So bad
Awful app. It forgets my login repeatedly even though I have it saved on the phone. It’s slow, unintuitive, and makes adjusting so much worse.
Useless
slows everything down
Little things that never get updated
Used the app for multiple years and there’s so many things that could be updated for better work flow that never get done.
Passwords are the most annoying thing… you can’t use previous 12, if you accidentally enter it wrong 3 times you have to call an 800 number. For some reason they can’t figure out how to use faceID.
The app never updates minor things like why do I have to select guttering on each elevation? Why doesn’t it let you have an “apply to all elevations” option?
A couple phones call with real life adjusters could make this app much easier to use it feels like.
One good note the 800 line customer service people are always friendly.
Passwords are the most annoying thing… you can’t use previous 12, if you accidentally enter it wrong 3 times you have to call an 800 number. For some reason they can’t figure out how to use faceID.
The app never updates minor things like why do I have to select guttering on each elevation? Why doesn’t it let you have an “apply to all elevations” option?
A couple phones call with real life adjusters could make this app much easier to use it feels like.
One good note the 800 line customer service people are always friendly.
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Terrible app
Made mandatory use by some companies, completely slows the claim closure process to many errors during set up and use for this app to be of any use. No resend functions for claims that didn’t go through then you have to wait 30 min to get photos makes table topping claims a thing in the past.
Why are they missing basic features
I use the app because I have to. It can come in handy, but in my opinion a macro can be easier. This app frustrates me mainly because of the lack of opening with Face ID, it’s so common on most apps. And the fact that my password expires over time is annoying and that it cannot be the same as my last 12, yes 12 passwords. Who seriously is stealing a persons phone only to hack into this app and write an estimate for someone? Frustrating, next time I use the app I will likely have to reset my password, because I won’t remember which of the 12 passwords I’m up to on my next log in.
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Response from developer
Thank you for your feedback. Since we are always searching for ways to improve our app, we invite you to reach out to us at pm@nextgearsolutions.com to discuss in greater detail.
