Keeps going off line
Wanted to be able to monitor my second home water activity to address broke pipes. For some reason keeps going offline. Reconnects, however I have to be at that home, which defeats the purpose of of monitoring broken pipes from my main home.
Great until….
Absolutely love this device, simple installation and app….. until a few weeks ago when push notifications for usage at first became random, and now completely stopped. Support only responds once a week and so far has not been able to help except asked to log out and back in. Maybe last app update messed stuff up? Right now the device is useless without the notification…. It still records usage perfectly, but I have to go into app and see what’s going on. Push notifications are essential. Even the new email notifications don’t work. Please fix this!!!
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Need to Fix Phantom Water Useage
Has the potential to be a great product but the Phantom water usage issue needs to be fixed if they want it to be a product that consumers can rely upon for leak detection. Thats the main reason I bought it and until now it hasn’t been reliable enough for that because it shows water usage that doesn’t exist even when shutting the water main.
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Pretty good
I just switch to Droplet after trying out a Kickstarter competitor.
The Droplet app is much nicer and generally works well. It connected to Home Assistant very easily!
Some areas for improvement:
- tagging is now broken in latest app version, please fix
- it’d be nice to send alerts to multiple phones as txt messages
The Droplet app is much nicer and generally works well. It connected to Home Assistant very easily!
Some areas for improvement:
- tagging is now broken in latest app version, please fix
- it’d be nice to send alerts to multiple phones as txt messages
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Useless & not working
Worked a few days then threw me out and doesn’t recognize my credentials. Also kind of useless because it’s not really learning anything or maybe it just takes a lot of time to learn. Will probably send it back and ask for my money.
Pretty Good, but needs revision
I have no real complaints about the device or the app. The only thing I suggest is they allow people to tag previous events. For instance, the device takes a few seconds to notify you that water is being used. However, in that time, the usage can stop and it’s too late to tag it in the app.
Response from developer
Hi Mahalia Fan, we'd love to get your feedback on the latest updates. You should be able to retroactively tag previous events, as well as browse back in history to view historical volume and flow. Hope you're enjoying the app! - Development Team
5 stars once you fix a tiny thing
Your app registers as a browser on iPhone, so every time I scan a QR code or click a link it opens in Droplet. This is true even after I confirm Chrome is my default browser app in iOS settings. Somehow your app is capturing all links and QR codes. Just ask ChatGPT how to fix this and do it in Xcode. It won’t be hard, then I’ll give you 5 stars here and on Amazon.
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Please let me change the notification sound!
This thing works great, but if it detects a leak or a running toilet in the middle of the night, I need it to wake me up! That little chirp isn’t cutting it.
Good App. Great insights
The fixture identification is beta so am looking forward to it being refined. I am doing my part to tag fixtures multiple times to help the app learn. So far the app is accurate and is providing a significant amount of knowledge on my water use. For a device that requires no pipe cutting, it’s fantastic.
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Droplet is Brilliant
It works so good! Since installing it in November’25 it has saved hundreds of gallons and lots of money. I just wished it worked with Amazon Alexa devices so it would send an audible notification.
Not Bad
Overall, not too bad. It’s tough if you have a whole home water softener that often pulls water, since it’s a small amount that the droplet sees quite often (which is a plus) and alerts on many times, even after training.
Response from developer
Thank you for providing your valuable feedback! We'd love to make sure you're still not experiencing this issue. It seems like you've been in contact with our support team. Please reach out again and check-in, as we want to make sure your system is fully functional, and that you're getting the most out of Droplet. - Development Team
Missed Leak because of mandatory app update (still forcing updates)
Title says it all, app forced a mandatory update and stopped sending push notifications. Froze a pipe and ran out 3,000 gallons while I was at work before the neighbor noticed and turned the water off for me. Water bill is probably going to be a good percentage of what I paid for the device in the first place.
0 peace of mind.
0 peace of mind.
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Great addition to Smart Home monitoring
Works flawlessly, if you have issues with it connecting then it is your wifi. I did test it with a 10 gallon usage and it was spot on. My monthly water usage bill been within few hundred gallons on a 8k monthly usage for the last 8 months.
BROKEN - Most Basic Functionality
Until they resolve the following issue, which they have admitted to being a known bug via email, my 1 star review will remain.
