PLEASE Fix App UX
Devs, love the app. It’s gotten a lot better over the years. However, please please please fix the UX surrounding filtering both in the browsing portions of the app as well as the product detail sections. When you select criteria to filter by, users expect the results to match those criteria. The way the app currently works is as if those filter criteria are a loose suggestion. If I filter casual shirts with a size and the “available for pickup at my store” toggle, I expect to see results that are available for pickup and in the size I filtered by - which is not what happens. Same thing goes for the product detail views - users should be able to select “pickup in store” and have the view filter down the color and size choices for that product based on what’s available at their store. The whole “pick a color and size and we will check..” is awful UX.
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DXL came through
I have a very big head. Just found four hats for my dome. Putting on a fashion show after they arrive!
From the top of my big head…Thanks!!!
From the top of my big head…Thanks!!!
Great company - awful app
Great clothing options, solid rewards program, perhaps the most poorly optimized and unsupported app I’ve used. Constantly broken, searches never work. Ask to load more and watch as the app crashes. And even when it runs it turns my phone into a portable heater.
App is lagging
I would’ve given this a five star experience. However, the app lags significantly in comparison to the website. Overall, a good experience, but wanted to provide the feedback for process improvement.
Reward points
While I do prefer to shop with DXL,I now pay attention to rewards or points. I don’t understand the points system and it seems it takes forever to accumulate. I believe there was a time when discount coupons were awarded now I’m not sure if that’s still a thing. I don’t shop here as frequently as I would like, however it seems there no real incentive for being a loyal customer. I do appreciate and I have no complaints about the quality or price of the products.
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