Dropbox User Reviews

Customer Experience

Positive experience47.9% of reviews
Neutral6.4% of reviews
Negative experience45.7% of reviews

~ Based on 2,121 written reviews from the US App Store.

What users say

Is Dropbox Safe?

Dropbox: Cloud Storage Backup appears safe based on user ratings. AppsHunter Safety Score for Dropbox is 96/100.

This assessment is based on 907,159 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.5% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.8% of ratings point to a risky experience

~ Based on 907,159 App Store ratings for Dropbox.

Is Dropbox Legit?

Dropbox: Cloud Storage Backup appears to be a legitimate app. AppsHunter Legitimacy Score for Dropbox is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Stolen information

I paid for additional storage and you are blocking my access to my data !!!
I Demand a refund

2GB?

It says I have 2GB in here…I don’t…upgrade for $11 a month!? Get out of here 😒

Would give 5 if support could get back to me.

Please can you help me get into the app and recover files, I love Dropbox but I have been unable to get back into it due to upgrading phones. I can no longer get on web services either and hate to have the subscriptions plan not be available.

Email

We can’t change email in setting

Hard to navigate

Hard to navigate

BEWARE - Frustrating for a Newbie!!!

Didn’t work to send photos via email and now I am trying to CANCEL and I can’t !
keeps asking me for a password (once I am in the account) and then telling me it’s Incorrect- I JUST WANT TO CANCEL !!!

Difficult to Use

I find it complicated when I thought it was simple.

Cancel sub

Impossible to cancel sub in the app. Ridiculous

Consent 101

BelieVe

Subscription

It’s not easy to cancel subscription

Hostage taking

Wanted to delete my account but software keeps pointing me to signing up or upgrading I’m presented with reasons for quitting but no final link to final delete. Because of this relentless ways of keeping me shackled I wouldn’t consider using it in future

Best plays to move and store files!

I have been using Dropbox for a while and it is always easy to use and very efficient. No matter what you are trying to store, send, or backup, Dropbox is the place to do it!

Awful

The most difficult and inane app that I have ever tried to work with. The UI is awful. Tried it for a week. Never again.

Home for selle

Great service and excellent service

Disappointed long time user

I’ve been using dropbox for about a decade now. I loved it simplicity and it’s ability to sync files across multiple devices and the ability to have off-line files and selective sync.

But in recent years, the goal to incorporate more and more features and business add-ons has made it incredibly cumbersome. I particularly detest the separate users that I had to make. And that they have their individual personal dropbox folders that I can’t access, despite being the admin. That strikes me as ridiculous.

Dropbox keeps adding more and more features that I didn’t want or need, and the simplicity of the original idea has somehow been lost.

I still like the original idea, but it’s not worth the cost to me anymore.
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Great to have

Reliable

Opening in excel broken

Still buggy all these years later.

Nice

Good job

Drop boxes options

Dropbox options are awesome. They’re just too expensive.

Refusing to let me in

Says an error uploading!!!