App crashes, takes a LONG time to save video.
Response from developer
Weâre very sorry for this. Losing footage after waiting a long time for processing is incredibly frustrating, and we understand how upsetting it is to find out hours later that the video never saved to your Camera Roll. This is not the experience we want you to have, and we appreciate you taking the time to report it. Please try these steps for the issue where a video does not appear in the photo library: 1. Make sure your device has enough free storage available before recording and saving. 2. Confirm that the app has permission to access and save to your Photos/Camera Roll. 3. After saving, open your photo library and check both recent items and the videos folder. 4. If the video is still not there, restart the app and your device, then try saving a short test video first. If youâre seeing very long processing times or crashes, please also make sure the app is updated to the latest version. Weâre actively reviewing reports like this, and our team is treating reliability and save performance as a priority. If you contact support, please include your device model, iOS version, app version, and approximately when the failed save happened. With that information, we can investigate more closely and help determine what went wrong. We know this does not bring back the lost footage, and weâre sorry for that. But we do want to help prevent it from happening again, and weâre working on improvements in this area.
Camera option sits on spinning and a gray screen after taking a picture
I have uninstalled reinstalled and reboot. My phone. iPhone 16 Pro Max, plenty of storage.
Response from developer
Iâm sorry youâre dealing with this, especially after already submitting a troubleshooting ticket and trying a reinstall, reboot, and confirming you have enough storage. On an iPhone 16 Pro Max, the camera should not hang on a gray spinning screen after you tap the shutter. This sounds like an issue with the app getting stuck while processing or saving the photo. Since video can sometimes save, that detail is helpful and points to a photo-capture problem rather than a full camera failure. Please try these steps next: 1. Make sure iPhone camera access is enabled for the app in your device settings. 2. Make sure Photos access is also enabled for the app, since the image may be getting stuck at the save stage. 3. Close the app completely, reopen it, and test with a single photo before trying multiple shots. 4. If you use any iPhone settings that limit permissions or background activity, temporarily disable those and test again. 5. Try capturing a photo on a different network connection as a test, if the app requires syncing after capture. Because youâve already completed the main basic troubleshooting, the next best step is for our team to review your existing ticket with device-specific diagnostics. Please reply to that ticket with: - your device model: iPhone 16 Pro Max - iOS version - app version - whether the issue happens every time or only intermittently - whether the photo ever appears in your photo library or only stays on the spinning gray screen - the approximate date/time of your most recent failed attempt If possible, please also include a screen recording of the gray spinning screen after pressing the shutter. That will help us narrow this down faster. Timeline-wise, once those details are added, our support team can continue investigating from the ticket you already opened. In the meantime, we understand this blocks normal use of the camera feature, and weâre sorry for the frustration.
PAGAR PRA TESTAR Ă FRAUDE
Response from developer
Entendemos a sua frustração, e vocĂȘ tem razĂŁo em querer testar antes de decidir pagar. Pedimos desculpas pela mĂĄ impressĂŁo. Hoje o app nĂŁo oferece uma versĂŁo de teste gratuita, e sabemos que isso pode gerar desconfiança. Isso nĂŁo Ă© a experiĂȘncia que queremos passar. Seu comentĂĄrio Ă© importante e jĂĄ foi encaminhado Ă equipe de produto para reavaliarmos esse modelo. Enquanto isso, hĂĄ dois caminhos objetivos: 1. Se vocĂȘ jĂĄ fez a compra e o app nĂŁo atendeu Ă s suas expectativas, solicite o reembolso diretamente pela loja em que a compra foi realizada. 2. Se ainda nĂŁo comprou, recomendamos aguardar atĂ© publicarmos melhorias nessa polĂtica de acesso e uma forma mais transparente de avaliação. Nosso time estĂĄ revisando esse ponto com prioridade, e a proposta Ă© definir uma atualização sobre isso nas prĂłximas semanas. Se quiser, tambĂ©m podemos analisar seu caso e explicar exatamente o que estĂĄ incluĂdo antes da compra, para que vocĂȘ decida com mais segurança. Agradecemos pelo feedback direto â ele nos ajuda a corrigir o que hoje claramente estĂĄ causando uma experiĂȘncia ruim.
