Update is so terrible, our store now uses paper and pen
You've effectively destroyed this app. The aggressive shift to food safety only and erasure of FOH tools and lists have rendered this app unusable. Can you PLEASE remove the bluetooth popup every SINGLE time we open the app? NO I WILL NOT PROVIDE BLUETOOTH BC WE DO NOT USE THIS FEATURE.
Assigning shift leads has broken. Finding shift setups is a stupid maze. (My store has to go to team -> lunch daypart -> setups -> drop down menu -> scroll down to dinner/close.) Why can't I just go to dinner/close to begin with??? Checklists are impossible to find by TMs. We spend at least a 5-10 mins of our allotted closing time trying to help TMs find their checklists.
Why would you presume to know the ebbs and flows of every restaurant to determine when we should send our breaks? Some stores are 5 million dollar stores, others are 11 million dollars. The needs of each restaurant are vastly different regarding breaks so your "suggested" break time feature is, quite frankly, idiotic. My restaurant has switched to paper and pen for this.
Why would you remove the safe count addition feature? Another area where paper and pen is more useful than this app. Also, the need to press "enter" so your answers are "recorded" is definitely a..... choice. Found that out the hard way when I filled out my safe count only to find all my answers gone...... thus forcing me to recount my entire safe. This was not an issue before so thanks for making it extra annoying.
Recognitions? Gone. Top performers? Gone. Bdays and anniversaries? Gone. All checklists have reduced themselves in point values and we cannot figure out how to get them back.
Even with the hard about face to BOH focused features, you'd think at least their area of the app is functional. (It's not). Waste is now just a blank white screen.
I miss VSBL so dearly. Kitchen IQ is an empty shell of what VSBL used to be. Oh and btw, nobody calls it Kitchen IQ. Much like the destruction of twitter by Elon, we will NEVER concede and it will never be referred to as its attempted rebrand.
Assigning shift leads has broken. Finding shift setups is a stupid maze. (My store has to go to team -> lunch daypart -> setups -> drop down menu -> scroll down to dinner/close.) Why can't I just go to dinner/close to begin with??? Checklists are impossible to find by TMs. We spend at least a 5-10 mins of our allotted closing time trying to help TMs find their checklists.
Why would you presume to know the ebbs and flows of every restaurant to determine when we should send our breaks? Some stores are 5 million dollar stores, others are 11 million dollars. The needs of each restaurant are vastly different regarding breaks so your "suggested" break time feature is, quite frankly, idiotic. My restaurant has switched to paper and pen for this.
Why would you remove the safe count addition feature? Another area where paper and pen is more useful than this app. Also, the need to press "enter" so your answers are "recorded" is definitely a..... choice. Found that out the hard way when I filled out my safe count only to find all my answers gone...... thus forcing me to recount my entire safe. This was not an issue before so thanks for making it extra annoying.
Recognitions? Gone. Top performers? Gone. Bdays and anniversaries? Gone. All checklists have reduced themselves in point values and we cannot figure out how to get them back.
Even with the hard about face to BOH focused features, you'd think at least their area of the app is functional. (It's not). Waste is now just a blank white screen.
I miss VSBL so dearly. Kitchen IQ is an empty shell of what VSBL used to be. Oh and btw, nobody calls it Kitchen IQ. Much like the destruction of twitter by Elon, we will NEVER concede and it will never be referred to as its attempted rebrand.
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Update is awful. Reconsider a different platform.
We use our KitchenIQ for multiple reasons within our business and the updates have not been heard or received by there Support Staff. Please consider our feedback when creating a new platform. Breaks make no sense, scheduling does not have an option to sync when updated, we cannot see recognition or infractions well. Checklists are harder for our team to use. It is not user friendly.
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Unusable after update
Not sure what happened with the recent update but this app is unusable now. Our store is currently looking for a different app to use. Morning and afternoon shifts are now mixed together on the roster so you have to sift through morning and night shift employees when making a set up for the day. It shows the estimated time you should send someone on a break instead of what time arrived to their shift. Checklists assigned to someone are nearly impossible to find / access. Terrible update.
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I missed the old kitchen IQ
The new kitchen IQ 3.0 update is absolutely horrible. You can no longer give out top performers, and recognitions are no longer broadcasted. As a result of this, team members are now no longer motivated to put their best into what they’re doing because they cannot get recognized for it. The new interface is very hard to navigate and it is just overall a lot worse than the older versions. please bring back the old version!!!!!!!
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Downhill since EcoLab Happened
In this new 3.0 update—they announced new features for checklists. What they didn’t announce was they REMOVED features that we use everyday. Like the team feed where we can see recognitions, birthdays, anniversaries that are coming up.
Also, the features that we still do have don’t even work properly. I wish we could revert to the previous update so badly.
No matter what area of the restaurant you’re in, you see ALL the breaks for ALL areas on your setup. Plus everyone is showing up with two breaks instead of one.
We have to manually input random people as they don’t show up OR people who aren’t working that day at all will show up. When we have to manually put in times, it changes the hours. Example: we put in a 7-2 team member and it changes to 8-3 as soon as you save.
