Tasks keep disappearing
Response from developer
I’m really sorry you spent hours trying to get Earn Time working on your children’s devices. I understand why you’re frustrated, especially after paying for the app. Please contact me at Support@kidsquet.app with a brief description of what wasn’t working and the device models involved. I’d like to understand what went wrong and help you resolve it. You can also request a refund for your App Store purchase through Apple at reportaproblem.apple.com.
Оплата
Response from developer
Здравствуйте, Ирина! Спасибо за отзыв. По оплате: покупка — на всю семью, а не за каждое устройство. Вы платите один раз, и доступ автоматически появляется на всех ваших устройствах — обоих родительских и устройстве ребёнка (через ваш семейный аккаунт в приложении). То есть за все 3 устройства — одна цена, не ×3. По YouTube: чтобы он блокировался, выберите приложение YouTube в списке блокируемых именно на устройстве ребёнка (выбор приложений привязан к конкретному устройству). Если ребёнок открывает YouTube в браузере — включите в том же наборе блокировку Safari/веб. Мы уже делаем инструкцию по настройке подробнее в ближайшем обновлении.
Cool the best
Response from developer
Thank you for your kind review! We hope your children enjoy using Earn Time. Feel free to reach out if you need any help!
Nicolas
Response from developer
Merci beaucoup pour votre avis !
App completely locked my child’s phone
Response from developer
Thank you for your feedback. We identified that when a child is removed from the family, restrictions could remain active on their device — this has been fixed in the upcoming update. This could have been easily resolved by toggling off Screen Time control in the child's settings, or by reaching out to us at support@kidsquest.app — we would have walked you through it in under a minute. The app gives parents full control: choose which apps to block, adjust daily free minutes, set schedules, and create tasks for kids to earn screen time. We'd love for you to give it another try!