RidĂculo
Response from developer
Entendemos perfeitamente a sua frustração, e vocĂȘ tem razĂŁo em questionar isso. Pedimos desculpas pela experiĂȘncia passada â sem uma forma clara de testar antes de comprar, a decisĂŁo realmente fica difĂcil. Nosso objetivo nĂŁo Ă© bloquear a avaliação do app, mas equilibrar os recursos gratuitos e Pro de um jeito mais justo. Ainda assim, reconhecemos que a experiĂȘncia precisa ser mais transparente e prĂĄtica. O que vamos fazer: - revisar esse ponto com prioridade junto Ă equipe de produto - avaliar uma forma melhor de teste antes da compra - trabalhar em melhorias de clareza sobre o que estĂĄ disponĂvel na versĂŁo gratuita e na Pro Prazo: - seu feedback jĂĄ pode ser encaminhado agora para anĂĄlise - essa revisĂŁo entra no prĂłximo ciclo de avaliação da equipe Se quiser, vocĂȘ tambĂ©m pode nos contar qual formato de teste faria sentido para vocĂȘ. Esse tipo de feedback ajuda diretamente nas prĂłximas melhorias. Obrigado por apontar isso com sinceridade.
Pay Pay Pay
Response from developer
Weâre sorry this was your first experience, and we understand how frustrating that feels. You should be able to understand what the app offers before deciding to pay, so your feedback is valid and helpful. Weâre sharing this with our product team to review the current access flow and make it clearer what is free and what requires a subscription. In the short term, please check the appâs store listing and subscription details page, where the available features and billing terms should be shown before purchase. If something was unclear or looked misleading, weâd really appreciate it if you contact support through the app store page so we can review your case directly. Weâre also evaluating improvements to the onboarding and trial experience in an upcoming update. Thank you for pointing this out.
Total scam!!
Response from developer
Weâre very sorry for the frustration this caused. If the app did not deliver the dual-camera control you expected on your iPhone 17, that is understandably disappointing. To clarify, not every dual-camera mode is available on every device/configuration, and independent control of both cameras may be limited depending on hardware and iOS support. That said, if the app indicated your device was supported and the feature did not work as described, we understand why this felt misleading. Please contact our support team with: - your exact iPhone model - iOS version - app version - a short screen recording showing what happens when you try to use Dual Video/Photo Once we receive that, we can verify whether this is a compatibility issue or a bug and give you a clear answer. If it is a bug, we will escalate it to our engineering team for review. Our usual first response time is within 1â2 business days. We appreciate you calling this out, and weâre sorry we did not meet your expectations.
Front cam issue
Response from developer
Bu yaĆattıÄımız hayal kırıklıÄı için gerçekten ĂŒzgĂŒnĂŒz. Ăn kameranın yalnızca abonelikten sonra çalıĆmadıÄının anlaĆılması kabul edilebilir bir deneyim deÄil. Bu sorumluluÄu ciddiye alıyoruz. LĂŒtfen uygulama sĂŒrĂŒmĂŒnĂŒzĂŒ ve cihaz modelinizi bizimle paylaĆın; ön kamera hatasını öncelikli olarak inceleyelim. Ayrıca abonelikten hemen sonra bu sorunla karĆılaĆtıysanız, destek talebinizi gönderdiÄinizde mĂŒmkĂŒn olan en kısa sĂŒrede geri dönĂŒĆ yapacaÄız. Kısa vadede yapacaÄımız Ćey: - Ăn kamera uyumluluÄunu cihaz bazında kontrol etmek - Sorunun belirli modellerde mi yoksa genel olarak mı yaĆandıÄını doÄrulamak - Gerekirse bir dĂŒzeltmeyi sonraki gĂŒncellemede önceliklendirmek Ćeffaflık konusunda da haklısınız. Ăn kamera desteÄiyle ilgili kısıtlar varsa bunun ödeme öncesinde daha açık belirtilmesi gerekiyor. Bu geri bildirimi ĂŒrĂŒn ekibimize ilettik ve bilgilendirmeyi iyileĆtirmek için çalıĆıyoruz. Bize cihaz modelinizi, iĆletim sistemi sĂŒrĂŒmĂŒnĂŒzĂŒ ve uygulama sĂŒrĂŒmĂŒnĂŒ gönderirseniz, incelemeyi hızlandırabiliriz. TeĆekkĂŒr ederiz; geri bildiriminiz sorunu çözmemize yardımcı oluyor.
