Absolutely Awful
Doesn’t even deserve 1 star honestly. Very disappointed that Eastern thought this was even close to an upgrade. Let me list just a FEW of the issues and changes from the last program design which seemed to be SUPERIOR to the new one.
- categories not alphabetized
- you have to click and go into every transaction to put a note. Takes forever to do. with the old app, you could quickly scroll down and input PLUS you could SEE the note on the screen. In order to even know what the note says you have to click on transaction. WHAT GOOD IS THAT?
- everytime you go into your accounts, they are in a different order and no way to make them in an order you prefer
- you can’t just glance quickly at all your transactions. You have to forever scroll.
- any notes that were input from the last program (which ppl took the time to do) were NOT carried over
- No balances appear under the pending items
Honestly the list goes on and on and on.
EXTREMELY disappointed!!!!!
Perhaps you should have taken the time to survey customers and done a MUCH better job with this.
- categories not alphabetized
- you have to click and go into every transaction to put a note. Takes forever to do. with the old app, you could quickly scroll down and input PLUS you could SEE the note on the screen. In order to even know what the note says you have to click on transaction. WHAT GOOD IS THAT?
- everytime you go into your accounts, they are in a different order and no way to make them in an order you prefer
- you can’t just glance quickly at all your transactions. You have to forever scroll.
- any notes that were input from the last program (which ppl took the time to do) were NOT carried over
- No balances appear under the pending items
Honestly the list goes on and on and on.
EXTREMELY disappointed!!!!!
Perhaps you should have taken the time to survey customers and done a MUCH better job with this.
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Easy to Use WHEN
The app is wonderful WHEN it works.
I am getting tired of having to delete the app and reinstall it because it doesn’t work properly. Instead of signing me in it just spins and spins before I can even enter my sign in info.
My IOS is always up to date and there is no update available in the App Store.
Plus why does it matter if someone already used the same review name? That’s ridiculous.
I am getting tired of having to delete the app and reinstall it because it doesn’t work properly. Instead of signing me in it just spins and spins before I can even enter my sign in info.
My IOS is always up to date and there is no update available in the App Store.
Plus why does it matter if someone already used the same review name? That’s ridiculous.
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Could be better
So far. It updates as fast as it can. However I am not a fan of it being “closed” at night. What if we need to access it during an emergency or just happen to feel like checking our balance at 2am?? It’s our right as customers to have access to this. Maintenance for the app is important ofc. But it should be done once a week and also customers should be notified. Being essentially locked out of an app is frankly disconcerting.
We should have access 24/7 within reason. That is the point of apps!!
Some of us cannot afford to make it to a branch In person.
And you folks need to update things. It’s behind on mobile check deposit functionality
Also no excuse for having a debt card without tap capabilities.
Love the account policies and no fees. But the trade off is limited. Do better..
We should have access 24/7 within reason. That is the point of apps!!
Some of us cannot afford to make it to a branch In person.
And you folks need to update things. It’s behind on mobile check deposit functionality
Also no excuse for having a debt card without tap capabilities.
Love the account policies and no fees. But the trade off is limited. Do better..
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App no longer working
The app has stopped working. I will need to switch banks if I cannot use the app. The message says: “Something went wrong. Mobile banking is currently unavailable. We're working to get this issue resolved as soon as possible. Please try again later!” Many times I use the app and it says the mobile banking is unavailable, but eventually it lets me log in. But I think this message is different and the app is acting different when I try to log in. Editing to add, I also tried updating my iPhone since writing this, but even with it being the most up to date OS it’s still giving me the same message. Also, tried uninstalling and reinstalling the app.
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Response from developer
Hi there – we’re sorry to hear that you're experiencing issues accessing the mobile app. Please e-mail your contact information to feedback@easternbank.com so that we can reach out to you.
Terrible
There’s something funky about eastern’s site that will not let me logon, so I’ve been using the app as a way to access my banking info.
Now since latest iOS update the app does not work at all, so the only way I even get my balance is to call with my account number handy, and to get records of transactions go back to using statements, which doesn’t help at all with recent transactions. If I can’t get either the online login or the app up and running I’ll consider switching banks.
It’s through keeping an eye on recent transactions that I monitor for fraud, check to see if payments have gone through, etc. I like Eastern as a bank but this level of incompetence or neglect or whatever from an institution in possession of all my money is ridiculous.
Now since latest iOS update the app does not work at all, so the only way I even get my balance is to call with my account number handy, and to get records of transactions go back to using statements, which doesn’t help at all with recent transactions. If I can’t get either the online login or the app up and running I’ll consider switching banks.
It’s through keeping an eye on recent transactions that I monitor for fraud, check to see if payments have gone through, etc. I like Eastern as a bank but this level of incompetence or neglect or whatever from an institution in possession of all my money is ridiculous.
