Pouca estabilização
Response from developer
Lamentamos que a estabilização e a compatibilidade não tenham atendido às suas expectativas. O DualShot Recorder foi desenvolvido para gravar simultaneamente em 9:16 e 16:9, mas não oferece suporte garantido a controles remotos Bluetooth para iniciar ou parar a câmera. Entendemos que esse recurso é importante para gravações mais práticas e levaremos seu comentário em consideração em futuras atualizações. Sobre a estabilização, ela pode variar conforme o modelo do iPhone, a lente usada e as condições de gravação. Para obter um resultado mais estável, recomendamos gravar com boa iluminação, segurar o aparelho com firmeza ou utilizar um tripé/gimbal compatível com o iPhone. Também vale testar uma taxa de quadros menor, como 24 ou 30 fps, caso esteja gravando em movimento. Agradecemos pelo feedback — ele é importante para priorizarmos melhorias na experiência de gravação.
App crashes, takes a LONG time to save video.
Response from developer
We’re very sorry for this experience. Losing footage after waiting a long time for processing is incredibly frustrating, and we understand how upsetting it is to find out hours later that the video was not saved and cannot be recovered. This should not be happening, and we appreciate you taking the time to report it. Please try the following for videos that do not appear in your Camera Roll: 1. Make sure your device has enough free storage available before recording and saving. 2. Check that the app has permission to access and save to your Photos library in your device settings. 3. After saving, wait for the export to fully complete and keep the app open until the process finishes. 4. If the video still does not appear in your photo library, check whether it remains inside “Your Videos.” 5. If a video is stuck there and cannot be saved, please contact support so we can investigate further. Regarding the crash and very long processing time, our team would like to look into this as quickly as possible. Please contact support with: - your device model - iOS version - app version - approximate video length - whether the issue happens every time or only on certain clips Once we receive those details, we can investigate the cause and guide you on the next steps. In the meantime, as a precaution, we recommend confirming a save has completed before closing the app after recording important footage. We understand that this does not restore the lost video, and we’re truly sorry for that. If you contact support with the details above, we’ll prioritize reviewing this issue.
Camera option sits on spinning and a gray screen after taking a picture
I have uninstalled reinstalled and reboot. My phone. iPhone 16 Pro Max, plenty of storage.
Response from developer
I’m sorry you’re dealing with this, especially after already submitting a troubleshooting ticket and trying a reinstall, reboot, and confirming you have enough storage. On an iPhone 16 Pro Max, the camera should not hang on a gray spinning screen after you tap the shutter. This sounds like an issue with the app getting stuck while processing or saving the photo. Since video can sometimes save, that detail is helpful and points to a photo-capture problem rather than a full camera failure. Please try these steps next: 1. Make sure iPhone camera access is enabled for the app in your device settings. 2. Make sure Photos access is also enabled for the app, since the image may be getting stuck at the save stage. 3. Close the app completely, reopen it, and test with a single photo before trying multiple shots. 4. If you use any iPhone settings that limit permissions or background activity, temporarily disable those and test again. 5. Try capturing a photo on a different network connection as a test, if the app requires syncing after capture. Because you’ve already completed the main basic troubleshooting, the next best step is for our team to review your existing ticket with device-specific diagnostics. Please reply to that ticket with: - your device model: iPhone 16 Pro Max - iOS version - app version - whether the issue happens every time or only intermittently - whether the photo ever appears in your photo library or only stays on the spinning gray screen - the approximate date/time of your most recent failed attempt If possible, please also include a screen recording of the gray spinning screen after pressing the shutter. That will help us narrow this down faster. Timeline-wise, once those details are added, our support team can continue investigating from the ticket you already opened. In the meantime, we understand this blocks normal use of the camera feature, and we’re sorry for the frustration.
