Update ruined app
Response from developer
We’re sorry this update changed the framing workflow you relied on. We understand that filming with the phone sideways and using the full landscape composition—while keeping the vertical 9:16 output centered—was essential to your setup. DualShot is intended to create synchronized 16:9 landscape and 9:16 portrait files from one take, not to make the landscape view a narrow crop within a vertical-first capture. Your feedback is clear: the sideways, full-width landscape capture with a centered vertical frame needs to be restored. We’re sharing this with the product team as a priority regression report. In the meantime, please check that you are using the rear-camera capture mode on an iPhone with multiple rear cameras, as Dual Lens Mode is designed to preserve the widest available landscape view while maintaining the portrait composition. If the current behavior remains after restarting the app and device, please contact support with your iPhone model and app version so the team can reproduce it accurately. We apologize for the disruption and will provide an update through a future app release if this framing behavior is restored or adjusted.
Got Robbed
Response from developer
We’re sorry your experience has been this frustrating—especially after choosing the yearly plan. The app is intended to make two-format recording faster, not leave you with laggy footage. There is currently no free recording tier; subscription options and any trial availability are presented by Apple before confirmation. If the app did not perform as expected, you can request a refund directly through Apple at reportaproblem.apple.com. You can also cancel renewal anytime in Settings > Apple ID > Subscriptions. For the lag, please send our support team your iPhone model, iOS version, selected resolution/frame rate, and whether you were using Dual Lens or Single Lens mode. On older or heavily loaded devices, 4K/60 fps dual-format capture can be demanding; we will review this and help identify the best settings. We aim to respond within 1–2 business days. We take reports of poor recording performance seriously and would appreciate the opportunity to investigate the footage before you give up on the app.
Doesn’t work.
Response from developer
We’re sorry the rear-camera recording and distortion are not working as expected on your iPhone 17 Pro Max. DualShot is designed to create two separate videos from one recording: one portrait (9:16) and one landscape (16:9). There is no separate “split” option during recording—both files should be generated automatically after you stop recording and saved to your photo library. Please first update DualShot and iOS to their latest available versions, then fully close and reopen the app and try a short rear-camera recording again. Please also confirm that DualShot has permission to access the Camera and Photos in your iPhone Settings. Saving to the photo library requires an active Pro subscription and Photos permission. The rear camera not recording, or one view becoming distorted when using both cameras, is not expected behavior. Please contact our support team with your device model, iOS version, app version, and a screen recording or sample showing the issue if possible. We’ll investigate this with priority and aim to respond within 1 business day.
iPhone 16pro Only works with selfie camera
Response from developer
We’re sorry you’ve had this experience on your iPhone 16 Pro, especially after subscribing for the year. A black preview/recording from the rear camera is not expected, and we understand how disappointing that is. Please first close the app completely, restart your iPhone, then open DualShot again and try recording with the rear camera. Also check that the app has Camera permission enabled in your iPhone Settings. If the rear camera still records a black screen, please contact our support team with your iOS version and the video settings you selected (resolution and frame rate). This is a recording failure that needs investigation, and we’ll work with you to resolve it as quickly as possible.
Garbage
Response from developer
We’re sorry—footage that is smeared, warped, or unrecognizable is not acceptable. DualShot saves two separate videos (portrait and landscape) after recording; it does not create a combined multi-camera image during capture. However, the distortion in the main footage needs investigation. Please update the app and iOS, restart your device, and try a short test recording in Single Lens Mode at a lower resolution/frame rate. If the issue continues, please contact our support team with your device model, iOS version, app version, and whether it occurs in both Single Lens and Dual Lens Mode so we can escalate it promptly. For a refund, subscriptions and purchases are processed by Apple. Please submit a request at reportaproblem.apple.com. Apple reviews refund requests directly and will provide the status and timing.
