Works
Old reviews almost stopped me purchasing a Dura 16 battery to link with our solar panels.
It has all the information you need plus up to time live data.
Since installation of kit have had no problems.
It has all the information you need plus up to time live data.
Since installation of kit have had no problems.
Little Control
The inability to manipulate anything or diagnose any issues makes this App very frustrating from a user/owner perspective.
Doesn’t Work
Still cannot get anything to link up to the app. Seems to be no real support on this either. Had to download the Installer app to see what’s going on with my system. This also means I can’t control what my battery does and it exports my electricity back to the grid, which I don’t get paid for, as I’m not on the SEG yet.
This is a premium piece of hardware and Duracell will lose out to cheaper Chinese brands as a result of this. Invest in your app properly!
This is a premium piece of hardware and Duracell will lose out to cheaper Chinese brands as a result of this. Invest in your app properly!
Show more
Very poor
I have a Duracell system install now over a month, and I have been sold a lemon in terms of the app that comes with my system. The panel system works fine but the app is really inaccurate. Between the Duracell energy and the dura-I there is over 12% apparent underproduction and over 30% underestimation of export. If you are looking for a system to easily understand your return on investment and the data behind your solar panel system. Steer clear of Duracell.
Show more
Dreadful app
Awful app I can’t even edit a charging schedule. It just says something has gone wrong. This is utterly useless. I hope others think twice before using Duracell.
Collapse
Hi, when a pop up comes up in the app to review the Duracell panels and how they work, and once I’ve answered the question, the app stops working. This happened to me with both Duracell apps. Please fix this problem within the coding and it may well solve a lot of issues!
Very bad
If i know the app is so bad i won’t NOT buy the converter and the battery
Very inaccurate and annoying app
They need serious attention and update the software
Become a bad name on internet about it
Very inaccurate and annoying app
They need serious attention and update the software
Become a bad name on internet about it
App design
This update is exactly what was needed for a better ux experience. More often trying to convince ppl to get the Duracell system and showing them the app puts them off, especially when compared to Teslas for example , so this is good and a small step in the right direction. We want more of this UX enhancements for a much better user experience and visuals..
Although I pretty certain the data is not accurate on the app
Although I pretty certain the data is not accurate on the app
Show more
Awful App Experience tarnishes the whole system
Probably one of the worst apps I’ve ever used. Firstly it presents you with a login screen with the username and password already filled in. Why have this? It’s not for security, it just means an extra click anytime you want to use the app. The data refreshing every 5 minutes or so is hopeless. But the worst offender is the EV page. I’ve just spent 10 minutes trying to get my car to charge of the excess solar and I still can’t get it to work. I’m a professional software developer: if can’t get this to work reliably, no one has a chance. This should be the no 1 easiest thing to do in the app. Terrible. Given a second chance, I’d avoid the whole Duracell Energy system.
Show more
Poor customer facing app
This app does not display current data (no pun intended). For instance logging in today at 10am, it displays data from 8am. The Dura-I app on the other hand is bang up to date, why the 2 hour disparity? Systems/apps such as this are only truly useful if they present meaningful data in real time. Add in the perverse situation where it seems to forget my tariff and not charge from the grid and it doesn’t really make for a good user experience. Hopefully these issues are sorted soon in a future update.
Show more
Not readable
The most frequent use of the app is to check how much charge is in the battery the text size is far too small to be able to read it. The old puredrive app was much more readable. this is not progress please update the app so that customers without 20 20 vision can read the numbers
Peter
text showing battery level is far too small the old puredrive app worked well with no trouble for years why do software writers have to keep breaking things that work.
Interfering app.
What on earth gives you the right to interfere with the Charging schedule of MY batteries. Once again, last night, they did not charge due to your app interfering and switching off the charger, thus costing me money. I even tried to switch to power-cut mode but to no avail. Your app should be for information only, not control!
Show more
Really disappointing app
I’ve been using the Duracell battery app and associated dura inverter app for over a year.
It’s plagued with problems like ‘battery offline’ messages or dis/charge being set on the battery app only to find it’s not actually been actioned the next day, leading to having to use more expensive energy as I’m on a time of use tariff.
Plus why does the app have you log in every single time? Can you not set it to stay logged in for say 48 hours / 7days etc?
I’m really disappointed that a global brand like Duracell or their UK service provider will don’t have these issues sorted as yet over a year on.
The battery and inverter themselves appear to work just fine but the apps really let it down and make the process hard work when it should be slick.
As a result, I’d actively recommend people do not take Duracell.
It’s plagued with problems like ‘battery offline’ messages or dis/charge being set on the battery app only to find it’s not actually been actioned the next day, leading to having to use more expensive energy as I’m on a time of use tariff.
Plus why does the app have you log in every single time? Can you not set it to stay logged in for say 48 hours / 7days etc?
I’m really disappointed that a global brand like Duracell or their UK service provider will don’t have these issues sorted as yet over a year on.
The battery and inverter themselves appear to work just fine but the apps really let it down and make the process hard work when it should be slick.
As a result, I’d actively recommend people do not take Duracell.
Show more
Unreliable battery charge and discharge scheduling
The app scheduling for battery charge and discharge has become unreliable. It’s like having a great car with intermittent steering failure.
Every time it fails I lose money. Support is also very poor.
Every time it fails I lose money. Support is also very poor.
Poor App
Never up to date always giving wrong info needs lots of work very poor
App updates keep getting worse
Why does the app now not connect to the cloud after 5pm and more often than not shows no Data available.
This app just keeps getting worse.
And now since another update the Dura I app is not available.
Such a shame the app cannot support its own device reliably for a consumer to use
This app just keeps getting worse.
And now since another update the Dura I app is not available.
Such a shame the app cannot support its own device reliably for a consumer to use
Works well for me
I think a fair few of the complaints have been address from previous reviews although some may be more edge case issues that I haven’t experienced personally.
It is a little annoying having to log in every single time but it only takes a few seconds so isn’t the end of the world.
It is a little annoying having to log in every single time but it only takes a few seconds so isn’t the end of the world.
Mostly good
I turned off the algorithm related function as this resulted in unwanted electricity downloads from the grid at expensive times. Generally works well.
Shoddy
App is unreliable and poorly coded. Start again from scratch guys. It’s awful.