PAGAR PRA TESTAR É FRAUDE
Response from developer
Sentimos muito pela sua experiência e entendemos a sua frustração. Você tem razão em querer testar antes de decidir pagar. Hoje, o app não oferece uma versão gratuita de teste, e reconhecemos que isso pode passar uma impressão negativa. Isso não é a experiência que queremos transmitir. Para ajudar de forma concreta: - se você instalou o app e ele não atendeu ao que esperava, recomendamos solicitar o reembolso diretamente pela loja em que a compra foi feita; - se você nos informar qual funcionalidade queria testar antes da compra, podemos explicar exatamente como ela funciona e dizer se atende ao seu caso de uso; - também vamos registrar seu comentário como sugestão de melhoria sobre uma versão de teste ou demonstração, porque esse tipo de acesso prévio é uma demanda legítima. Nosso objetivo é ser mais transparente, e seu feedback ajuda nisso. Se você quiser, responda informando o que esperava do app e em qual loja realizou a compra. Com isso, podemos orientar os próximos passos de forma mais objetiva.
Ridículo
Response from developer
Entendemos perfeitamente a sua frustração, e você tem razão em questionar isso. Pedimos desculpas pela experiência passada — sem uma forma clara de testar antes de comprar, a decisão realmente fica difícil. Nosso objetivo não é bloquear a avaliação do app, mas equilibrar os recursos gratuitos e Pro de um jeito mais justo. Ainda assim, reconhecemos que a experiência precisa ser mais transparente e prática. O que vamos fazer: - revisar esse ponto com prioridade junto à equipe de produto - avaliar uma forma melhor de teste antes da compra - trabalhar em melhorias de clareza sobre o que está disponível na versão gratuita e na Pro Prazo: - seu feedback já pode ser encaminhado agora para análise - essa revisão entra no próximo ciclo de avaliação da equipe Se quiser, você também pode nos contar qual formato de teste faria sentido para você. Esse tipo de feedback ajuda diretamente nas próximas melhorias. Obrigado por apontar isso com sinceridade.
Pay Pay Pay
Response from developer
We’re sorry for the frustration, and we understand why this feels disappointing. You should be able to understand what the app offers before deciding whether to pay, and your feedback makes it clear that this experience is not meeting that expectation right now. We’re reviewing how the paywall is presented and how much access users get before subscribing. Our team is already collecting this type of feedback, and we will include your report in that review cycle. This is something we aim to improve in upcoming updates. If you’re open to it, please check back over the next app updates, as we’re working on making the first-time experience clearer and more useful. Thank you for taking the time to point this out.
Total scam!!
Response from developer
We’re very sorry for the frustration this caused. If the app did not deliver the dual-camera control you expected on your iPhone 17, that is understandably disappointing. To clarify, not every dual-camera mode is available on every device/configuration, and independent control of both cameras may be limited depending on hardware and iOS support. That said, if the app indicated your device was supported and the feature did not work as described, we understand why this felt misleading. Please contact our support team with: - your exact iPhone model - iOS version - app version - a short screen recording showing what happens when you try to use Dual Video/Photo Once we receive that, we can verify whether this is a compatibility issue or a bug and give you a clear answer. If it is a bug, we will escalate it to our engineering team for review. Our usual first response time is within 1–2 business days. We appreciate you calling this out, and we’re sorry we did not meet your expectations.
