Waste of time
Signed up doesn’t support my ado then gets stuck on one screen no way to delete or cancel they only let you call or email support
Unable to get another advance
I’ve gotten approved for advances and this time I made my payments on time. Try to get another loan and it just said I wasn’t eligible….like WTF! Idk what is going on but needs to be fixed
Very Displeased
I am writing to submit a formal complaint regarding the unprofessional communication I experienced during a recent interaction with a customer service representative named Bill.
I initially reached out for assistance because I was unable to secure a new advance after successfully repaying a $75 advance on my account, which I have maintained since March. Bill informed me that a duplicate account associated with a different phone number was causing a "possible fraud" flag. I was unaware that the secondary account would cause any issues and immediately cooperated by deleting it to restore my original account.
My complaint concerns Bill's communication after the issue was resolved. He stated, “Yes, please do not create multiple accounts.” I found this phrasing to be inappropriately reprimanding, especially since I had already explained that I did not know the other account would cause a conflict. I was seeking help to resolve an error, not intentionally attempting to violate policy. While I understand and respect the single-account requirement, there is a distinct difference between informing a customer of a policy and speaking to them in an accusatory tone.
This interaction added to an already frustrating experience, during which I received conflicting messages regarding whether my advance was available before the issue was finally resolved and my $80 offer became available.
While I am glad the technical issue was resolved, the communication should have been handled with more professionalism and understanding. I request that this interaction be reviewed and that appropriate feedback be provided to the representative. I look forward to receiving a response from a supervisor regarding this matter.
Sincerely,
Amanda Morales
I initially reached out for assistance because I was unable to secure a new advance after successfully repaying a $75 advance on my account, which I have maintained since March. Bill informed me that a duplicate account associated with a different phone number was causing a "possible fraud" flag. I was unaware that the secondary account would cause any issues and immediately cooperated by deleting it to restore my original account.
My complaint concerns Bill's communication after the issue was resolved. He stated, “Yes, please do not create multiple accounts.” I found this phrasing to be inappropriately reprimanding, especially since I had already explained that I did not know the other account would cause a conflict. I was seeking help to resolve an error, not intentionally attempting to violate policy. While I understand and respect the single-account requirement, there is a distinct difference between informing a customer of a policy and speaking to them in an accusatory tone.
This interaction added to an already frustrating experience, during which I received conflicting messages regarding whether my advance was available before the issue was finally resolved and my $80 offer became available.
While I am glad the technical issue was resolved, the communication should have been handled with more professionalism and understanding. I request that this interaction be reviewed and that appropriate feedback be provided to the representative. I look forward to receiving a response from a supervisor regarding this matter.
Sincerely,
Amanda Morales
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Rip off
Got approved for an advance about 3 times. Paid all back on time with yesterday being the last pay off. Tried to see what my advance was today and now it says im being waitlisted. Canceled subscription and deleted account.
Not really too excited about it.
Got approved for $30. Okay, not a big deal, it helped so much. I was only sent $14 though and I still have to pay back the whole $30. Not sure if the rest were fees or whatever. I was thinking that maybe I was able to use some then and the rest later, but it shows that the whole payback was $30 and nothing besides that $14 was sent to me directly. But paying back more than I was able to use doesn’t make much sense. However, although this was my experience, I was still able to be approved and was still able to have something sent to my bank. So it isn’t a fake app, I just don’t get having to pay back more than I was actually sent. As if I am paying interest or something. If I got approved for an amount, I, like anyone else, would expect to be sent that amount. Again, give it a try if you wish, amounts vary by person and situation. Just letting it be known what happened to me, I am not trying to stop anyone from taking a chance.
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App No Longer Works
Reached out to customer service after receiving multiple advances in the past. The notified me I was eligible for another advance. However, their app is no longer working and they have no idea when it will again. This was communicated to me by their customer service team.
Meh
Beginning amount is lame. And only increases instantly by adding employer so if yours isn’t on list you don’t get it.
Scam
Keep looping “ we need to verify payroll step over and over even tho it says my account is connected
Needs more improvement
keeps denying me for some reason
Beware
It keeps taking my money instead of giving me money…. You can’t get a hold to anyone! SCAM
Stopped Syncing
The first cash advance about a month ago went extremely smoothly but now that I am trying to request another one it is in a constant loop of “verify identification”. I’ve tried resetting the app, and even deleting my profile as a whole, it simply doesn’t want to work for me anymore.
Terrible service
The app is terrible always loading and never works
Do NOT Recommend!!
Cancelled membership and was continued to be billed. Contacted support and they refused to refund me! I would not recommend!!!
Fraud
Stay away the app is garbage and there is no support
Bad organization
The subscription takes the advance money so I only received 5 bucks
Password
Can’t reset my password and excess my money
Funds taking to long
I been req an advance and haven’t gotten anything this is my second day waiting and nothing
This app is scam
I applied said I gets $20 loan gave me $4 into my bank account thinks I’m about to pay $20 back to them no sir.
Approved then not accepted
3 stars because at first everything was going pretty good, I gotten approved 2x. Then when I paid my second one back they’re saying that I am not eligible for payday advance anymore.
Horrible
This app is a complete scam. They are charging me $23 for a $7 advance