The current state of the app prevents the alerts from sending any notifications. Super basic stuff, and the core functionality of the app/product. Insane that it has not been fixed yet - completely worthless device without any sort of notification system in place for when you NEED to know if something is leaking/broken.
The current state of the app prevents the alerts from sending any notifications. Super basic stuff, and the core functionality of the app/product. Insane that it has not been fixed yet - completely worthless device without any sort of notification system in place for when you NEED to know if something is leaking/broken.
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Excellent app getting better
Since this app requires the device this is a dual review.
To start, installation of the flow sensor is amazingly simple.
1) Clamp it to a pipe, no tools required
2) Plug it in
3) connect to it with the app
4) Follow the app prompts to set it up
5) Let the app detect your installation and it will set the sensor up comp,Emely for you
That’s it, now the app itself
This app has a clean layout where you can swipe left or right to view previous days trends. You can scroll up and down to see usage in your house by water outlet. Room, device, you name it. This feature is in beta and uses AI to learn trends and locations
The app will notify you if your daily water usage goes over a certain gallon total used by day, that you set.
The app will notify you if it detects a leak. You can review amount used by hour and you can review live gpm. There have been several enhancements to the app since I put me meter in and I’m sure it will only get better
Great app, great device.
To start, installation of the flow sensor is amazingly simple.
1) Clamp it to a pipe, no tools required
2) Plug it in
3) connect to it with the app
4) Follow the app prompts to set it up
5) Let the app detect your installation and it will set the sensor up comp,Emely for you
That’s it, now the app itself
This app has a clean layout where you can swipe left or right to view previous days trends. You can scroll up and down to see usage in your house by water outlet. Room, device, you name it. This feature is in beta and uses AI to learn trends and locations
The app will notify you if your daily water usage goes over a certain gallon total used by day, that you set.
The app will notify you if it detects a leak. You can review amount used by hour and you can review live gpm. There have been several enhancements to the app since I put me meter in and I’m sure it will only get better
Great app, great device.
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Droplet App Has Amnesia
Mine just got delivered today. I was really excited to monitor my water. The app showed my Osage for about 15 minutes and now shows zero. I restated the app, etc but still forgot about the previous readings. I am not happy. I will be returning this.
Doesn't work!
Installed droplet today by following the app setup guide. The device connected to my wifi and shows up in the router's clients list. Water usage and current flow rate not showing up in the app. Home Assistant Mqtt integration shows all sensors as "Unavailable"
Response from developer
Thanks for providing your valuable feedback! Droplet uses standard WiFi network protocols to communicate over your local network. We routinely work with customers to resolve special network scenarios, such as router DHCP restrictions, that could interfere with getting up and running. Please reach out to our support team, if you haven't already, at help@hydrificwater.com and feel free to update your feedback here! - Development Team
Missed Leak because of mandatory app update
Title says it all, app forced a mandatory update and stopped sending push notifications. Froze a pipe and ran out 3,000 gallons while I was at work before the neighbor noticed and turned the water off for me. Water bill is probably going to be a good percentage of what I paid for the device in the first place.
0 peace of mind.
0 peace of mind.
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Requires app update to use app
They release an app update and then force you to update the app even though Apple's auto update mechanism hasn't had a chance to distribute the update, it had been one freaking day. And I am trying to find out why I have high usage, the old version worked enough to send me the notification. App developers need to stop doing this, it stinks like rotten fish.
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Response from developer
Thanks for providing your valuable feedback! We do sometimes need to force an update to the app as we roll out critical features. If you haven't yet, please reach out to our support team at help@hydrificwater.com, as we want to make sure your system is fully functional. If its fully functional, feel free to update your feedback here! - Development Team
Need some tweaking
I have been researching these devices and having worked with Ultrasonic flow measurement devices I am leaning this way. I downloaded the app to see what it can do. I can’t get past setting up my home. Once you setup an account you go to setup your home but it jumps me into setting up the device that I don’t have yet. I managed to setup 1 bathroom. You can’t go back and are stuck at this point unless you have the device. If there isn’t a way to fully setup your home then that’s a deal breaker for me. I’ll keep trying. I would love to see a demo. I don’t buy anything unless I see it in action or a simulation of it. Vague doesn’t work for me and this app isn’t either. If I get this resolved I’ll update this review.
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