Con
Response from developer
Weâre sorry for the frustration this caused. That is not the experience we want anyone to have. The app should not âblackmailâ anyone into losing access to footage. In some cases, videos can remain locked in âYour Videosâ or may not appear in the photo library as expected, and we understand how upsetting that feels after recording something important. Please contact our support team so we can help resolve this directly. If your video is stuck locked or not saving properly, include: - the device model - iOS/Android version - app version - whether the video appears in âYour Videosâ - whether it reaches the photo library - the approximate date and time the recording was made Once we receive those details, we can investigate and guide you through the correct fix. Our team will review this as quickly as possible and respond with next steps within 1â2 business days. We appreciate you raising this, and weâd like the chance to make it right.
Tried and need refund please.
I tried it and the video function has no stabilisation built in.
Secondly the landscape is super zoomed in, ie. A fraction of the portrait shot.
Please refund me since I have a 14 day cool off period and this app was bought today.
Response from developer
Weâre sorry for the frustration, and we understand your request. From what youâve described, the app does not meet your needs, especially regarding video stabilisation and the landscape zoom issue. Thank you for trying it and for explaining the problems clearly. Regarding the refund: we are not able to process App Store refunds directly on our side, but since the purchase was made today, the best next step is to request it through Appleâs official refund process: reportaproblem.apple.com Sign in with the Apple ID used for the purchase, select the app, and choose the option to request a refund. Apple normally reviews these requests within a few days. If you would like, we can also help investigate the landscape zoom behaviour in parallel. If you send us your device model and iOS version, we can review that with our team. Weâre sorry again for the inconvenience, and we appreciate you giving the app a try.
Was a great idea, then stopped working
Response from developer
Weâre very sorry about this â especially so soon after you purchased a yearly subscription. We understand how frustrating it is when an app you were enjoying suddenly hangs on the loading screen for over a week. This is not the experience we want for you, and we appreciate you flagging it. Our team is investigating loading issues like this as a priority. Please try the following: - Force close the app and reopen it - Restart your device - Check that your device OS and the app are both fully up to date - If the issue continues, uninstall and reinstall the app If it still hangs after that, please contact our support team so we can investigate your specific case directly. Include your device model, OS version, app version, and confirmation that the issue started shortly after purchasing the yearly subscription. That will help us speed things up. We know that doesnât undo the inconvenience, and weâre sorry again. If you reach out to support, we aim to review cases like this within 1â2 business days and help get you back up and running as quickly as possible.
Needs work for sureâŠ.
If they fix both of those issues- Iâd be a user.
Response from developer
Thanks for the honest feedback â youâre right to call these out. The screen sleeping/phone locking during recording is not the experience we want, and we understand how frustrating it is to lose a video because of that. Weâre actively reviewing this behavior so recording can stay uninterrupted even when device auto-lock settings are enabled. On stabilization: if camera stabilization is not performing as expected, thatâs also something we need to improve. Weâre currently evaluating enhancements in this area as part of upcoming recording quality updates. What weâre doing next: - Screen sleep/auto-lock behavior is being investigated as a priority - Stabilization improvements are under review by the team - We expect to share progress in a future app update In the meantime, a temporary workaround for recording interruptions is to set your phoneâs auto-lock/screen sleep to a longer duration before recording. We appreciate you being clear about whatâs blocking you from using the app. Feedback like this helps us focus on the fixes that matter most, and we hope to earn another try once these issues are addressed.
Cropped images
Response from developer
Thanks so much for the detailed feedback, and weâre sorry for the frustration here. We understand exactly what you mean: at 1080p the back camera can feel too cropped for vlogging, and if stabilization is also shaky, that makes it much harder to get usable footage. We appreciate you pointing out that 4K gives a better field of view, because that helps us narrow down the issue. This is something our team should review, especially around: - the tighter crop at 1080p - stabilization performance compared with 4K - overall usability for handheld back-camera vlogging For now, if you need the wider framing, using 4K is the best workaround based on what you described. For stabilization, we understand that needing a gimbal or post-editing is not the experience you should have to rely on. Weâve shared this as a product issue with the team for investigation. Weâre currently reviewing camera behavior and optimization in upcoming updates, and feedback like yours is part of that process. While we do not want to promise a fix before testing is complete, this is the kind of improvement we aim to address in a future update cycle. If youâre open to it, please send us your device model and OS version through support. That will help us check whether the crop and stabilization are affecting certain devices more strongly, and it can help us prioritize a fix faster. Thank you again for supporting the app and for calling this out so clearly. We really do appreciate it, and we hope to improve this experience soon.
