SettleAssist vs itel NOW
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SettleAssist
This application streamlines the inspection of residential exteriors for hail or wind damage. It provides support for both SettleAssist and ScopeAssist products, simplifying the damage assessment process.
- Exterior home inspection
- Hail damage assessment
- Wind damage assessment
- Supports SettleAssist
- Supports ScopeAssist
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The Accurence app simplifies inspecting the exterior of homes and residential buildings for hail or wind damage. The app supports both SettleAssist and ScopeAssist products.
itel NOW
This app streamlines the process of submitting photos and measurements for lab analysis of flooring and building materials. It offers video guidance, progress feedback, and the ability to test materials directly within the app.
- Streamlined claims workflow
- Video guidance for photo and measurement submission
- Checklist and icons for photo review
- Progress feedback on test submissions
- Intuitive navigation
- In-app material testing (carpet, wood, vinyl, siding, roofing)
- Option to send physical samples
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itel NOW takes the feedback received from users of the original itel NOW and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find itel NOW a progressive step forward in claims app technology. itel NOW guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. Live support is available Monday-Friday, 8AM-9PM Eastern Time.
Screenshots
Verdict
The clearest difference is review sentiment: SettleAssist at 37% against itel NOW's 18%. SettleAssist also leads on iOS requirement (14.0 vs 17.0). itel NOW's advantage is rating (4.0 vs 3.8) and ratings volume (2K vs 276). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
itel NOW holds the better App Store score, 4.0 against 3.8. That said, the two scores are not equally well evidenced: itel NOW has 2K ratings behind it against 276, so its average is the more settled of the two. Written reviews complicate that: 37% of SettleAssist's written reviews are positive against 18% of itel NOW's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 6 weeks. The most recent releases landed on September 9, 2026 and September 24, 2026 respectively.
| Parameter | SettleAssist | itel NOW |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (276 ratings) | 4.0 (2K ratings) — better |
| Positive reviews | 36.6% of reviews — better | 17.6% of reviews |
| Number of ratings | 276 | 2K — better |
| Update frequency | Every 6 weeks | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 64 MB | 149 MB |
| Age rating | 4+ | 4+ |
| Developer | Accurence | ITEL Laboratories, Inc. |
Customer experience
SettleAssist
itel NOW
Bugs and requests
SettleAssist
Reported bugs
18 issues- Forgets login repeatedly
- Errors during setup and use
- No resend function for failed claims
- Delays in photo processing
- App adds pain line items for everything
Show 13 moreShow fewer
- Jams Xactimate
- Rearranges photos in report
- Freezes, locks up
- Photos get stuck inside the app
- Voice dictation not working correctly (iOS 13)
- App does not work when network is unavailable
- Glitchy performance
- Estimates are of poor quality
- Ridiculously slow and inaccurate
- Very glitchy
- Creates horribly inaccurate estimates
- Won't open claims or locks up
- Photo quality is an F
Requested features
11 requests- FaceID/Biometric login
- "Apply to all elevations" option for guttering
- Improve password management (allow reuse, no forced resets)
- Offline functionality
- Improve photo quality
Show 6 moreShow fewer
- Add more material variations
- Improve estimate tree appearance upon upload
- Add all options for roof coverings
- Improve voice dictation for photo labeling
- Advanced login features
- Update to better suit user needs
itel NOW
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SettleAssist
No in-app purchases
itel NOW
No in-app purchases
