Would be zero star. Get Nest
The app and thermostat are pretty easy to operate. However I have Hold Duration set to “Until You Change It” and it still changes on its own. This is beyond aggravating. I want it to let me control it 100%. It seems to be trying to guess my schedule. I like to turn down the temp about an hour before I go to bed and raise it a few degrees once I wake up. My schedules are not always the same so often times I wake up early on my days off because the house it too warm.
Also, I have 2 additional temperature sensors in the house. I wish it had an option to set thermostat to operate off of one of the additional sensors at the push of a button instead of only on schedules.
I have had this for over a year now. I have all automation settings and smart optimizations turned off and the thermostat will still change the temperature on its own. I hate sitting in my living room perfectly comfortable and a few hours later wondering why I’m suddenly freezing. I look at my thermostat and it has set its self 3 degrees cooler. I’m soooo annoyed and may either switch to Nest or just a dumb thermostat.
Spoke with Ecobee support and they said my issue is tied to the sleep schedule (that I have disabled) changing the temperature. Schedules don’t work in my house as I have people that don’t go to bed until others are about to wake up for the day. They said you can not delete schedules and go full manual control.
A year later and I still hate this product. It still changes settings on its own. I went all summer with it working fine. It got unusually cold outside this week, and I had to turn the furnace on. I set it to 72 and woke up on the morning to it being set to 67. I DO NOT WANT IT TO CHANGE IT’S SELF. This is the single most frustrating piece of technology that I own!
Update: Two years later, had it working decent for a while. Has randomly started to change my set cooling temp in my house from 70 to 77 in the middle of the night. I love waking up sweaty. I haven’t changed anything. Support blames Apple Homekit. My phone is the only Apple product controlling it, and I only use the app. Not sure how Homekit is calling for temp changes while I’m sleeping and automation is as off as it can be. I still wish automation could be fully disabled. Time to abandon this company completely. I am glad I have stopped so many customers of mine from purchasing Ecobee.
Also, I have 2 additional temperature sensors in the house. I wish it had an option to set thermostat to operate off of one of the additional sensors at the push of a button instead of only on schedules.
I have had this for over a year now. I have all automation settings and smart optimizations turned off and the thermostat will still change the temperature on its own. I hate sitting in my living room perfectly comfortable and a few hours later wondering why I’m suddenly freezing. I look at my thermostat and it has set its self 3 degrees cooler. I’m soooo annoyed and may either switch to Nest or just a dumb thermostat.
Spoke with Ecobee support and they said my issue is tied to the sleep schedule (that I have disabled) changing the temperature. Schedules don’t work in my house as I have people that don’t go to bed until others are about to wake up for the day. They said you can not delete schedules and go full manual control.
A year later and I still hate this product. It still changes settings on its own. I went all summer with it working fine. It got unusually cold outside this week, and I had to turn the furnace on. I set it to 72 and woke up on the morning to it being set to 67. I DO NOT WANT IT TO CHANGE IT’S SELF. This is the single most frustrating piece of technology that I own!
Update: Two years later, had it working decent for a while. Has randomly started to change my set cooling temp in my house from 70 to 77 in the middle of the night. I love waking up sweaty. I haven’t changed anything. Support blames Apple Homekit. My phone is the only Apple product controlling it, and I only use the app. Not sure how Homekit is calling for temp changes while I’m sleeping and automation is as off as it can be. I still wish automation could be fully disabled. Time to abandon this company completely. I am glad I have stopped so many customers of mine from purchasing Ecobee.
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It will be nice once I learn it.
I’m still learning to adjust my temperature.
Scheduling
Who designed the scheduling? Its absolutely amazing in getting users to spend a wholesome amount of time and still not end up with the desired schedule.
Simple recommendation: Remove all the rules you got around scheduling, let users decide/create their own schedule, only disallow overlap, or gaps, do not EVER AUTOCORRECT coz your current logic in simple words Blows big time.
Simple recommendation: Remove all the rules you got around scheduling, let users decide/create their own schedule, only disallow overlap, or gaps, do not EVER AUTOCORRECT coz your current logic in simple words Blows big time.
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Decent but could be so much better
The app is pretty easy to use and the hours running and equipment trending is great! However many people want more info like if stage 2 heating is on or aux heating, without having to click through so many options.
I also would request custom HOLD times that should be very simple to do. Just the option to set any custom time at the time of changing the temp instead of just offering 4 basic options.
I also would request custom HOLD times that should be very simple to do. Just the option to set any custom time at the time of changing the temp instead of just offering 4 basic options.
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It does what it needs to do
This does what it needs to do, but boy it would be great if you added a setting to turn off the ads. I have all the hardware I need. Let me turn off the store.
Stay Far Away
Over a decade and still can’t get a simple schedule set, support is non existent, and now they are hounding us daily for personal information. It’s been horrible ecobee, we’ll finally be rid of you next week, at all of our property’s. Good riddance.