I donât know
Response from developer
Thank you for the honest feedback, and Iâm sorry weâve left you unsure about whether the app would fit your TikTok and YouTube workflow. Youâre absolutely right that being able to try the app first, or at least see a real sample of how it works, would make the decision much easier. We also understand your point about wanting to check whether a horizontal video can be positioned higher or lower before committing. Thatâs a very practical need, and we appreciate you calling it out so clearly. At the moment, we hear two important requests in your review: - a trial or preview option before subscribing - clearer examples of layout flexibility, especially for horizontal video placement Weâre sharing this feedback with our product team for review. Improving the evaluation experience is something we know matters, especially for creators who need to be confident the app will work for their content setup before signing up. In the meantime, if youâd still be open to it, our support team can help answer specific pre-purchase questions about what the app can and cannot do, including whether the horizontal video position can be adjusted for your use case. If you contact us, we can follow up directly and give you a clearer answer rather than leaving you to guess. Thank you again for recognizing the concept, even though the lack of a trial was a blocker. Feedback like yours helps us understand what we need to improve next, and weâll make sure your request is logged with the team today.
Ruim
Response from developer
Sentimos muito pela sua experiĂȘncia. Entendemos a frustração, principalmente quando o app parece gratuito e depois hĂĄ cobrança. Queremos esclarecer e resolver isso da forma mais rĂĄpida possĂvel: - O download do app pode ser gratuito, mas alguns recursos exigem assinatura ou pagamento. Pedimos desculpas se isso nĂŁo ficou claro. - Se houve cobrança inesperada, por favor verifique na loja onde a compra foi feita se existe uma assinatura ativa. - Se vocĂȘ acredita que foi cobrado por engano, entre em contato com o suporte da loja de pagamentos para solicitar a anĂĄlise do reembolso. - Se preferir, fale tambĂ©m com nosso suporte informando o e-mail da compra e a data da cobrança para que possamos verificar o caso com mais precisĂŁo. Se vocĂȘ nos enviar esses dados, conseguimos analisar sua situação e orientar os prĂłximos passos o quanto antes. Obrigado por relatar isso â seu feedback Ă© importante para melhorarmos a transparĂȘncia sobre preços e assinatura.
Screw paying upfront
Response from developer
Weâre sorry for the frustration here, and your feedback is fair. Hitting a paywall before youâve had a real chance to evaluate the app can feel like a bad experience, especially when youâre trying to decide whether itâs worth a weekly or yearly plan. We understand why that led to an uninstall. Your point about a 7-day trial is clear, and weâre taking it seriously. Feedback like this is shared directly with our product team as part of ongoing reviews of onboarding, pricing, and trial options. We know users need a chance to understand the value of the app before making a commitment. What we can do from here: - Weâve logged your feedback about upfront payment and the need for a 7-day trial - Our team reviews this type of pricing feedback regularly during upcoming product planning cycles - If trial or onboarding changes are introduced, they will be reflected in a future app update If youâre open to it, weâd appreciate another look after future updates. Either way, thank you for being direct about the experience â this is exactly the kind of feedback that helps us improve.
It shots off after a minute of recording
This app is not worth the $20 yearly subscription, does not have a lot of options and camera turns off around a minute and half of recording time. No Bueno!!!
Response from developer
Weâre sorry for the frustration here, and we understand why this felt disappointing, especially with a paid yearly subscription. What you described is not the experience we want anyone to have. The camera should not stop recording after around a minute, and we take this kind of issue seriously. Please try this so we can narrow down the cause: - Restart the app and test a new recording. - Restart your phone and try again. - Make sure your device has enough free storage available. - Check that camera and microphone permissions are fully enabled for the app. - If possible, test on a stable device state with no other heavy apps running in the background. If the recording is still stopping around the same time, please contact support with: - your device model - OS version - app version - whether the issue happens every time or only in certain recording modes Once we receive those details, we can investigate more directly and help with next steps. If this is a bug affecting your device/model, we want to identify it as quickly as possible. We also hear your feedback about the value of the subscription and the limited options. That feedback is important, and weâre sharing it with the product team for review. If you reach out with the device details, our team can follow up as soon as possible and help you determine whether this can be fixed right away or whether a refund review is appropriate.
