Absolutely Awful
Doesn’t even deserve 1 star honestly. Very disappointed that Eastern thought this was even close to an upgrade. Let me list just a FEW of the issues and changes from the last program design which seemed to be SUPERIOR to the new one.
- categories not alphabetized
- you have to click and go into every transaction to put a note. Takes forever to do. with the old app, you could quickly scroll down and input PLUS you could SEE the note on the screen. In order to even know what the note says you have to click on transaction. WHAT GOOD IS THAT?
- everytime you go into your accounts, they are in a different order and no way to make them in an order you prefer
- you can’t just glance quickly at all your transactions. You have to forever scroll.
- any notes that were input from the last program (which ppl took the time to do) were NOT carried over
- No balances appear under the pending items
Honestly the list goes on and on and on.
EXTREMELY disappointed!!!!!
Perhaps you should have taken the time to survey customers and done a MUCH better job with this.
- categories not alphabetized
- you have to click and go into every transaction to put a note. Takes forever to do. with the old app, you could quickly scroll down and input PLUS you could SEE the note on the screen. In order to even know what the note says you have to click on transaction. WHAT GOOD IS THAT?
- everytime you go into your accounts, they are in a different order and no way to make them in an order you prefer
- you can’t just glance quickly at all your transactions. You have to forever scroll.
- any notes that were input from the last program (which ppl took the time to do) were NOT carried over
- No balances appear under the pending items
Honestly the list goes on and on and on.
EXTREMELY disappointed!!!!!
Perhaps you should have taken the time to survey customers and done a MUCH better job with this.
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Easy to Use WHEN
The app is wonderful WHEN it works.
I am getting tired of having to delete the app and reinstall it because it doesn’t work properly. Instead of signing me in it just spins and spins before I can even enter my sign in info.
My IOS is always up to date and there is no update available in the App Store.
Plus why does it matter if someone already used the same review name? That’s ridiculous.
I am getting tired of having to delete the app and reinstall it because it doesn’t work properly. Instead of signing me in it just spins and spins before I can even enter my sign in info.
My IOS is always up to date and there is no update available in the App Store.
Plus why does it matter if someone already used the same review name? That’s ridiculous.
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Could be better
So far. It updates as fast as it can. However I am not a fan of it being “closed” at night. What if we need to access it during an emergency or just happen to feel like checking our balance at 2am?? It’s our right as customers to have access to this. Maintenance for the app is important ofc. But it should be done once a week and also customers should be notified. Being essentially locked out of an app is frankly disconcerting.
We should have access 24/7 within reason. That is the point of apps!!
Some of us cannot afford to make it to a branch In person.
And you folks need to update things. It’s behind on mobile check deposit functionality
Also no excuse for having a debt card without tap capabilities.
Love the account policies and no fees. But the trade off is limited. Do better..
We should have access 24/7 within reason. That is the point of apps!!
Some of us cannot afford to make it to a branch In person.
And you folks need to update things. It’s behind on mobile check deposit functionality
Also no excuse for having a debt card without tap capabilities.
Love the account policies and no fees. But the trade off is limited. Do better..
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App no longer working
The app has stopped working. I will need to switch banks if I cannot use the app. The message says: “Something went wrong. Mobile banking is currently unavailable. We're working to get this issue resolved as soon as possible. Please try again later!” Many times I use the app and it says the mobile banking is unavailable, but eventually it lets me log in. But I think this message is different and the app is acting different when I try to log in. Editing to add, I also tried updating my iPhone since writing this, but even with it being the most up to date OS it’s still giving me the same message. Also, tried uninstalling and reinstalling the app.
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Response from developer
Hi there – we’re sorry to hear that you're experiencing issues accessing the mobile app. Please e-mail your contact information to feedback@easternbank.com so that we can reach out to you.
Terrible
There’s something funky about eastern’s site that will not let me logon, so I’ve been using the app as a way to access my banking info.
Now since latest iOS update the app does not work at all, so the only way I even get my balance is to call with my account number handy, and to get records of transactions go back to using statements, which doesn’t help at all with recent transactions. If I can’t get either the online login or the app up and running I’ll consider switching banks.
It’s through keeping an eye on recent transactions that I monitor for fraud, check to see if payments have gone through, etc. I like Eastern as a bank but this level of incompetence or neglect or whatever from an institution in possession of all my money is ridiculous.
Now since latest iOS update the app does not work at all, so the only way I even get my balance is to call with my account number handy, and to get records of transactions go back to using statements, which doesn’t help at all with recent transactions. If I can’t get either the online login or the app up and running I’ll consider switching banks.
It’s through keeping an eye on recent transactions that I monitor for fraud, check to see if payments have gone through, etc. I like Eastern as a bank but this level of incompetence or neglect or whatever from an institution in possession of all my money is ridiculous.
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