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Issues with Mobile Deposit
I only use the app for mobile check deposit. Every other transaction I do on my work laptop. Lately, over the last 3 months or so, every time I go to deposit a check, it says it can’t find the endorsement, and I have to go back to take the picture again, sometimes severs more times before it finally works. Please fix this, otherwise the app will be useless to me and I’ll have to start visiting a branch again to deposit checks, which is a complete inconvenience. I would hate to have to switch banks over this, considering the branch locations aren’t close by.
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Response from developer
Hello - Thank you for your feedback. I am sorry to hear that you're having some issues with mobile deposit. We would like to help you resolve this. If you could send your contact information to feedback@easternbank.com, we'll reach out to you directly to help fix your problem.
Remote check deposit no longer works
Sigh. Do love the bank but the newer iterations of app do not accept business sized or government checks. I now have to make all deposits in person. Narrower checks aren’t accepted in the rectangle viewer since all 4 corners don’t align with the rectangle provided. Any irregularities in check format- ie placement of date or endorsement line are not accepted. Mass DOR tax refund checks cannot be deposited remotely. Paychecks cannot either due to proportions of business checks. Please make your camera smarter. What good is an app if 1/3 its functionality unusable?!
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Response from developer
Hi Suzy! When making a mobile deposit, you don't have to fit the check image within the 4 white corners. As long as the full check is visible within the camera, you can take the photo. If you still have trouble making the deposit, please send your contact information to feedback@easternbank.com and a representative can reach out to you. Thank you!
Banking
I have had nothing but great experiences with Eastern Bank. My account was recently compromised and Eastern Banks fraud team figured it out for me and put the money right back into my account. I’m more than pleased with that
App continues to crash when depositing checks
For months and months whenever I used the check deposit feature, the app would crash and log me out right after capturing a picture of the check. So I stopped depositing checks with Eastern Bank. About a month ago, I tried it again and lo and behold it started working again. But today, perhaps because of a bug reintroduced with their most recent update, it crashes again when depositing a check. And yes I deleted and reinstalled the app and this still happens. So frustrating.
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Response from developer
Hi there – we’re very sorry to hear that you’re experiencing this and we’d like to assist you with the mobile deposit feature. At your earliest convenience, please reach out to us at feedback@easternbank.com.
Not well designed
EDIT TO THE BELOW:
The current Balance and the Actual Balance on the transaction page of your website are literally always incorrect, and don’t ever correspond to a single line in my checking history. For a financial institution this is alarming. Again: never a problem at Century. I could see exactly what had finished posting and what was still pending because the “current” would match a line in the transaction list and the “available” would match the final line at the top of all the list of transactions. These figures I see on your site/app correspond to nothing at all. Unacceptable.
As a century customer who stayed on during the merger with eastern I can honestly say that century’s app was far superior in functionality and design. Beyond that, there were rarely service interruptions where I couldn’t access my online banking through their app, while at eastern it seems to be a weekly (or at least biweekly) occurrence. Not a fan so far eastern. I’ll stick around to get through some growing pains but only for so long: your banking system being unavailable so often is a big deal. And please hold the canned “we’re sorry you’re experiencing this… please email us at…” response that most of your other reviews have received. All you have to do is make sure your customers can access their accounts at all times, and look at the functionality Century’s app offered its customers, and get yours on that level too.
The current Balance and the Actual Balance on the transaction page of your website are literally always incorrect, and don’t ever correspond to a single line in my checking history. For a financial institution this is alarming. Again: never a problem at Century. I could see exactly what had finished posting and what was still pending because the “current” would match a line in the transaction list and the “available” would match the final line at the top of all the list of transactions. These figures I see on your site/app correspond to nothing at all. Unacceptable.
As a century customer who stayed on during the merger with eastern I can honestly say that century’s app was far superior in functionality and design. Beyond that, there were rarely service interruptions where I couldn’t access my online banking through their app, while at eastern it seems to be a weekly (or at least biweekly) occurrence. Not a fan so far eastern. I’ll stick around to get through some growing pains but only for so long: your banking system being unavailable so often is a big deal. And please hold the canned “we’re sorry you’re experiencing this… please email us at…” response that most of your other reviews have received. All you have to do is make sure your customers can access their accounts at all times, and look at the functionality Century’s app offered its customers, and get yours on that level too.
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Response from developer
Hello - Thank you for your feedback. I have provided your feedback to our technology team. If you would like to be contacted directly regarding this please provide your contact information to feedback@easternbank.com.
Decency is more than decent.
