Eastern Bank Mobile Banking Reviews: Is It Legit?

Name: Eastern Bank Mobile Banking
Rating: 4.83755 (6328 reviews)

Eastern Bank Mobile Banking

Eastern Bank

💰 Finance

Customer Experience

Positive experience17.6% of reviews

Neutral6.8% of reviews

Negative experience75.7% of reviews

~ Based on 148 written reviews from the US App Store.

What users say about Eastern Bank Mobile Banking

Reviews of Eastern Bank Mobile Banking are mostly negative: the Finance app is rated 4.8/5 from 6.3K App Store ratings. What users like most: clean, modern design, easy to navigate. Top complaints: frequent crashes, weak security (no 2FA). Summarized from real user reviews.

Positive things

🚀Clean, modern design
👍Easy to navigate
🚀Faster performance
💡Improved mobile check deposit

Negative things

🐛Frequent crashes
🔒Weak security (no 2FA)
👎Removed useful features from old app
👎Difficult to switch between accounts

Is Eastern Bank Mobile Banking Safe?

Eastern Bank Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Eastern Bank Mobile Banking is 97/100.

This assessment is based on 6,328 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience

1.4% of ratings suggest some concerns

2.2% of ratings point to a risky experience

~ Based on 6,326 App Store ratings for Eastern Bank Mobile Banking.

Is Eastern Bank Mobile Banking Legit?

Eastern Bank Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Eastern Bank Mobile Banking is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Cannot manage credit cards on this app

It's 2026 we cannot manage debit, savings and credit on the same app?

MRMs Rayn

a month ago

Mobile Deposit no longer works

Ever since the last update, the mobile deposit stopped working. When trying to take a picture automatically, it keeps saying not enough contrast, even though I have it on the same screen dark countertop I’ve always used in the past. So, I take the photo manually, it works, but when I try to submit, it says it failed because it can’t read the numbers. Very inconvenient, since the closest branch is almost a half hour away.

TThe.Cino

2 months ago

Worst app there is.

Even though I like the bank, I don’t recommend the app. I had to go through the sign in process several times during a month vacation in Morocco. I didn’t have access to check my balance which prevented me from enjoying my time with my kids.

FForPal4ever

3 months ago

Need debit alerts

Still no alerts on debits except for checks cleared. Please add an alert for ANY account activity. Easy peasy. Right now I have zero warning into things like automated ach withdrawals, etc. Any bad actor could literally be withdrawing from my accounts right now and I would have no idea. Stop and think and let that soak in.

Ddekktech

3 months ago

Response from developer

Hi there. Thank you for taking time to share not only your feedback about the app, but also some great suggestions. We sincerely appreciate it. We’re always making improvements to the app so keep an eye out for updates!

HarborOne account locked

After the collab with EasternBank and HarborOne, i’ve been unable to log into my account and I can’t even check how much money I have left in my account unless I transfer all of it to Venmo.

I have emailed one of the workers that originally helped my create my HarborOne account and she hasn’t responded at all.

For the past months I’ve been trying to login and it keeps saying account unavailable if I do it through the EasternBank login, but if I do it for the “Coming from HarborOne” option it continuously said that my account was locked.

I have no availability of my account and I don’t know what’s currently happening with it unless mail comes in that would tell me how much I have left.And now I was given a new card from Eastern Bank and they still wouldn’t let me into my account.

TThatcatlovergirljael

4 months ago

Trash

Trashhhhhhhh please don’t download

Tthee_jamaican

5 months ago

Updated review

App remains “phone sized” even when using on a tablet which is annoying. Also, now the notes they allow you to add when making a transfer no longer appear when you click back into the transaction. Looks like this changed sometime in February.

DDontmakemethinkofanickname

5 months ago

Response from developer

Hi there! Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!

Myrtha

Paul

MPmyrtha paul

6 months ago

Used harbor one for years until Eastern bank took over!

