Good ride
Madi the driver very good knows Hull very well
Horrible staff
Disgusting attitude from some of the drivers here absolute disgrace.
Not reliable!!!
Used this company a few times & it’s always been alright until today. Pre booked a taxi well in advance as it’s my daughter’s prom. Half an hour before the taxi was due I got a message saying taxi cancelled! If I’d of known that this is something the company could & will do I definitely would not of booked with you for such a special occasion.
So because of being let down at such short notice & no other taxi’s available & no other way to get my daughter to where she needed to be, my daughter missed out on her prom. Devastated isn’t the word.
Thanks for the short notice NOT!
So because of being let down at such short notice & no other taxi’s available & no other way to get my daughter to where she needed to be, my daughter missed out on her prom. Devastated isn’t the word.
Thanks for the short notice NOT!
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Taxi
Driver was an idiot, didn’t know how the system worked, tried to lock us in the car when we used Apple Pay.
Very bad
Charges more than they initially claim, overpriced for 9 mins journey! Overall Unnecessarily expensive and bad drivers!
Picked up on time
I prebooked for my elderly father whilst I was abroad, it all worked out brilliant and was on time
Hit and miss
No option of cash payment and drivers admit they refuse Apple Pay jobs frequently so not best for actually getting a taxi most if time of will have to wait longest. And taxi driver has no access to your GPS so out of way areas still don’t get found
Waste of time
App won’t let you past the verification stage because that’s what hackers are trying to do… Book an illegal taxi.
Disappointing
Don’t use this service if you need to be anywhere on time.
Can’t access
Must have tried enter mobile number to get a verification code but the selection failed every time. Uber it is then
Drive app
Thankfully service is better than the app. I just found it quite confusing. It shows one price then changes it to another then usually a third.
You will probably
Have a reason why this is, but I just find it baffling
You will probably
Have a reason why this is, but I just find it baffling
Charging price
At the time of booking the ride it was written that I would pay 5.60 and after collection money I pay 7.50 (fraud).
Terrible service
The taxis are good most of the time but customer service is terrible. Taxi driver took the long way which delayed a journey by 20-30 minutes when I tried to call customer support in the taxi they told me the drivers on his way and hung up and were pretty rude.
Top driver
Great job straight him no messing
Use every week day - generally great
I prebook all my journeys on a Sunday and generally don't have any problems. In the last few weeks my 7:30 car has arrived at 7:10/15. I don't rush around as I booked for 7:30. I've had a couple of drivers knock on the door and ask why I'm not in the car - to which I have politely replied "I booked it for 7:30, need to sort my dogs out and I'll be out"
Unfortunately, had a car last week that arrived at 7:14, got the automated call. Walked out my front door at 7:20 to find no car. Came back inside and checked the app as I know drivers sometimes decline jobs so it's reassigned but nothing. Tried to book another and couldn't get one. Booked with an alternative company. Cost me £6 more and I was late to work.
Checked my emails once underway, to see an email saying my journey, booked at 7:30 was cancelled at 7:14. Not redirected just a job sheet with a strike through with cancelled. I was out before the time I'd booked for.
I've been doing the same trip morning and evening for 10 months!
Unfortunately, had a car last week that arrived at 7:14, got the automated call. Walked out my front door at 7:20 to find no car. Came back inside and checked the app as I know drivers sometimes decline jobs so it's reassigned but nothing. Tried to book another and couldn't get one. Booked with an alternative company. Cost me £6 more and I was late to work.
Checked my emails once underway, to see an email saying my journey, booked at 7:30 was cancelled at 7:14. Not redirected just a job sheet with a strike through with cancelled. I was out before the time I'd booked for.
I've been doing the same trip morning and evening for 10 months!
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Lovely driver
Lovely bloke
Great App operated by great team
I always use Drive and never disappointed. Trustworthy and with care.
Not safe
I got a taxi after not leaving my house often and the driver accused me of not paying online and kept me in his taxi at 4 am in the morning she. I said I felt uncomfortable he said I had to wait until my partner came out and also he rang the office to check. I will never ever use them again
Awful support and GPS
The GPS is god awful and when I called support and told them the taxi arrived to a different destination she blamed me for the mistake!
Great driver
Booked two cars today to take cat to vets for health check. Both drivers were very good but the lady driver who brought me home went above and beyond. I have mobility issues and she very kindly got out and took my cat carrier safely in the car and on arrival at my house she also jumped out the car, lifted my cat out the car and carried him round to me. Lovely thoughtful and caring lady. Thank you!! She is a credit to Drive !
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