I sent messages, they did not respond to any of it, I left, voice message it is over 2weeks now, I haven’t hear from them not even send the money back yet, this bank is not a bank it’s group of scammer people. Like any other online banking when they temporary blocked account it will not be functioning,
This Dozen bank will receive funds, even when they said your account is closed. not send your money back and they will not blocked receiving funds.
Costumer service are zero
Avoid using the account, group of Dozen is a big thefts avoid using it
There are some many good online banks
Better than dozen.
After a while someone mistakenly sent money into d account, believe me, they received the funds, without send it back, I called and called I sent messages, they did not respond to any of it, I left, voice message it is over 2weeks now, I haven’t hear from them not even send the money back yet, this bank is not a bank it’s group of scammer people. Like any other online banking when they temporary blocked account it will not be functioning,
This Dozen bank will receive funds, even when they said your account is closed. not send your money back and they will not blocked receiving funds.
Costumer service are zero
Avoid using the account, group of Dozen is a big thefts avoid using it
There are some many good online banks
Better than dozen.
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