Front cam issue
Response from developer
Bu yaşattığımız hayal kırıklığı için gerçekten üzgünüz. Ön kameranın yalnızca abonelikten sonra çalışmadığının anlaşılması kabul edilebilir bir deneyim değil. Bu sorumluluğu ciddiye alıyoruz. Lütfen uygulama sürümünüzü ve cihaz modelinizi bizimle paylaşın; ön kamera hatasını öncelikli olarak inceleyelim. Ayrıca abonelikten hemen sonra bu sorunla karşılaştıysanız, destek talebinizi gönderdiğinizde mümkün olan en kısa sürede geri dönüş yapacağız. Kısa vadede yapacağımız şey: - Ön kamera uyumluluğunu cihaz bazında kontrol etmek - Sorunun belirli modellerde mi yoksa genel olarak mı yaşandığını doğrulamak - Gerekirse bir düzeltmeyi sonraki güncellemede önceliklendirmek Şeffaflık konusunda da haklısınız. Ön kamera desteğiyle ilgili kısıtlar varsa bunun ödeme öncesinde daha açık belirtilmesi gerekiyor. Bu geri bildirimi ürün ekibimize ilettik ve bilgilendirmeyi iyileştirmek için çalışıyoruz. Bize cihaz modelinizi, işletim sistemi sürümünüzü ve uygulama sürümünü gönderirseniz, incelemeyi hızlandırabiliriz. Teşekkür ederiz; geri bildiriminiz sorunu çözmemize yardımcı oluyor.
Con
Response from developer
We’re sorry this was your experience. It should never feel unclear or pressured when trying to access your own footage. What you’re describing can happen when a video is recorded but does not save properly to the photo library and remains locked in “Your Videos.” We want to help you get this resolved. Please contact our support team with: - the device model - app version - when the recording was made - whether the video is still visible in “Your Videos” Once we have that, we can review the case and guide you through the fastest recovery options. If the footage is still showing as locked, support can confirm what happened and what steps are available next. We understand how frustrating this is, especially after taking the time to record something important. If you reach out, we’ll investigate this as a priority and follow up as quickly as possible.
Tried and need refund please.
I tried it and the video function has no stabilisation built in.
Secondly the landscape is super zoomed in, ie. A fraction of the portrait shot.
Please refund me since I have a 14 day cool off period and this app was bought today.
Response from developer
We’re sorry this was your first experience with the app, and we understand your frustration. You are entitled to request a refund if the purchase was made today and is within the 14-day cooling-off period. Because refunds are handled by the app store, please request it directly through your purchase account as soon as possible. Regarding the issues you mentioned: - Video stabilisation is not currently built into the video function. - The landscape view appearing much more zoomed in than portrait is not the experience we want for users, and we appreciate you flagging it. If you would still like to try the app before refunding, please contact our support team with your device model and OS version so we can review the landscape zoom issue more closely. If not, the fastest next step is to submit the refund request today through the store. Again, we’re sorry for the inconvenience and appreciate you bringing this to our attention.
Was a great idea, then stopped working
Response from developer
We’re very sorry about this — especially so soon after you purchased a yearly subscription. We understand how frustrating it is when an app you were enjoying suddenly hangs on the loading screen for over a week. This is not the experience we want for you, and we appreciate you flagging it. Our team is investigating loading issues like this as a priority. Please try the following: - Force close the app and reopen it - Restart your device - Check that your device OS and the app are both fully up to date - If the issue continues, uninstall and reinstall the app If it still hangs after that, please contact our support team so we can investigate your specific case directly. Include your device model, OS version, app version, and confirmation that the issue started shortly after purchasing the yearly subscription. That will help us speed things up. We know that doesn’t undo the inconvenience, and we’re sorry again. If you reach out to support, we aim to review cases like this within 1–2 business days and help get you back up and running as quickly as possible.
Needs work for sure….
If they fix both of those issues- I’d be a user.
Response from developer
Thanks for the honest feedback — you’re right to call these out. The screen sleeping/phone locking during recording is not the experience we want, and we understand how frustrating it is to lose a video because of that. We’re actively reviewing this behavior so recording can stay uninterrupted even when device auto-lock settings are enabled. On stabilization: if camera stabilization is not performing as expected, that’s also something we need to improve. We’re currently evaluating enhancements in this area as part of upcoming recording quality updates. What we’re doing next: - Screen sleep/auto-lock behavior is being investigated as a priority - Stabilization improvements are under review by the team - We expect to share progress in a future app update In the meantime, a temporary workaround for recording interruptions is to set your phone’s auto-lock/screen sleep to a longer duration before recording. We appreciate you being clear about what’s blocking you from using the app. Feedback like this helps us focus on the fixes that matter most, and we hope to earn another try once these issues are addressed.
