Doctors!
I’m throughly impressed with both Drs. Mattson and Wiese. Both are great communicators and listeners. Will readily recommend them to friends and family
Refills
I’ve been waiting over a week for my medication refill to be submitted. I’ve place the request twice and have not heard back. I’ve been out of my medication for over a week. Is this health care????? Not in my book.
Best care provider even with the name change or merger.
I have been with this establishment with all, the named, changes and doctor’s rotation. The customer service and care is impeccable. And as long as that continues, I will continue to come and receive my care.
Patient Care Is NOT Their Thing
Recently switched to Duly after bad experiences with another clinic that canceled the last of a series of vaccines appt due to no tech in the office - needed an MA to give a shot and over-billing me that a grievance with my insurer took care of. Now Duly has failed too. Delay in patient treatment is a huge mistake…one that they can be sued for. That’s what I have experienced with them. Won’t be staying with them.
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My opinion
I’m am so blessed to be a patient at dully they meet all my needs and have the best Dr. they never disappoint!
Thank you Duly for all you do!
Thank you Duly for all you do!
Exceptional
Very easy to access all test results, send messages, etc.
Dr. Koliopolos is great!
Dr. K is a great general practitioner who tells you some hard things for your benefit. They’re great! Been going there for years. Just listen to your Doctor!
App only works while at home on WiFi
Horrible
Threatening texts
The number of threatening texts, etc. that I receive regarding one doctor visit is ridiculous. Fines, penalties etc.
enough!!
enough!!
Slow pharmacy
I receive infusions. I have been sitting here for 1 hour waiting for my medication. It is ridiculous!!! I then have to sit and get my medication. If you don’t feel good it is horrible of you to make us sit and wait. Very poor customer consideration!! You should really be ashamed of your pharmacist!
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Easy
Easy to navigate for me and my children and communicate with my providers and get the post visit info I need quickly. It’s great.
Great care
The Doctors at Duly are the best, Dr. Bhagwaker and Dr. Doyle are amazing, They really take the time to listen. I’m in Great hands. Thank you.
Phone Scheduling process is very inefficient, with long wait times.....
Duly leadership needs to re-engineer its telephone scheduling processes, and improve the ability utilize the Duly app to allow online appointment scheduling for radiology and cardiology procedures.....
Great app
Really helpful and if you need medical records they are right there in your hand for any 911 emergency!!! Staff gets back with you in messages and gives you updates when you need to make appointments for your annual visits. Really love this app
Review
I had conference with Jodi Limacher for kidney friendly diet. She was very informative and understanding. Has given me some guidelines to work on until our next meeting. I’m sure I’ll get better following program once I get better at putting it to practice.
Dr Umang Patel is the best
Dr Umang Patel the best dr. He is very caring and polite. He never makes you worry about anything, always courages you about your health issue. Highly recommended.
Same questions over and over
I get asked repeatedly the same set of questions regarding insurance coverage. It is extremely tiresome!
Duly Health and Card
I have had an amazing experience with Dr. Franklin over the past 12+ years.
He tee ales time to listen and provides support.
I owe it to my wife for finding me a health care professional that I would like.
He tee ales time to listen and provides support.
I owe it to my wife for finding me a health care professional that I would like.
Unexpected billing and unnecessary call to doctors office
Just called to tell to discuss and nothing new was discussed nor provided. Discussion was less than a min and was charged. Went for a physical and got unnecessary bill even dr was told this is physical.
New System
The new system Duly has in place is horrible. Every call leads to Duly. The number I used to call to get to my Doctors office leads me to Duly. I have a question that Duly CAN’T answer and there is no way for me to get to a person that can answer my question. It used to be so quick, easy and effective - now, round and round with no resolution and leaves me so frustrated. Is that Duly’s goal?
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