Very bad
If i know the app is so bad i won’t NOT buy the converter and the battery
Very inaccurate and annoying app
They need serious attention and update the software
Become a bad name on internet about it
Very inaccurate and annoying app
They need serious attention and update the software
Become a bad name on internet about it
App design
This update is exactly what was needed for a better ux experience. More often trying to convince ppl to get the Duracell system and showing them the app puts them off, especially when compared to Teslas for example , so this is good and a small step in the right direction. We want more of this UX enhancements for a much better user experience and visuals..
Although I pretty certain the data is not accurate on the app
Although I pretty certain the data is not accurate on the app
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Awful App Experience tarnishes the whole system
Probably one of the worst apps I’ve ever used. Firstly it presents you with a login screen with the username and password already filled in. Why have this? It’s not for security, it just means an extra click anytime you want to use the app. The data refreshing every 5 minutes or so is hopeless. But the worst offender is the EV page. I’ve just spent 10 minutes trying to get my car to charge of the excess solar and I still can’t get it to work. I’m a professional software developer: if can’t get this to work reliably, no one has a chance. This should be the no 1 easiest thing to do in the app. Terrible. Given a second chance, I’d avoid the whole Duracell Energy system.
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Poor customer facing app
This app does not display current data (no pun intended). For instance logging in today at 10am, it displays data from 8am. The Dura-I app on the other hand is bang up to date, why the 2 hour disparity? Systems/apps such as this are only truly useful if they present meaningful data in real time. Add in the perverse situation where it seems to forget my tariff and not charge from the grid and it doesn’t really make for a good user experience. Hopefully these issues are sorted soon in a future update.
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Not readable
The most frequent use of the app is to check how much charge is in the battery the text size is far too small to be able to read it. The old puredrive app was much more readable. this is not progress please update the app so that customers without 20 20 vision can read the numbers
Peter
text showing battery level is far too small the old puredrive app worked well with no trouble for years why do software writers have to keep breaking things that work.
Interfering app.
What on earth gives you the right to interfere with the Charging schedule of MY batteries. Once again, last night, they did not charge due to your app interfering and switching off the charger, thus costing me money. I even tried to switch to power-cut mode but to no avail. Your app should be for information only, not control!
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Really disappointing app
I’ve been using the Duracell battery app and associated dura inverter app for over a year.
It’s plagued with problems like ‘battery offline’ messages or dis/charge being set on the battery app only to find it’s not actually been actioned the next day, leading to having to use more expensive energy as I’m on a time of use tariff.
Plus why does the app have you log in every single time? Can you not set it to stay logged in for say 48 hours / 7days etc?
I’m really disappointed that a global brand like Duracell or their UK service provider will don’t have these issues sorted as yet over a year on.
The battery and inverter themselves appear to work just fine but the apps really let it down and make the process hard work when it should be slick.
As a result, I’d actively recommend people do not take Duracell.
It’s plagued with problems like ‘battery offline’ messages or dis/charge being set on the battery app only to find it’s not actually been actioned the next day, leading to having to use more expensive energy as I’m on a time of use tariff.
Plus why does the app have you log in every single time? Can you not set it to stay logged in for say 48 hours / 7days etc?
I’m really disappointed that a global brand like Duracell or their UK service provider will don’t have these issues sorted as yet over a year on.
The battery and inverter themselves appear to work just fine but the apps really let it down and make the process hard work when it should be slick.
As a result, I’d actively recommend people do not take Duracell.
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Unreliable battery charge and discharge scheduling
The app scheduling for battery charge and discharge has become unreliable. It’s like having a great car with intermittent steering failure.
Every time it fails I lose money. Support is also very poor.
Every time it fails I lose money. Support is also very poor.
Poor App
Never up to date always giving wrong info needs lots of work very poor
App updates keep getting worse
Why does the app now not connect to the cloud after 5pm and more often than not shows no Data available.
This app just keeps getting worse.
And now since another update the Dura I app is not available.
Such a shame the app cannot support its own device reliably for a consumer to use
This app just keeps getting worse.
And now since another update the Dura I app is not available.
Such a shame the app cannot support its own device reliably for a consumer to use
Works well for me
I think a fair few of the complaints have been address from previous reviews although some may be more edge case issues that I haven’t experienced personally.
It is a little annoying having to log in every single time but it only takes a few seconds so isn’t the end of the world.
It is a little annoying having to log in every single time but it only takes a few seconds so isn’t the end of the world.
Mostly good
I turned off the algorithm related function as this resulted in unwanted electricity downloads from the grid at expensive times. Generally works well.
Shoddy
App is unreliable and poorly coded. Start again from scratch guys. It’s awful.
Awful app
Just awful. You can’t rely on it at all to give accurate data, none of the data is timely, and half the time you can’t expect it to update your control demands. For the last two days, not a single charge or discharge change in the app has had any effect on the system affecting my ability to earn money from exporting to grid.
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Doesn’t work
Stopped working, asked to load another app that does not work. No response from customer support. Hopeless.
Pure Rubbish
There is a significant delay in the data of about 1hr and a delay to commands being actioned which makes it incredibly confusing to use and unreliable. I see grid usage when the batteries are at 100% and my EV draws on the grid when in puregreen mode. So also costs me money as this is during peak rates.
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Lack of functionality & accurate data
I have solar & batteries & car charger. There doesn’t seem to be any way to control the way the elements link to each other when the battery is used rather than mains and the timed charge for car never works properly. Appreciate they have an algorithm, but there should also be the opportunity to set it up as we want to use it!! Wish I’d known this before I bought the system & I would have used a different company altogether!
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Fonts too small
The fonts are too small on the live usage, can you redesign the visualisations to be easier to read, there’s lots of wasted screen estate.
Worst App of All Time
This app is now schedule charging my battery every morning, which I don’t want. Even though I have no schedules set or active.
This means on the sunniest days of the year I am still pulling 10kwh from the grid. Completely unacceptable. And no way to stop it from doing this. A disgrace for a solar system.
This means on the sunniest days of the year I am still pulling 10kwh from the grid. Completely unacceptable. And no way to stop it from doing this. A disgrace for a solar system.
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