Free

Details

  • Released
  • Updated
  • January 11, 2022
  • July 16, 2025

Features

ATSC Support screenshot #1 for iPhone
ATSC Support screenshot #2 for iPhone
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ipad
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About

This app allows users to resolve technology problems independently. It provides features to check ticket status and communicate with support staff via chat for enhanced accessibility.

Self-solve technology issues
Check ticket status
Chat with support
Seamless digital experience
On-demand interactions
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What's New in ATSC Support

20.0.1

July 16, 2025

New • Attachment error handling • Input form screen navigation screen • Input form screen error window navigation Fixed • Application theme changes after closing and reopening the app • Certain colors are not rendered on iOS • Special characters are not displayed in file names • Problems updating barcode input forms with multiple inputs • The user can only view a small subset of list options in a Virtual Agent chat • Data visualization sources fail to decode JSON that does not contain a label • Placeholder text is not visible on an IT Asset Management asset • Input form screen survey shows incorrect choices when scrolling on iOS 18 • App gets stuck on blank screen when the user opens a push notification with redirection • Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled • The wrong URL is loaded into the URL screen when switching between clone instances • A "Date" type input sends an incorrect time on iOS Detailed release notes can be found on the ServiceNow product documentation website.

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User reviews

TECH SUPPORT

EVERYTHING TECHNOLOGY IS AWEFUL AND NOT WHAT ONE WOULD EXPECT FROM A FORTUNE 100 COMPANY. EMBARRASSING The worst experience with technology !! They have no clue how we work etc

EA

The chat guy fixed my issue quickly

Allstate ATSC App

Completely useless!

Unusable

Could not get past the first screen. It wanted me to scan a QR code. What QR code??? What is an instance id? If my laptop was working, I could try to find help on MyATSC, but then why would I use the app?

Useless

This app is completely useless. No kind of support at all on it. Complete waste of money on all states part. Ridiculous that we can’t even get phone support.

FAQ

What can ATSC Support help me with?

ATSC Support is designed to help you self-solve common technology issues. You can also use it to check the status of your support tickets and chat directly with ATSC support staff for assistance.

Is ATSC Support free to use?

Yes, ATSC Support is available for free. There are no costs associated with downloading or using the application.

What devices are compatible with ATSC Support?

ATSC Support is compatible with iPhones and iPads, offering a seamless experience across Apple mobile devices.

How often is ATSC Support updated?

The latest version of ATSC Support is 20.0.1, and it was last updated on July 16, 2025. Updates are released to improve functionality and reliability.

What is the age rating for ATSC Support?

ATSC Support has an age rating of 17+, indicating it is intended for mature users.

Can I chat with support through ATSC Support?

Yes, ATSC Support offers a chat feature that allows you to communicate directly with ATSC support staff for real-time assistance.

What is the user sentiment for ATSC Support based on ratings?

ATSC Support has an average rating of 1.9 stars from 25 ratings, suggesting that users have had mixed experiences with the application.

When was ATSC Support first released?

ATSC Support was first released on January 11, 2022, and has since received updates to enhance its features and performance.