Unreasonable fees
I own a Garmin inreach mini and have had several years of good functionality with it, but after not using it for several months and suspending the plan I was shocked to find Garmin want A$70 activation fee on top of the monthly fee - which for me makes it uneconomical and not worth having. Really disappointed with Garmin after being a loyal customer for many many years. On principle I will also be cancelling my Garmin Connect premium subscription and will start to look at alternative watches and navigation products in the future. Poor play Garmin!
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Can’t update firmware
Can we talk about how the app will let you know the firmware of your inreach needs to be updated but can’t actually update the firmware? What in the circusware is this?
Failure during an emergency
The app was a total failure during a real emergency. I had used it successfully before while out of range to send texts to family via my Garmin InReach, but this time during a real emergency, I couldn’t get into the app to send a message. When I opened the app I was prompted to re-login - which of course I couldn’t do without access to internet or cell signal. Duh, that’s what the Garmin InReach device is for!! It’s idiotic for the provider to require you to re-login when you can’t. As a result I couldn’t use the app during an emergency. I’ll likely get rid of my InReach because of this incident, and because luckily, my iPhone came with emergency satellite messaging which worked great.
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App not functioning, no support, planned obsolescence
Beyond disappointed in garmin’s abandonment of inreach customers and inreach mini customers. Clearly, their lack of software updating for the inreach products is a marketing ploy to require you to buy a new product. After years of using my inreach products, I am now unable to pair it with my account or make it work. I have tried everything. Resets, updates, etc. Garmin support hours are extremely limited and almost nonexistent.
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Unreliable
Occasionally a message actually comes through 8 + hours later.
Inconvenient and non-intuitive apps.
Loses connection to the iPhone.
Can’t give it a zero rating.
Will be deactivated as soon as I get home from this hunting trip to Adak Island.
Inconvenient and non-intuitive apps.
Loses connection to the iPhone.
Can’t give it a zero rating.
Will be deactivated as soon as I get home from this hunting trip to Adak Island.
