itel NOW vs ATSC Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
itel NOW
This app streamlines the process of submitting photos and measurements for lab analysis of flooring and building materials. It offers video guidance, progress feedback, and the ability to test materials directly within the app.
- Streamlined claims workflow
- Video guidance for photo and measurement submission
- Checklist and icons for photo review
- Progress feedback on test submissions
- Intuitive navigation
- In-app material testing (carpet, wood, vinyl, siding, roofing)
- Option to send physical samples
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itel NOW takes the feedback received from users of the original itel NOW and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find itel NOW a progressive step forward in claims app technology. itel NOW guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. Live support is available Monday-Friday, 8AM-9PM Eastern Time.
ATSC Support
This app allows users to resolve technology problems independently. It provides features to check ticket status and communicate with support staff via chat for enhanced accessibility.
- Self-solve technology issues
- Check ticket status
- Chat with support
- Seamless digital experience
- On-demand interactions
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ATSC Support is a way to help self-solve your technology issues. The ATSC has introduced a new support mobile app, giving you the ability to self-solve your technology issues, check your ticket status as well as chatting with the ATSC, which will provide greater accessibility through your digital connection with us. The ATSC Mobile App complements the experience you have on the Agency Online Technology Support/myATSC website and serves to provide a seamless experience with fast and easy accessibility, on-demand interactions and responses, self-service capabilities and help available via chat.
Screenshots
Verdict
The clearest difference is rating: itel NOW at 4.1 against ATSC Support's 1.8. itel NOW also leads on ratings volume (2K vs 33) and update cadence (every 6 weeks vs every 3 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
itel NOW holds the better App Store score, 4.1 against 1.8. That said, the two scores are not equally well evidenced: itel NOW has 2K ratings behind it against 33, so its average is the more settled of the two. Written reviews complicate that: 18% of itel NOW's written reviews are positive against 25% of ATSC Support's, so the app with the better star average is not the one people write more warmly about.
itel NOW ships an update every 6 weeks, ATSC Support every 3 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | itel NOW | ATSC Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (2K ratings) — better | 1.8 (33 ratings) |
| Positive reviews | 17.6% of reviews | 25.0% of reviews — better |
| Number of ratings | 2K — better | 33 |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 149 MB | 139 MB |
| Age rating | 4+ | 17+ |
| Developer | ITEL Laboratories, Inc. | Allstate |
Customer experience
itel NOW
ATSC Support
In-app purchases
itel NOW
No in-app purchases
ATSC Support
No in-app purchases