Cropped images
Response from developer
Thank you for the detailed feedback, and I’m sorry for the frustration here. We understand exactly what you mean about 1080p feeling too cropped for back-camera vlogging, especially compared with 4K. We also hear your point about stabilization looking shaky enough that it still needs a gimbal or extra work in post. That is not the experience we want for you. Our team is already reviewing camera behavior across different resolutions, including framing differences at 1080p and stabilization performance. Improving both crop handling and video stability is part of the work we’re actively evaluating for a future update. For now, since you mentioned 4K gives you a better field of view, that will likely remain the best workaround until we can improve 1080p behavior. For stabilization, using additional support like a gimbal may still help in higher-motion shots while we continue optimization. We really appreciate you calling this out so clearly. Feedback like yours helps us prioritize the right fixes, and we expect to review these camera improvements in upcoming update planning. Thank you for sticking with the app and for sharing both what you like and what needs work.
I don’t know
Response from developer
Thank you for the honest feedback, and I’m sorry we didn’t give you enough to evaluate the app before asking you to commit. You’re absolutely right that for creators on TikTok and YouTube, being able to test the workflow first is important. A trial or a clearer sample experience would make it much easier to know whether the app fits your content style before subscribing. Your point about previewing how the horizontal video can be positioned higher or lower is also very helpful. That kind of flexibility matters, and we understand why not being able to confirm it in advance would stop you from signing up. We appreciate that you still see value in the concept, and we take your concerns seriously. We’re sharing this feedback with our product team, specifically around: - adding a trial or sample/demo experience - showing clearer examples before purchase - making layout positioning options easier to evaluate in advance We review feedback like this regularly, and your comments will be included in the next product review cycle. If a trial or preview option is added, it would be based on requests exactly like yours. Thank you again for being direct about what’s missing. We understand why you’re looking elsewhere for now, and we hope we’ll be able to offer a better way to try the app in the future.
Ruim
Response from developer
Sentimos muito pela sua experiência. Entendemos a frustração, principalmente quando o app parece gratuito e depois há cobrança. Queremos esclarecer e resolver isso da forma mais rápida possível: - O download do app pode ser gratuito, mas alguns recursos exigem assinatura ou pagamento. Pedimos desculpas se isso não ficou claro. - Se houve cobrança inesperada, por favor verifique na loja onde a compra foi feita se existe uma assinatura ativa. - Se você acredita que foi cobrado por engano, entre em contato com o suporte da loja de pagamentos para solicitar a análise do reembolso. - Se preferir, fale também com nosso suporte informando o e-mail da compra e a data da cobrança para que possamos verificar o caso com mais precisão. Se você nos enviar esses dados, conseguimos analisar sua situação e orientar os próximos passos o quanto antes. Obrigado por relatar isso — seu feedback é importante para melhorarmos a transparência sobre preços e assinatura.
Screw paying upfront
Response from developer
We’re sorry for the frustration here, and your feedback is fair. Hitting a paywall before you’ve had a real chance to evaluate the app can feel like a bad experience, especially when you’re trying to decide whether it’s worth a weekly or yearly plan. We understand why that led to an uninstall. Your point about a 7-day trial is clear, and we’re taking it seriously. Feedback like this is shared directly with our product team as part of ongoing reviews of onboarding, pricing, and trial options. We know users need a chance to understand the value of the app before making a commitment. What we can do from here: - We’ve logged your feedback about upfront payment and the need for a 7-day trial - Our team reviews this type of pricing feedback regularly during upcoming product planning cycles - If trial or onboarding changes are introduced, they will be reflected in a future app update If you’re open to it, we’d appreciate another look after future updates. Either way, thank you for being direct about the experience — this is exactly the kind of feedback that helps us improve.
