Update is so terrible, our store now uses paper and pen
You've effectively destroyed this app. The aggressive shift to food safety only and erasure of FOH tools and lists have rendered this app unusable. Can you PLEASE remove the bluetooth popup every SINGLE time we open the app? NO I WILL NOT PROVIDE BLUETOOTH BC WE DO NOT USE THIS FEATURE.
Assigning shift leads has broken. Finding shift setups is a stupid maze. (My store has to go to team -> lunch daypart -> setups -> drop down menu -> scroll down to dinner/close.) Why can't I just go to dinner/close to begin with??? Checklists are impossible to find by TMs. We spend at least a 5-10 mins of our allotted closing time trying to help TMs find their checklists.
Why would you presume to know the ebbs and flows of every restaurant to determine when we should send our breaks? Some stores are 5 million dollar stores, others are 11 million dollars. The needs of each restaurant are vastly different regarding breaks so your "suggested" break time feature is, quite frankly, idiotic. My restaurant has switched to paper and pen for this.
Why would you remove the safe count addition feature? Another area where paper and pen is more useful than this app. Also, the need to press "enter" so your answers are "recorded" is definitely a..... choice. Found that out the hard way when I filled out my safe count only to find all my answers gone...... thus forcing me to recount my entire safe. This was not an issue before so thanks for making it extra annoying.
Recognitions? Gone. Top performers? Gone. Bdays and anniversaries? Gone. All checklists have reduced themselves in point values and we cannot figure out how to get them back.
Even with the hard about face to BOH focused features, you'd think at least their area of the app is functional. (It's not). Waste is now just a blank white screen.
I miss VSBL so dearly. Kitchen IQ is an empty shell of what VSBL used to be. Oh and btw, nobody calls it Kitchen IQ. Much like the destruction of twitter by Elon, we will NEVER concede and it will never be referred to as its attempted rebrand.
Assigning shift leads has broken. Finding shift setups is a stupid maze. (My store has to go to team -> lunch daypart -> setups -> drop down menu -> scroll down to dinner/close.) Why can't I just go to dinner/close to begin with??? Checklists are impossible to find by TMs. We spend at least a 5-10 mins of our allotted closing time trying to help TMs find their checklists.
Why would you presume to know the ebbs and flows of every restaurant to determine when we should send our breaks? Some stores are 5 million dollar stores, others are 11 million dollars. The needs of each restaurant are vastly different regarding breaks so your "suggested" break time feature is, quite frankly, idiotic. My restaurant has switched to paper and pen for this.
Why would you remove the safe count addition feature? Another area where paper and pen is more useful than this app. Also, the need to press "enter" so your answers are "recorded" is definitely a..... choice. Found that out the hard way when I filled out my safe count only to find all my answers gone...... thus forcing me to recount my entire safe. This was not an issue before so thanks for making it extra annoying.
Recognitions? Gone. Top performers? Gone. Bdays and anniversaries? Gone. All checklists have reduced themselves in point values and we cannot figure out how to get them back.
Even with the hard about face to BOH focused features, you'd think at least their area of the app is functional. (It's not). Waste is now just a blank white screen.
I miss VSBL so dearly. Kitchen IQ is an empty shell of what VSBL used to be. Oh and btw, nobody calls it Kitchen IQ. Much like the destruction of twitter by Elon, we will NEVER concede and it will never be referred to as its attempted rebrand.
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Update is awful. Reconsider a different platform.
We use our KitchenIQ for multiple reasons within our business and the updates have not been heard or received by there Support Staff. Please consider our feedback when creating a new platform. Breaks make no sense, scheduling does not have an option to sync when updated, we cannot see recognition or infractions well. Checklists are harder for our team to use. It is not user friendly.
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Unusable after update
Not sure what happened with the recent update but this app is unusable now. Our store is currently looking for a different app to use. Morning and afternoon shifts are now mixed together on the roster so you have to sift through morning and night shift employees when making a set up for the day. It shows the estimated time you should send someone on a break instead of what time arrived to their shift. Checklists assigned to someone are nearly impossible to find / access. Terrible update.
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I missed the old kitchen IQ
The new kitchen IQ 3.0 update is absolutely horrible. You can no longer give out top performers, and recognitions are no longer broadcasted. As a result of this, team members are now no longer motivated to put their best into what they’re doing because they cannot get recognized for it. The new interface is very hard to navigate and it is just overall a lot worse than the older versions. please bring back the old version!!!!!!!
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Downhill since EcoLab Happened
In this new 3.0 update—they announced new features for checklists. What they didn’t announce was they REMOVED features that we use everyday. Like the team feed where we can see recognitions, birthdays, anniversaries that are coming up.
Also, the features that we still do have don’t even work properly. I wish we could revert to the previous update so badly.
No matter what area of the restaurant you’re in, you see ALL the breaks for ALL areas on your setup. Plus everyone is showing up with two breaks instead of one.
We have to manually input random people as they don’t show up OR people who aren’t working that day at all will show up. When we have to manually put in times, it changes the hours. Example: we put in a 7-2 team member and it changes to 8-3 as soon as you save.
And to top it off the new design is a downgrade. I feel like VSBL has this beautiful thing built that was PERFECT! And now it’s changed, and it’s way worse. To support our business we may look into new apps if these crucial things aren’t fixed in a timely manner. Just wanted to give my honest feedback.
Also, the features that we still do have don’t even work properly. I wish we could revert to the previous update so badly.
No matter what area of the restaurant you’re in, you see ALL the breaks for ALL areas on your setup. Plus everyone is showing up with two breaks instead of one.
We have to manually input random people as they don’t show up OR people who aren’t working that day at all will show up. When we have to manually put in times, it changes the hours. Example: we put in a 7-2 team member and it changes to 8-3 as soon as you save.
And to top it off the new design is a downgrade. I feel like VSBL has this beautiful thing built that was PERFECT! And now it’s changed, and it’s way worse. To support our business we may look into new apps if these crucial things aren’t fixed in a timely manner. Just wanted to give my honest feedback.
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