Cannot book rides due to app failures
Repeated error messages. Cannot add any required info (such as phone number) to book. Endless error loops. Nice concept, terrible execution. Waste of time, unfortunately.
Unhandled error
Confusing app. Booked ride to the airport, chose the option to book ride on my return, but kept getting error “null is not an object evaluating c.customer”. Gave up then realized I had changed the date on my first ride. Wish the app was easier to use, because we loved using ecarra before covid.
Ride approved then canceled.
Love the idea.
Love the concept.
What I did not like was booking a ride around 8AM, it being approved shortly after, and by the evening (close to pick up time) no driver assigned, and the ride being canceled/declined AFTER I placed a call to basically ask if I was being picked up.
Had to rely on Uber. The Uber turned out to be fine and wasn’t much more expensive than the ride I booked but it was more about the experience.
Never even got a call back explaining what might’ve happened.
Simply got a notification from the app saying the ride was now declined.
Love the concept.
What I did not like was booking a ride around 8AM, it being approved shortly after, and by the evening (close to pick up time) no driver assigned, and the ride being canceled/declined AFTER I placed a call to basically ask if I was being picked up.
Had to rely on Uber. The Uber turned out to be fine and wasn’t much more expensive than the ride I booked but it was more about the experience.
Never even got a call back explaining what might’ve happened.
Simply got a notification from the app saying the ride was now declined.
Show more
Really great experience
What a joy to get off a 4 hour flight…and have a TESLA waiting for us. Exactly as pre-ordered. For right around what I used to pay Uber for a more, shall we say, mediocre experience. Only eCarra in the metroplex for us going forward!
You app crashes upon sign in.
Your app is getting a fatal error, when trying to login via Facebook.
Response from developer
Thank you for the feedback! We have found the issue that you ran into and remedied it in our most recent update. Please let us know if you have any additional questions or issues while using our service.
Great Service
This is a great option for a DFW ride share! Not only eco-friendly, but affordable and first class service! When you make a reservation through this app at least a day in advanced your really get first class service!
Danger!
After registering your password is emailed back to you in open text. So your password is on an email server somewhere
Response from developer
Thank you for your feedback. We have since removed clear text passwords from our customer onboarding emails and have updated our encryption methods for legacy accounts. Please let us know if you have any additional questions or issues while using our service.
Wow!!
Really impressed with their rates and their Tesla’s are immaculate! Such a great option for getting to the airport! So excited to use ECARRA again!!
App doesn’t work.
Doesn’t let you get past trying to setup account. You enter email. It ask to verify email. Email states your device will as to return to app. It doesn’t. You return to app and it wants you to still verify email. Endless loop. Closing app and restarting process a dozen times does help either. Shame!!
Show more
Response from developer
Thank you for your feedback. We previously identified an issue where certain social signup methods would not provide account information in a reliable manor. We have resolved the issue in our most recent update. Please let us know if you have any additional questions or issues while using our service.
Amazing!
This is such a great company! The drivers are friendly and the cars are fascinating! We have started using this in place of Uber! I would recommend this to anyone!
Wonderful
I had a wonderful experience with eCarra from my pickup at DFW airport. My company recommended them as their main executive transportation provider and I can see why! What a cool experience being picked up in their fleet of all electric Tesla’s. It was quite the special experience with the bonus of contributing to the environment.
Show more
Amazing Service!!
eCarra has tapped into something great! The professional knowledgeable drivers, pristine all electric eco friendly cars, and excellent customer service is unparalleled to any other ride share service out there period! Highly recommend industry game charger.
Say Goodbye To Uber & Lyft
Ever gotten into a nasty Uber or a Lyft that smells like weed? For a very competitive price, you can ride in a Tesla....with a driver who knows if you're in the mood for silence or heading out on the town. Not only do I need to save the environment by riding in an electric car, but they also plant a tree for every ride. So, step aside Uber & Lyft!
Show more
Finally!
Finally an easy to use and well priced transportation method where I don’t have to worry if the car will smell or the driver will kill me!
Broken
App doesnt open
Great Idea not so great app
You shouldn’t have to put in a credit card to browse the app and look at pricing.
Also it crashed a few times within 5 minutes of downloading... iPhone X.
Love the idea!!!
Also it crashed a few times within 5 minutes of downloading... iPhone X.
Love the idea!!!
Changing the future of riding sharing!
eCarra is changing the game. They’re providing another way to get from place to place, while thinking of our future. They plant a tree with every ride they give.
