Unsupported- probably going out of business
Unfortunately, DYL no longer supports this app, and suggests that you use Zoiper instead. Additionally, their service has become buggy, and their support is essentially nonexistent. Feels like they are simply dragging along until they go out of business by attrition. Unfortunate especially because the service was so good at the beginning.
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WORST PHONE SERVICE EVER
BUYER BEWARE: do not purchase DYL phone service. We did this last March and for the first few months it was awesome! We started having problems with their software and they started blaming our hardware. At their recommendation I bought an extremely high-end router to fix the issues. This did not fix the issues. We were resetting the router five and six times a day and still having problems. Then, they started blaming our Internet service provider. After having them out several times they determined everything was working just fine on their side. After that they said it must be the network cable. I paid an independent contractor to come out and test our communication lines. Everything was operating up to speed. At this point my staff was spending at least 45 minutes a day on the phone with tech-support to get our phones up and running again only for the problems to restart as soon as we got off the phone with them. As I got more involved with the process for resolving these issues I learned that the service in tech-support side of the company is not helpful whatsoever. Their only resolution for me at this point was to buy all new phones from my office. Funny enough… They could easily supply those phones to me. We had that conversation a week and a half ago and I still don’t even have pricing on those phones. Our phones are still having major issues. Even though in theory the DYL platform sounds great, I highly recommend you stay away from the service altogether. five thumbs down 👎🏼👎🏼👎🏼👎🏼👎🏼
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Call notifications haven’t been fixed
I haven’t received incoming calls in well over a year. Would not recommend.
Update 11/28/2020: Call notifications have not been fixed. I’ve had to use the app more due to the ongoing pandemic, and my sound goes in and out all the time.
Update 11/28/2020: Call notifications have not been fixed. I’ve had to use the app more due to the ongoing pandemic, and my sound goes in and out all the time.
Needs updates, don’t receive incoming calls
The app on iPhone needs updates. I am working remotely due to what’s going on with corona virus and all.
I’m receiving like 4/10 incoming calls to my iPhone. The incoming calls is broken... I see them coming in on DYL for PC but can’t see or hear them on my DYL APP for iPhone. Please update and fix these issues, it would help us a lot.
I’m receiving like 4/10 incoming calls to my iPhone. The incoming calls is broken... I see them coming in on DYL for PC but can’t see or hear them on my DYL APP for iPhone. Please update and fix these issues, it would help us a lot.
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Notifications
I used to receive notifications of inbound calls and it stopped a long time ago. Not sure if this is a bug or a new update.
Quality is horrible. I can’t even use the app. We are working remote due to the current pandemic and I cannot make calls from our office number. The calls drop, I cannot understand the other person because the call is choppy and breaks in and out.
I’m going to look into changing providers. This does not provide us support in our time of need.
Quality is horrible. I can’t even use the app. We are working remote due to the current pandemic and I cannot make calls from our office number. The calls drop, I cannot understand the other person because the call is choppy and breaks in and out.
I’m going to look into changing providers. This does not provide us support in our time of need.
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BUYER BEWARE
DYL made a great pitch to our agency and others, only to drop off the face of the earth once we paid them. To start we had everyone in our office register for the on-boarding webinars, only to have a proctor not show up 6 times in a row...kept rescheduling and the same kept happening over and over. We had to learn in ourselves. There staff is extremely rude, and makes you feel like you’re bothering them. The product has a great concept and the dialing campaign is great, but we were sold on the integration to our management system, the capabilities they showed us are in no way accurate. Calls are dropped on a regular basis or are not clear. The call recordings are missing pieces in the middle of conversations. It’s created more problems than solutions. If they can get all of their bugs and customer service issues fixed, this would be a great product...until then I would stay far away.
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I would recommend them
Have used them for about 4 years now. Pretty reliable and like the way the cite is formatted. Can call, text, email and fax from this web based cite. Has a lot of features we don’t use and should really get to know how to use them.
I would at least give them a shot.
I would at least give them a shot.
Ineffective
Can’t use campaign dialer.
Yikes
There’s a lot of crap to waste money on. DYL falls into that category. Don’t be sold. Do your homework. The cell app and desktop page are both non functional. Just yikes
Don’t use them
I have given them the benefit of the doubt countless times. There systems do not work well enough to be relied for a successful business. There are just too many technical issues and glitches that hamper our ability to do our job.
Frustrating
Glitchy, undependable, inconsistent and very frustrating. Why would you release something that doesn’t even work? Two thumbs down.
:(
Have to constantly delete and then re-download the app. More often than not I have issues with my calls on the app. I cannot rely on this app to make phone calls and receive phone calls.
Not consistent and a lot of bugs
This app crashes, doesn’t always allow you to answer calls, drains your battery, and will not always load correctly. While talking to a customer through the app incoming normal calls to your cell phone will cut through. The person on the other line can hear your ringtone, and then it will drop the call. Very disappointed in this app. It does not do what was promised by the sales team.
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More problems than solutions
I cannot access Leads because they are covered by the search field. Big problem.
Worthless
This app doesn't work!!! I can't answer phone calls nor make them. I can't see my call history and to top it off every time I attempt to go to the text tab the app goes off line.
Doesn't work
Keeps going offline and won't show history of missed calls. Needed it badly when office phones were down and it is not reliable at all.
Very basic
Lacks many features that could be incorporated quite easily, constantly logs you out when you close it, and just has a very clunky interface
Let down
Our agency just signed up with DYL from 8x8. Will it live up to the hype or no? The app certainly leaves A LOT to be desired. Why isn't texting available on the app?
Technical Issues
2 things I've noticed that need to be fixed. 1st, I can't answer call backs. 2nd, I can't set a disposition after a call. I would love to see a texting feature implemented into the app.
Not worth the time
App constantly freezes and drops calls. Does not share same features as website. Not worth the download at this time.