It shots off after a minute of recording
This app is not worth the $20 yearly subscription, does not have a lot of options and camera turns off around a minute and half of recording time. No Bueno!!!
Response from developer
We’re sorry for the frustration here, and we understand why this felt disappointing, especially with a paid yearly subscription. What you described is not the experience we want anyone to have. The camera should not stop recording after around a minute, and we take this kind of issue seriously. Please try this so we can narrow down the cause: - Restart the app and test a new recording. - Restart your phone and try again. - Make sure your device has enough free storage available. - Check that camera and microphone permissions are fully enabled for the app. - If possible, test on a stable device state with no other heavy apps running in the background. If the recording is still stopping around the same time, please contact support with: - your device model - OS version - app version - whether the issue happens every time or only in certain recording modes Once we receive those details, we can investigate more directly and help with next steps. If this is a bug affecting your device/model, we want to identify it as quickly as possible. We also hear your feedback about the value of the subscription and the limited options. That feedback is important, and we’re sharing it with the product team for review. If you reach out with the device details, our team can follow up as soon as possible and help you determine whether this can be fixed right away or whether a refund review is appropriate.
Pago, não da pra testar
Response from developer
Lamentamos pela frustração e entendemos o seu ponto. Se o app não permite testar minimamente antes de pagar, isso realmente passa uma impressão ruim — e agradecemos por relatar isso com tanta clareza. Queremos ajudar de forma objetiva: 1. Se a compra foi feita recentemente, verifique a opção de reembolso pela loja onde o app foi adquirido. 2. Se o app não está conseguindo gerar nem um vídeo curto, por favor entre em contato com o suporte informando: - modelo do aparelho - versão do sistema - e-mail da compra - o que acontece ao tentar gerar o vídeo 3. Assim que recebermos esses dados, conseguimos analisar o caso e retornar com uma orientação mais precisa. Seu comentário também será encaminhado para a equipe responsável para revisar a experiência inicial do app, especialmente a falta de teste antes da assinatura. Esse tipo de feedback é importante e será avaliado nas próximas atualizações. Pedimos desculpas pela experiência e agradecemos por apontar isso.
Why in the world would I buy something before I’ve even tried it
Response from developer
We completely understand your concern, and honestly, this feedback makes a lot of sense. Paying before you’ve had a fair chance to evaluate an app can feel frustrating, especially with auto-renewing subscriptions, and we’re sorry this created a negative first impression. Our goal is never to make anyone feel pressured into a purchase or caught by a renewal they did not expect. Subscription terms are meant to be shown clearly before purchase, but we understand that this does not solve the bigger issue you raised: having enough time to decide whether the app is truly worth it. Your suggestion of a real 1–2 week trial period is reasonable, and we are sharing this directly with our product team for review. We are currently evaluating how we can make the onboarding and subscription experience more transparent and user-friendly, including trial options and clearer renewal communication. This feedback will be included in that review cycle. In the meantime, if you were charged unexpectedly and would like help reviewing your subscription status or next steps, please contact our support team through the app store account you used for purchase. If you have already canceled, the subscription should stop renewing at the end of the current billing period. Thank you for taking the time to explain this so clearly. Feedback like yours is important, and we appreciate you speaking up about something that affects trust as much as value.
Need to try it.
Response from developer
Thank you for your honest feedback, and I completely understand your concern. If you create content every day, it makes sense that you would want to test the app before committing to a subscription. At the moment, I’m sorry that the current experience did not make that clear or give you the trial opportunity you were looking for. Your request is very reasonable, and asking for even one short test video before paying is helpful feedback for our team. What I can do is share this directly with the product team as a request for a free test option, such as one 10-second export, since that would make it much easier to evaluate the app before subscribing. We review this type of feedback regularly, and your comment can help shape future updates. If you would like, please check back in upcoming app updates, as trial and access options may improve over time. We truly appreciate your interest in using the app for both YouTube and TikTok content, and we’re sorry we did not meet your expectations yet.