I can’t imagine how this app got a good rating
Well, I have one idea, but I’m sure that the people who read reviews can guess.
Schedule is the WORST
The app works well for the most part but the geniuses at ecobee think they know more about the way you want to run your AC than you do. Get rid of the freaking schedule and I may come back. If you want to manage your own cool and heat thermostat stay away from this app. They require a 24 hour schedule and it’s the most annoying thing I have ever encountered.
They say there are ways to override it but it does not work all the time.
Stay away
They say there are ways to override it but it does not work all the time.
Stay away
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Time adjustment
If I change temp. It only always to change for rest of the day. I can’t set it for a certain temp for only 8 hours. App sucks. Loses connection a lot too. Doesn’t have anything to do with my internet connection either.
Ecobee+
After the update I am unable to get rid of ecobee+.
Wow
If anyone from ecobee reads reviews…
STOP TURNING ON SUPPORT GRID INTEGRITY ON MY THERMOSTATS!!!
Third time ecobee has done this! STOP IT! It’s not my job to help the grid. It’s the state of Texas job to fix the damm thing!
STOP TURNING ON SUPPORT GRID INTEGRITY ON MY THERMOSTATS!!!
Third time ecobee has done this! STOP IT! It’s not my job to help the grid. It’s the state of Texas job to fix the damm thing!
No Ultra Complication
Complication not available on a new Watch Ultra? What’s up with that!?
Still not back? What are you people doing to fix this problem that you caused?
———
This lie was in February:
“Thanks for flagging this! We’re aware of the issue and have completed the fix which will be included in the next app update. We appreciate your patience and feedback.”
It’s now nearly mid-May. [update: early September 2026; still nothing]
_____
HEY!! Anybody!!! WHEN IS THE COMPLICATION FOR THE ULTRA GOING TO BE RELEASED?! NO RESPONSE FOR MONTHS!!!!
Is anybody paying attention? No? Figures, this company’s service is the worst. Horrendous.
_____
Out of the last fifty reviews for this thing only three have five stars —— a great many are one star. This tells you all you need to know about how abysmally bad this company is. So sad, had such potential, probably some billionaire owns and now ignores it. The worst of the worst.
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I have Activity Alert on, someone came through my door, and I received the alert well more than five minutes later. This is seriously bad for security! What a pathetic piece of garbage.
Still not back? What are you people doing to fix this problem that you caused?
———
This lie was in February:
“Thanks for flagging this! We’re aware of the issue and have completed the fix which will be included in the next app update. We appreciate your patience and feedback.”
It’s now nearly mid-May. [update: early September 2026; still nothing]
_____
HEY!! Anybody!!! WHEN IS THE COMPLICATION FOR THE ULTRA GOING TO BE RELEASED?! NO RESPONSE FOR MONTHS!!!!
Is anybody paying attention? No? Figures, this company’s service is the worst. Horrendous.
_____
Out of the last fifty reviews for this thing only three have five stars —— a great many are one star. This tells you all you need to know about how abysmally bad this company is. So sad, had such potential, probably some billionaire owns and now ignores it. The worst of the worst.
———
I have Activity Alert on, someone came through my door, and I received the alert well more than five minutes later. This is seriously bad for security! What a pathetic piece of garbage.
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Defective thermo & Sensors
Do not buy this product unless it gets fixed by the IT Techs behind the scenes. I have turned off all so-called in "Smart" comfort settings& it is still turning on by itself in my iPhone ProMax16. I even purchased more sensors and they are incorrect also and even teaching my presence in three privacy of my own home. A huge overreach on a smart electronic device. I think it could even be Resideo who is monitoring the therms homos in Phoenix for SRP & APS. Busted!!
they are all innocuous
they are all innocuous
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Simplicity is gone
The whole point of a thermostat is to turn on the heating or cooling for a home. This app doesn’t even have a defined way to do that. It’s very complicated and hidden between icons, which you have to press and learn how to use. It’s very technically challenging for older people. And the eco plus feature seems to be forced on you.
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APP Troubles
The APP is frequently showing as being Offline. It never used to do this. Incredibly frustrating
Français SVP
Je ne trouve pas d’application en français
The app and thermostat are broken
I enjoyed the product up until recently. The thermostat and the app are almost constantly offline, the sensors don’t work properly, the thermostat shows wrong temperature. Month ago I would recommend the product but now I will recommend to avoid it.
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Annoying email prompt
Every time I launch it now it asks for my email address. I don’t want to be spammed, and my thermostat doesn’t need to email me
Doesn't work
I'm not sure how this app is rated so high. I set our temperature at 72 and it changes to 68 degrees. We have 2 and both change. Our contractor that installed them has come out twice to set them up. Not eco friendly.
