Great system
Anyone at DROP
DROP CONNECT
Response from developer
We love to hear that you love our product! We always welcome any feedback. If you ever need anything you can contact us at feedback@dropconnect.com, or call us at (888) 363-9434 (M-F, 8-5 EDT). We will be glad to hear from you!
Awesome
Response from developer
Thank you, Markey, for the positive review. That is exactly what we hope for when creating this product line, to give you peace of mind, knowing that your home is being protected from leaks and water damage. If you ever have any questions about your DROP settings or operation we would be glad to help you. Feel free to contact us at feedback@dropconnect.com or call us M-F during normal business hours (ET) at (888) 363-9434.
DROP CONNECT
Response from developer
We love to hear that you love our product! We always welcome any feedback. If you ever need anything you can contact us at feedback@dropconnect.com, or call us at (888) 363-9434 (M-F, 8-5 EDT). We will be glad to hear from you!
Salt level warnings
Response from developer
We are sorry that you are having trouble. The salt sensor paddle must be down, tight against the 4" brine well tube, to indicate salt OK. You can view the paddle's state at any time from the app by going to "Devices" in the left menu and choosing "Salt Sensor". Best practice, when refilling the brine tank with salt is to remove the tension band temporarily from the top of the sensor so the paddle is down, then add salt to the tank. Finally, put the tension band back on. If the paddle is definitely down tight against the brine well, and there is no salt blocking it from being down, then please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434. We will be glad to help you get your salt sensor working or replace it.
FIX IT Already
Response from developer
We are sorry about the trouble you are having. We want to help you! Please look on the System > Advanced page in the app to make sure that all of your devices have the latest firmware. If you see an "Update All" button press that and let the updates fully complete. Once they are finished, try selecting the softener device again. We have attempted to duplicate your problem here, but are not able to. If your equipment is up to date, and you still cannot connect, please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434.
Crashes when selecting Device.
Response from developer
We are sorry about the trouble you are having. We want to help you! Please look on the System > Advanced page in the app to make sure that all of your devices have the latest firmware. If you see an "Update All" button press that and let the updates fully complete. Once they are finished, try selecting the softener device again. We have attempted to duplicate your problem here, but are not able to. If your equipment is up to date, and you still cannot connect, please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434.