Pago, nĂŁo da pra testar
Response from developer
Sentimos pela frustração â entendemos totalmente seu ponto. Pagar sem conseguir testar antes nĂŁo passa confiança, e essa nĂŁo Ă© a experiĂȘncia que queremos oferecer. O app exige assinatura para liberar a geração/exportação de vĂdeos, mas ele deve funcionar corretamente apĂłs a ativação. Se ele ânĂŁo faz nem um vĂdeoâ, queremos corrigir isso o quanto antes. Para verificarmos e te ajudar de forma objetiva, por favor faça este teste: 1. Confirme se a assinatura foi ativada na mesma conta da loja usada na compra. 2. Feche e abra o app novamente apĂłs a confirmação do pagamento. 3. Se continuar sem gerar vĂdeo, envie uma mensagem pelo suporte do app ou pela pĂĄgina da loja informando: - modelo do aparelho - versĂŁo do sistema - e-mail da compra - se aparece alguma mensagem de erro Com esses dados, nossa equipe consegue analisar o caso e retornar com orientação concreta. Normalmente fazemos a primeira anĂĄlise em atĂ© 24â48 horas Ășteis. Se a compra foi feita e o recurso pago nĂŁo funcionou, tambĂ©m podemos te orientar sobre o processo adequado de suporte e reembolso, se necessĂĄrio. Obrigado por apontar isso â seu comentĂĄrio Ă© importante e vamos usĂĄ-lo para melhorar a clareza sobre cobrança e teste do app.
Why in the world would I buy something before Iâve even tried it
Response from developer
We completely understand your concern, and honestly, this feedback makes a lot of sense. Paying before youâve had a fair chance to evaluate an app can feel frustrating, especially with auto-renewing subscriptions, and weâre sorry this created a negative first impression. Our goal is never to make anyone feel pressured into a purchase or caught by a renewal they did not expect. Subscription terms are meant to be shown clearly before purchase, but we understand that this does not solve the bigger issue you raised: having enough time to decide whether the app is truly worth it. Your suggestion of a real 1â2 week trial period is reasonable, and we are sharing this directly with our product team for review. We are currently evaluating how we can make the onboarding and subscription experience more transparent and user-friendly, including trial options and clearer renewal communication. This feedback will be included in that review cycle. In the meantime, if you were charged unexpectedly and would like help reviewing your subscription status or next steps, please contact our support team through the app store account you used for purchase. If you have already canceled, the subscription should stop renewing at the end of the current billing period. Thank you for taking the time to explain this so clearly. Feedback like yours is important, and we appreciate you speaking up about something that affects trust as much as value.
Need to try it.
Response from developer
Thank you for your honest feedback, and I completely understand your concern. If you create content every day, it makes sense that you would want to test the app before committing to a subscription. At the moment, Iâm sorry that the current experience did not make that clear or give you the trial opportunity you were looking for. Your request is very reasonable, and asking for even one short test video before paying is helpful feedback for our team. What I can do is share this directly with the product team as a request for a free test option, such as one 10-second export, since that would make it much easier to evaluate the app before subscribing. We review this type of feedback regularly, and your comment can help shape future updates. If you would like, please check back in upcoming app updates, as trial and access options may improve over time. We truly appreciate your interest in using the app for both YouTube and TikTok content, and weâre sorry we did not meet your expectations yet.
No me gusta
Response from developer
Lamentamos mucho esta experiencia y entendemos perfectamente tu molestia. Tener al menos una prueba antes de decidir una compra es una expectativa razonable. Gracias por señalarlo. Vamos a trasladar este comentario al equipo de producto para que revise la posibilidad de ofrecer una opción de prueba o una forma mås clara de evaluar la app antes de comprar. Este tipo de revisión suele evaluarse en próximas actualizaciones. Si ya realizaste la compra y la app no cumple con lo que esperabas, también te recomendamos revisar las opciones de reembolso disponibles desde la tienda donde la adquiriste. Agradecemos sinceramente tu opinión. Nos ayuda a mejorar y a tomar decisiones mås centradas en los usuarios.