H
The code didnโt come
Top up
I thought using app is going to be difficult but it actually proved me wrong. I am quite satisfied and will check the balance on my meter later. Thanks
DE GAIUS REVIEW ๐
Such an amazing experience to use this appโฆ. Itโs swift and superbโฆ. Keep it up ECG and thanks for saving our timeโฆ.Now I can just buy prepaid without going to vendors, lol ๐
Good work here guys
Good work here guys
Fix it!!
The app is useful and makes it convenient to buy credit anytime, any day. However, one of its biggest drawbacks is how difficult it is to manage a mobile money (MoMo) wallet.
If you change your phone, you canโt simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isnโt even an OTP or any other verification option to confirm that youโre the rightful owner of the wallet.
I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhereโeven though I still had my phone with me. This process is unnecessarily frustrating.
Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth.
I hope you take this feedback seriously and improve the user experience.
If you change your phone, you canโt simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isnโt even an OTP or any other verification option to confirm that youโre the rightful owner of the wallet.
I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhereโeven though I still had my phone with me. This process is unnecessarily frustrating.
Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth.
I hope you take this feedback seriously and improve the user experience.
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Dr Kelvin
ECG PowerApp, is fast and reliable but please put more effort.
Powerful app
Very convenient to buy
Nice
It very useful
Recharging Prepaid
Very poor
Worst
Worst app I tried purchasing and it couldnโt go through but I have been debited
This time around my credit want to meter straight
๐ค๐ฟ๐ค๐ฟ
Wallets issues
I can use my phone number to pay my bills on the app?
Poor service and even poorer customer care
They will debit your money and tell you to wait for 5 hours . Donโt bother calling CC they literally decline your call. And they do this intentionally
Credit loading
Sometimes the credit does not load authentically. You have to manually load it which is hectic
Checking balance
Please improve by enabling usyo check our remaining money balance on the meter without checking from the meter
Prepaid issues
Iโve been trying to buy prepaid for myself and since a month theyโve been giving me notification that my money is not enough for the fee mean while Iโve been debited
I donโt get it
I want to see the money I sent that you guys are saying is not enough
Anytime I buy prepaid it doesnโt reflect unless I use tokens
Anytime I buy prepaid it doesnโt reflect unless I use tokens
Token
Bad service token not working after recharging
Fix it
Whatโs the use of the app if we canโt check our balance
Bad
Bought a prepaid of 47gh, it never came and I didnโt get my money back either !!!
Kindly refund my money please.
Kindly refund my money please.
