Eastern Bank Mobile Banking User Reviews

Name: Eastern Bank Mobile Banking
Rating: 4.8 (6315 reviews)

Eastern Bank Mobile Banking

Eastern Bank

💰 Finance

What users say

Summarized from real user reviews of Eastern Bank Mobile Banking. Based on 6.3K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Clean, modern design
👍Easy to navigate
🚀Faster performance
💡Improved mobile check deposit

Negative things

🐛Frequent crashes
🔒Weak security (no 2FA)
👎Removed useful features from old app
👎Difficult to switch between accounts

Top reviews

Most Recent Highest Rated Lowest Rated

Trash

Trashhhhhhhh please don’t download

thee_jamaican

a month ago

Updated review

App remains “phone sized” even when using on a tablet which is annoying. Also, now the notes they allow you to add when making a transfer no longer appear when you click back into the transaction. Looks like this changed sometime in February.

Dontmakemethinkofanickname

a month ago

Response from developer

Hi there! Thank you for providing your feedback. We are always seeking new ways to improve your Eastern Bank experience and will pass this information along to our development team!

Myrtha

Paul

myrtha paul

2 months ago

Used harbor one for years until Eastern bank took over!

When my original local bank was taken over by Eastern Bank I had to go into the bank in person for a new banking card and help w/ app but I hours after receiving my new debit card from bank noticed via notification that 300$ had been taken out of my account via atm! I never use ATM and was shocked so called immediately the main bank bc the manager of the bank in abington Massachusetts was the lady that actually
Made my new debit card right there at bank only for me to find out later that evening that not only did she take 300$ she made two debit cards gave me one and took one herself also after pulling 300$ from my account she turned around and used the extra card hours later at cvs a pharmacy i dont use so knew it wasn’t me as soon as I saw the charge!! Then she attempted to pull another amount in the hundreds, luckily by then the fraud center had shut down other card i had no clue.

Jennifer mccormack

2 months ago

Response from developer

Hi Jennifer. We are very sorry to hear that you experienced this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.

Need better alerts

Please add an alert for when any activity hits an account. HarborOne had this, as do all my other banking and credit card apps. I mean, there’s an alert for when a check number clears. Really? Checks are a relic of the past. In fact one bank I use doesn’t even provide personal checks anymore. Point is, if you can provide an alert for that, I can’t imagine how difficult it is to add an alert for any transactions, deposit or withdrawal. That would make it so much easier to catch fraud if it ever happened.

dekktech

4 months ago

Response from developer

Hi there. Thank you for taking time to share not only your feedback about the app, but also some great suggestions. We sincerely appreciate it. We’re always making improvements to the app so keep an eye out for updates!

Useless

Came over from HarborOne. Totally useless app for iPad. Don’t even bother.

House of Toby

5 months ago

Easy to use

Just coming over from HarborOne and I like the app. Only issue is it remains “phone sized” even when using on a tablet.

Dontmakemethinkofanickname

5 months ago

Welcome to the small screen

I just love the retro look of a phone-sized screen on my nice big iPad. It’s so fun to scroll up and down to see information that could all be presented at once on a full-screen app. I thought HarborOne’s app was crude, but Eastern Bank really pulled out all of the stops. I guess I’ll be spending a lot more time in the bank and on the phone, trying to make sense of my accounts.

Mississippi_Guy

5 months ago

Response from developer

Hi there - we're sorry that our app didn't meet your expectations. We take your feedback seriously, and we're actively working on improving the mobile app. In the meantime, there is a circle icon with arrows on the bottom, right-hand side of the app that you can use to enlarge the app. If you have additional feedback you'd like to share, please feel free to contact us directly at feedback@easternbank.com .

Suggestion

Change currency input field to automatically add decimal point. First two digits entered are cents. Having to type the period is awkward.

Sierra2325

5 months ago

Feedback

You guys should add the ability to lock the card.

starrlita411

6 months ago

Mostly working

The basic functionality works well; however, more complex features are either missing or not working. For example, viewing deposit history can crash the app temporarily and unexpectedly drop you to the login page.

Kravee

8 months ago

Response from developer

Hi there. We are very sorry to hear that you’re experiencing this, and we would like to make this right. Please send us an e-mail at feedback@easternbank.com detailing the concerns and feedback that you have for us, and we’ll be able to provide you with further assistance and make sure that your concerns are addressed.

Multiple accounts

The app itself is very functional. The major downfall is if you have multiple accounts with different sign-on, it will not allow you to use the app to sign on with multiple accounts. So the app has to be uninstalled and reinstalled.

PizzaGuy781

8 months ago

Response from developer

Hi there. We’re sorry to hear about your experience with our app and we’d love to help. Please e-mail your contact information to feedback@easternbank.com so that we can reach out to you.

Horrible

Your app is trash after the sun goes down. Hopefully you don’t need to do anything like move money around after the sun sets cause there’s the routine banking fix every night after 10pm till 3am better hope you don’t need anything done within that time frame or your hosed…….

Neverworks66

10 months ago

Response from developer

Hi there - We do process transactions overnight and during that time, the ability to transfer funds is not available. You can still sign in and view your accounts and activity. If you're experiencing issues outside of funds transfer, please send your contact information to feedback@easternbank.com and a member of the team will reach out to you.

BIG

After the update to the new app, everything is BIG. Way too BIG for the screen on my iPhone 16+. What’s that all about?

The guy from U.S.

a year ago

Font too large!

The size of the font on the updated app is much too large. Everything appears distorted. Have resorted to using my laptop to check my banking, which defeats the purpose of the app. Please look into this - I can’t be the only one bothered!

Nkris1

a year ago

Thank you

Hey guys, great app update. Thank you. For some reason I can’t do a deposit on my phone any more. It says “full screen required,” please fix. Thank you very much!

em yeehah

a year ago

Response from developer

Hi there - We're sorry to hear you're having an issue with mobile deposit and we'd like to learn more to see if we can assist you. Please send your contact information to feedback@easternbank.com, and a customer service representative will reach out to you.

New update is not good

Why are the fonts so big? I can’t even see what the charge is for now without selecting each item?! I don’t see anywhere I can change it.

Patty pie2

a year ago

Bad move

This is so ridiculous to do to older clients. Because I can’t afford a “ new whiz kid “ phone , I’m being punished and treated like a moron. All your “Good “ just went out the window!

f--- off

a year ago

Updated

Forced to update this app, for what? It updated and all the words sizing has changed and is so large my neighbor across the street can read my phone!!! Ridiculous.

hddesdemona