And to top it off the new design is a downgrade. I feel like VSBL has this beautiful thing built that was PERFECT! And now it’s changed, and it’s way worse. To support our business we may look into new apps if these crucial things aren’t fixed in a timely manner. Just wanted to give my honest feedback.
Also, the features that we still do have don’t even work properly. I wish we could revert to the previous update so badly.
No matter what area of the restaurant you’re in, you see ALL the breaks for ALL areas on your setup. Plus everyone is showing up with two breaks instead of one.
We have to manually input random people as they don’t show up OR people who aren’t working that day at all will show up. When we have to manually put in times, it changes the hours. Example: we put in a 7-2 team member and it changes to 8-3 as soon as you save.
And to top it off the new design is a downgrade. I feel like VSBL has this beautiful thing built that was PERFECT! And now it’s changed, and it’s way worse. To support our business we may look into new apps if these crucial things aren’t fixed in a timely manner. Just wanted to give my honest feedback.
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Worst update ever
The recent update on this app has been detrimental to our store. We are converting back to using paper so we do not have to use the app anymore. The breaks are not functional because it does not show all of them, it is impossible to keep up with infractions and accountability and the fact that we have to sign in every single time to view anything is ridiculous. This used to be a good app but now I would tell anyone that is considering it to not use it. I have yet to hear one positive thing about this new update and the developers need to fix it.
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NEW UPDATE IS AWFUL
i have been using this app since it was called “VSBL” for about 2 ish years now and it has always been great except for the most recent update. it is terrible and my store has been opting to post paper setups in our group chat rather than use this. we rotate positions throughout the shift and trying to make setups while rotating people out is a nightmare. PLEASE BRING BACK OLD SETUPS !!! also, i can no longer put the areas in the order of my liking. i usually reorder them to be iPos, drive thru, front counter, then misc due to ease of seeing the most important positions to get to but i can no longer even do that.
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Not an update- a completely different app!
Combined shifts with broadcasts, broadcasts look worse- not as nice, makes me not even want to read them. No more shift notes to update team on daily goals, contests, special events, etc. was told I’d have to broadcast if I wanted to get info across, but that’s completely different. Safe count is now like a checklist and doesn’t add it up for you anymore and extremely hard to find. Boh and foh all on the same setup, and breaks now have a suggested time instead of telling me the hours that the team works. Can’t see rewards/tokens in the team section anymore so they’re not as effective. Literally just the worst update, and will probably cost them our store, absolutely horrible.
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Terrible update, revert to previous version
Revert the update I hate how you combined shifts and the feed. Safe counts and shift notes are just gone, and there’s no way to see who the top performer is? Why is any of this necessary??? I can also see chats I’m not supposed to, and all of the trainer data is just gone??? The previous shift leaders is also gone? There’s no completion per shift just the whole day, so even if I get 100% on my shift it doesn’t matter because my morning leader didn’t. Not to mention I’ve experienced crashes. For the first time , which it never has done before. You also can’t easily see where you are on the setup on your Home Screen? A really important part imo. Atp revert the update unless you’re able to put a fully functional bot buggy version out.
I keep having to edit this because I find more messed up stuff. It won’t sync with hot schedules , so I cannot see who’s on shift from this, or see who has breaks.
This is like the 5th time
I’ve come back, but why does my setup show boh people when I’m making a foh setup? Why when I try to add someone to the setup it’s alphabetical order instead of by what time they get there???
Why does it keep signing me out? I need this app to just work and 7 seconds to sign in every time is the opposite of what I want.
I keep having to edit this because I find more messed up stuff. It won’t sync with hot schedules , so I cannot see who’s on shift from this, or see who has breaks.
This is like the 5th time
I’ve come back, but why does my setup show boh people when I’m making a foh setup? Why when I try to add someone to the setup it’s alphabetical order instead of by what time they get there???
Why does it keep signing me out? I need this app to just work and 7 seconds to sign in every time is the opposite of what I want.
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Never works
I can never get the app to work if I’m at work. Which is the whole point of this app. It needs so much WiFi to work but it never wants to connect
BRING BACK VSBL
I said what I said
I like the app
I like the app, but this new name is terrible
Add features
It’s 2026, please add the ability to zoom in and out, being able to save photos. Also being able to add more emojis. Lastly, the app is buggy, loading slow and most of the time I click on a message or post, it doesn’t take me directly to the message/post itself but the main page.
Save yourself headaches and don’t join
A lot of bugs, chat doesn’t work consistently, app stops working, you can’t access everything from an iPad vs laptop vs cell phone etc. canceled my subscription and it’s been over 6+ months that they tell me I’ll be getting my $ back from overpaying and nothing. Save yourself from frustration and headaches.
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Can’t make an account
I just got a new job and needed to download this for work. when I try to make an account, I’m not able to. I’ve used my phone number, as well as someone else’s. I have used multiple of me emails with no success.
Glitchy
Super glitchy and I think they know it 🥲
Great Systems
Love the value it brings to our restaurant as we have several of our systems incorporated into VSBL
Good except crashing
App is actually really useful but every time I open my tokens the app crashes. It’s such a pain.
Great app overall
Great app overall used in CFA very well, convenient easy to use however, the amount of tools is amazing. Only down side is how much it can randomly be down for whatever reason and unusable.
Great people and app
Highly recommend!
