SettleAssist vs ATSC Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SettleAssist
This application streamlines the inspection of residential exteriors for hail or wind damage. It provides support for both SettleAssist and ScopeAssist products, simplifying the damage assessment process.
- Exterior home inspection
- Hail damage assessment
- Wind damage assessment
- Supports SettleAssist
- Supports ScopeAssist
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The Accurence app simplifies inspecting the exterior of homes and residential buildings for hail or wind damage. The app supports both SettleAssist and ScopeAssist products.
ATSC Support
This app allows users to resolve technology problems independently. It provides features to check ticket status and communicate with support staff via chat for enhanced accessibility.
- Self-solve technology issues
- Check ticket status
- Chat with support
- Seamless digital experience
- On-demand interactions
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ATSC Support is a way to help self-solve your technology issues. The ATSC has introduced a new support mobile app, giving you the ability to self-solve your technology issues, check your ticket status as well as chatting with the ATSC, which will provide greater accessibility through your digital connection with us. The ATSC Mobile App complements the experience you have on the Agency Online Technology Support/myATSC website and serves to provide a seamless experience with fast and easy accessibility, on-demand interactions and responses, self-service capabilities and help available via chat.
Screenshots
Verdict
The clearest difference is rating: SettleAssist at 3.8 against ATSC Support's 1.8. SettleAssist also leads on review sentiment (37% vs 25%) and ratings volume (276 vs 33). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SettleAssist holds the better App Store score, 3.8 against 1.8. That said, the two scores are not equally well evidenced: SettleAssist has 276 ratings behind it against 33, so its average is the more settled of the two. Written reviews point the same way: 37% of SettleAssist's written reviews are positive against 25% of ATSC Support's.
SettleAssist ships an update every 6 weeks, ATSC Support every 3 months. The most recent releases landed on October 7, 2026 and September 24, 2026 respectively.
| Parameter | SettleAssist | ATSC Support |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (276 ratings) — better | 1.8 (33 ratings) |
| Positive reviews | 36.6% of reviews — better | 25.0% of reviews |
| Number of ratings | 276 — better | 33 |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 64 MB | 139 MB |
| Age rating | 4+ | 17+ |
| Developer | Accurence | Allstate |
Customer experience
SettleAssist
ATSC Support
Bugs and requests
SettleAssist
Reported bugs
18 issues- Forgets login repeatedly
- Errors during setup and use
- No resend function for failed claims
- Delays in photo processing
- App adds pain line items for everything
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- Jams Xactimate
- Rearranges photos in report
- Freezes, locks up
- Photos get stuck inside the app
- Voice dictation not working correctly (iOS 13)
- App does not work when network is unavailable
- Glitchy performance
- Estimates are of poor quality
- Ridiculously slow and inaccurate
- Very glitchy
- Creates horribly inaccurate estimates
- Won't open claims or locks up
- Photo quality is an F
Requested features
11 requests- FaceID/Biometric login
- "Apply to all elevations" option for guttering
- Improve password management (allow reuse, no forced resets)
- Offline functionality
- Improve photo quality
Show 6 moreShow fewer
- Add more material variations
- Improve estimate tree appearance upon upload
- Add all options for roof coverings
- Improve voice dictation for photo labeling
- Advanced login features
- Update to better suit user needs
ATSC Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SettleAssist
No in-app purchases
ATSC Support
No in-app purchases