When my original local bank was taken over by Eastern Bank I had to go into the bank in person for a new banking card and help w/ app but I hours after receiving my new debit card from bank noticed via notification that 300$ had been taken out of my account via atm! I never use ATM and was shocked so called immediately the main bank bc the manager of the bank in abington Massachusetts was the lady that actually
Made my new debit card right there at bank only for me to find out later that evening that not only did she take 300$ she made two debit cards gave me one and took one herself also after pulling 300$ from my account she turned around and used the extra card hours later at cvs a pharmacy i dont use so knew it wasn’t me as soon as I saw the charge!! Then she attempted to pull another amount in the hundreds, luckily by then the fraud center had shut down other card i had no clue.

JMJennifer mccormack

6 months ago

Response from developer

Hi Jennifer. We are very sorry to hear that you experienced this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.

Need better alerts

Please add an alert for when any activity hits an account. HarborOne had this, as do all my other banking and credit card apps. I mean, there’s an alert for when a check number clears. Really? Checks are a relic of the past. In fact one bank I use doesn’t even provide personal checks anymore. Point is, if you can provide an alert for that, I can’t imagine how difficult it is to add an alert for any transactions, deposit or withdrawal. That would make it so much easier to catch fraud if it ever happened.

Ddekktech

8 months ago

Response from developer

Useless

Came over from HarborOne. Totally useless app for iPad. Don’t even bother.

HTHouse of Toby

8 months ago

Easy to use

Just coming over from HarborOne and I like the app. Only issue is it remains “phone sized” even when using on a tablet.

DDontmakemethinkofanickname

8 months ago

Welcome to the small screen

I just love the retro look of a phone-sized screen on my nice big iPad. It’s so fun to scroll up and down to see information that could all be presented at once on a full-screen app. I thought HarborOne’s app was crude, but Eastern Bank really pulled out all of the stops. I guess I’ll be spending a lot more time in the bank and on the phone, trying to make sense of my accounts.

MMississippi_Guy

9 months ago

Response from developer

Hi there - we're sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the mobile app. In the meantime, there is a circle icon with arrows on the bottom, right-hand side of the app that you can use to enlarge the app. If you have additional feedback you'd like to share, please feel free to contact us directly at feedback@easternbank.com .

Suggestion

Change currency input field to automatically add decimal point. First two digits entered are cents. Having to type the period is awkward.

SSierra2325

9 months ago

Feedback

You guys should add the ability to lock the card.

Sstarrlita411

10 months ago

Mostly working

The basic functionality works well; however, more complex features are either missing or not working. For example, viewing deposit history can crash the app temporarily and unexpectedly drop you to the login page.

KKravee

a year ago

Response from developer

Hi there. We are very sorry to hear that you’re experiencing this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.

Multiple accounts

The app itself is very functional. The major downfall is if you have multiple accounts with different sign-on, it will not allow you to use the app to sign on with multiple accounts. So the app has to be uninstalled and reinstalled.

PPizzaGuy781

a year ago

Horrible

Your app is trash after the sun goes down. Hopefully you don’t need to do anything like move money around after the sun sets cause there’s the routine banking fix every night after 10pm till 3am better hope you don’t need anything done within that time frame or your hosed…….

NNeverworks66

a year ago

Response from developer

Hi there - We do process transactions overnight and during that time, the ability to transfer funds is not available. You can still sign in and view your accounts and activity. If you're experiencing issues outside of funds transfer, please send your contact information to feedback@easternbank.com and a member of the team will reach out to you.

BIG

After the update to the new app, everything is BIG. Way too BIG for the screen on my iPhone 16+. What’s that all about?

TUThe guy from U.S.

a year ago

Font too large!

The size of the font on the updated app is much too large. Everything appears distorted. Have resorted to using my laptop to check my banking, which defeats the purpose of the app. Please look into this - I can’t be the only one bothered!

NNkris1

a year ago