Unreasonable fees
I own a Garmin inreach mini and have had several years of good functionality with it, but after not using it for several months and suspending the plan I was shocked to find Garmin want A$70 activation fee on top of the monthly fee - which for me makes it uneconomical and not worth having. Really disappointed with Garmin after being a loyal customer for many many years. On principle I will also be cancelling my Garmin Connect premium subscription and will start to look at alternative watches and navigation products in the future. Poor play Garmin!
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Garmin Lost a Customer
Impossible to use. My inreach is now an expensive paperweight. Will not connect, will not work, JUNK!
No tracking history
The app is not bad but my biggest problem with this is that you can’t see anything but the most recent tracking. If they fixed this it would be a 4-5 star app for me
GPS location not updating
For a while now, the app will not update your current location, compass stuck, altitude just says zero. Definitely would not trust the app anymore when compared to my in reach device.
Failed during actual emergency.
On a motorcycle ride deep in the mountains my engine blew up. No worries, I have my garmin inreach+ with me. I sent a text to my wife to call a tow truck. No reply in 3 hours. Thats not like her. Long story short come to find out that there was an update that the device needed and it bricked it until the device was updated. So it can be up to date and if garmin decides to push out an update while your out it make the device unusable until you can get it updated again. Total garbage.
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Do they even test their changes?
Just ‘upgraded’ to v3.2, wish I hadn’t. It will work for maybe 4, 5 seconds, then lock up and be unresponsive for some apparently random amount of time. Has become basically useless, and if this issue isn’t fixed I’m off to another sat sos solution. My Mini is largely useless without Earthmate.
App issues
App really needs to be updated. Not user friendly at all!
Where are my maps? (iPad v 3.1.5)
I've used this app for years, ho-hum but it works. Or worked. Now I have to login when opening, and all my maps have disappeared. I've spent untold hours downloading maps, and now I have to start over.
I no longer use my inreach mini for tracking, as I've been unable to sync the app, mini, and account for years.
I'll keep my mini, for now, but this is another step backwards for Garmin.
I no longer use my inreach mini for tracking, as I've been unable to sync the app, mini, and account for years.
I'll keep my mini, for now, but this is another step backwards for Garmin.
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Can’t update firmware
Can we talk about how the app will let you know the firmware of your inreach needs to be updated but can’t actually update the firmware? What in the circusware is this?
Failure during an emergency
The app was a total failure during a real emergency. I had used it successfully before while out of range to send texts to family via my Garmin InReach, but this time during a real emergency, I couldn’t get into the app to send a message. When I opened the app I was prompted to re-login - which of course I couldn’t do without access to internet or cell signal. Duh, that’s what the Garmin InReach device is for!! It’s idiotic for the provider to require you to re-login when you can’t. As a result I couldn’t use the app during an emergency. I’ll likely get rid of my InReach because of this incident, and because luckily, my iPhone came with emergency satellite messaging which worked great.
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App not functioning, no support, planned obsolescence
Beyond disappointed in garmin’s abandonment of inreach customers and inreach mini customers. Clearly, their lack of software updating for the inreach products is a marketing ploy to require you to buy a new product. After years of using my inreach products, I am now unable to pair it with my account or make it work. I have tried everything. Resets, updates, etc. Garmin support hours are extremely limited and almost nonexistent.
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Unreliable
Occasionally a message actually comes through 8 + hours later.
Inconvenient and non-intuitive apps.
Loses connection to the iPhone.
Can’t give it a zero rating.
Will be deactivated as soon as I get home from this hunting trip to Adak Island.
Inconvenient and non-intuitive apps.
Loses connection to the iPhone.
Can’t give it a zero rating.
Will be deactivated as soon as I get home from this hunting trip to Adak Island.
Essential device, poor app
I have had this app for years and it has a rotating assortment of bugs, glitches, and purposely removed useful features.
Take for instance the preset messages. You are allowed to send 3 preset messages from the inreach without cost but you can’t send them from the app only paid messages. The app used to contain useful maps but has slowly removed the good maps (no more NOAA marine charts) as Garmin wants you to buy other devices. And now with the latest update you are not even able to customize the app. It used to be possible to set the banner buttons to be the most useful to you. (I want to be able to see if my device is connected to the inreach but now I have to go to “more” to check the device. I can’t imagine that the compass feature is so highly used that it deserves a main space on the banner.)
Take for instance the preset messages. You are allowed to send 3 preset messages from the inreach without cost but you can’t send them from the app only paid messages. The app used to contain useful maps but has slowly removed the good maps (no more NOAA marine charts) as Garmin wants you to buy other devices. And now with the latest update you are not even able to customize the app. It used to be possible to set the banner buttons to be the most useful to you. (I want to be able to see if my device is connected to the inreach but now I have to go to “more” to check the device. I can’t imagine that the compass feature is so highly used that it deserves a main space on the banner.)
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So many ways to improve
It astonishes me how Garmin has so many apps with overlapping features. Do I use messenger? This app (Earthmate)? Etc. None of these apps feel like they get any amount of dedicated developer resources; they all feel like half-baked, rushed out, clunky MVPs that never should have been submitted to the App Store. As a user, why can I not add or edit contacts with this app? It syncs with the website, but seemingly can only make that data call in one direction? As big of a brand that Garmin is, the way these apps function and are designed is nothing short of disappointing. Sure, they do work, but there’s SO much room for improvement. These apps feel like they ought to be paired with cheap knock-off devices, yet Garmin makes plenty of devices that costs hundreds of dollars, if not more. It’s clear that Garmin is not putting a priority ($$) on the software quality for the devices they make. That’s just sad considering the devices Garmin makes (and their intended use) and simply infuriating as a user.
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Garmin’s new motto, “Money over Safety”
New plans are too expensive. I’ll be switching when my plan comes due.
Won’t connect
When I select my inReach Explorer’s ID to connect, the app just goes back a screen. I have to carry around an old Android device to be able to connect to this.
Please fix garmin!
iPhone 15 pro max
2020 trd off road 4Runner factory head unit
Issues: garmin has to be re-paired to app every time after a few weeks of no use. Really annoying and the pairing is brutal.
CarPlay will say accessory not supported when running Earthmate and make it so the iPhone cant connect with CarPlay. Phone will disconnect and reconnect over and over again. Tried different cables and a separate iPhone without the Earthmate app and my CarPlay is perfectly fine. If isolated this to the app.
2020 trd off road 4Runner factory head unit
Issues: garmin has to be re-paired to app every time after a few weeks of no use. Really annoying and the pairing is brutal.
CarPlay will say accessory not supported when running Earthmate and make it so the iPhone cant connect with CarPlay. Phone will disconnect and reconnect over and over again. Tried different cables and a separate iPhone without the Earthmate app and my CarPlay is perfectly fine. If isolated this to the app.
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No character count
I can’t see any way of getting a character count when composing messages. This is a massive oversight for an app that communicates with a device that sends messages with limited characters!
DO NOT UPDATE to 2.12
Latest version cannot use any of your PHONE CONTACTS unless the numbering format begins with “+1”. This prefix WAS NOT required prior to this update. If your contacts do not include this prefix, you will need to either ADD “+1” to all your contact numbers or manually type the number when you want to send a text vi inREACH. Some fool at Garmin did not properly test this.
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Help in options
Help in options doesn’t fully load the app page on my iPhone 12 ver 17.0.3.
Have reloaded the app but bug still exists.
Thanks, if you can get onto it.
Have reloaded the app but bug still exists.
Thanks, if you can get onto it.
