H
The code didn’t come
Top up
I thought using app is going to be difficult but it actually proved me wrong. I am quite satisfied and will check the balance on my meter later. Thanks
DE GAIUS REVIEW 😚
Such an amazing experience to use this app…. It’s swift and superb…. Keep it up ECG and thanks for saving our time….Now I can just buy prepaid without going to vendors, lol 😂
Good work here guys
Good work here guys
Fix it!!
The app is useful and makes it convenient to buy credit anytime, any day. However, one of its biggest drawbacks is how difficult it is to manage a mobile money (MoMo) wallet.
If you change your phone, you can’t simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isn’t even an OTP or any other verification option to confirm that you’re the rightful owner of the wallet.
I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhere—even though I still had my phone with me. This process is unnecessarily frustrating.
Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth.
I hope you take this feedback seriously and improve the user experience.
If you change your phone, you can’t simply add your existing MoMo wallet to the new device. Instead, you first have to remove it from the old phone before you can register it again. But what happens if your old phone is lost, stolen, or damaged? There isn’t even an OTP or any other verification option to confirm that you’re the rightful owner of the wallet.
I recently had to visit your office, and all I was given was a phone number to call so my wallet could be removed because the system claimed it had already been added elsewhere—even though I still had my phone with me. This process is unnecessarily frustrating.
Why make it so difficult for customers who simply want to buy credit? Please consider improving the app by following the example of GWC. Their app is much easier to use, and customers can contact support directly through the app to resolve issues quickly without all the unnecessary back and forth.
I hope you take this feedback seriously and improve the user experience.
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Dr Kelvin
ECG PowerApp, is fast and reliable but please put more effort.