Decency seems to come first in this bank’s operations, which is kind of extraordinary. The app is also straightforward and simple. Though I suppose others might need more gizmos, it’s served me really well over the past few years
Mobile app very frustrating.
I am very happy having moved to Eastern Bank; however, the mobile app does not always open. When I called about the issue I was told that there might be a new revised app and that I should delete and download again. Which I have done a couple of times but it doesn’t last. So here I am once again trying to access the app and nothing happens.
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In accessible to disabled
The developers of this application are not well-versed in iOS development. Biggest problem I have found in this application is in the transfer functionality when running voiceover which is required for blind or motor impaired individuals, the button to activate the amount to transfer is not accessible and will not bring up the keyboard. There’s no way to enter a value into this function field. Clearly this app has not been tested with accessibility in mind and is in violation of ATA accessibility for federal projects. I’ve reported this to Easton several times and I’ve gotten no responses for months. Avoid eastern bank at all costs. And the feedback functionality within the application, is also not accessible so you can’t even report the problems directly within the app. Finally, there seems to be many connectivity issues when even hitting the back button causes an error, asking you to try again.
Update:”
After responding to the developer at the link provided, minutes after the response, over a week later and I still haven’t heard anything back with promised results. Perhaps you could actually post the public response here for all to see rather than hiding behind your insincere responses.
Update:”
After responding to the developer at the link provided, minutes after the response, over a week later and I still haven’t heard anything back with promised results. Perhaps you could actually post the public response here for all to see rather than hiding behind your insincere responses.
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Response from developer
Hello - we were able to review this with our technology team and would be happy to review the results with you. If you could please provide your contact information to feedback@easternbank.com we would be happy to provide you with the information.
A Real Hometown bank
The people at EB know their clients; actually know them. If they see something unusual or a mistake, they call you BEFORE the mistake snowballs. As a person who is managing a fair amount of financial transactions, this is huge. These are people I trust and I’ve been banking with them for over a decade.
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They cancelled my autopay...
Which led to constant over draft fees.
Eastern used to be great. I legit followed tellers to Eastern from Jean D’Arc because they switched jobs and I wanted to keep their stellar service. I even found a woman who remembered me from a checking account I had there two decades prior (when I was a child). They moved those people to every corner of Eastern and destroyed my local branch. I don’t go in person any more. In fact I only set up autopays.... that “updates and site maintenance” void without warning causing me to incur an insulting amount of overdraft fees. I need to figure out a better back. I’m not going to “Join Eastern for good”
Eastern used to be great. I legit followed tellers to Eastern from Jean D’Arc because they switched jobs and I wanted to keep their stellar service. I even found a woman who remembered me from a checking account I had there two decades prior (when I was a child). They moved those people to every corner of Eastern and destroyed my local branch. I don’t go in person any more. In fact I only set up autopays.... that “updates and site maintenance” void without warning causing me to incur an insulting amount of overdraft fees. I need to figure out a better back. I’m not going to “Join Eastern for good”
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Response from developer
Hello - Thank you for your feedback. If you could send your contact information to feedback@easternbank.com, we'll reach out to you directly to help fix your problem.
Disappointed
Very disappointed with the transition from Century to Eastern. I have lost all the personal service that I enjoyed with century and have been dumped into the world of BIG BANKING and red tape!
None of my alerts transferred, I have had to spend endless hours trying to straighten out my accounts (some are still not available on line) and conveniently any alerts are not sent until after the bank fees are imposed. BIG BANKING at its best!!
None of my alerts transferred, I have had to spend endless hours trying to straighten out my accounts (some are still not available on line) and conveniently any alerts are not sent until after the bank fees are imposed. BIG BANKING at its best!!
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Great bank
I’ve been with Eastern Bank since 1975. I like dealing with local people who answered the phone. Also there’s an automated system where you can check weather a check that you have received it’s good or not. Also the app is fabulous and easy to use it’s one of the best I’ve seen. Keep it up Eastern Bank you are certainly terrific.!!
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App issues
I have not been able to open the app a number of times. App wouldn’t open. When it’s does. No Face ID I deleted it before and reinstalled it. Issues again. I just deleted the app again and will see how it works. As far as the app when in it. It’s great
Great Service-Great People-Great Bank
Recent retiree to Onset,MA. This bank was recommended by a neighbor. Really good personalized service, everything explained really well, they even demonstrated the online banking system to me. The free coin counting machine in the lobby put the icing on the cake for me.
Paul Tram
Paul Tram
Excellence in banking
I’ve had my personal account at Eastern Bank for nearly a decade now and have never had a better banking experience. Having held accounts at several other banks over the years, none have compared to Eastern. From personal service at my local branch to web and mobile banking, I feel that Eastern has provided the most thoughtful, professional and accurate services that anyone could ever appreciate and value.
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