Run away!!!!
1 star
I booked and paid for a rental through EconomyBookings for a business trip, but I never received a vehicle.
The company shuttle was more than 40 minutes late. When I reached the pickup location, more than 20 customers were waiting for cars. Other customers told me they had already waited over an hour. No customer service representative was reasonably accessible to assist us or explain when a vehicle would be available.
I had business appointments scheduled after my flight and could not wait indefinitely without assistance or a reliable pickup time. I arrived to collect my reservation, but no vehicle was provided.
When I requested a refund, EconomyBookings asked for historical phone logs, a boarding pass, and proof of arrival at the pickup location. My phone history no longer goes back that far because of the volume of calls I make and receive. I have asked them to review their own records and the supplier’s records.
As of this review, my refund remains unresolved. The pickup experience and the handling of my refund request have been unacceptable. Based on my experience, I would not book through EconomyBookings again.
I booked and paid for a rental through EconomyBookings for a business trip, but I never received a vehicle.
The company shuttle was more than 40 minutes late. When I reached the pickup location, more than 20 customers were waiting for cars. Other customers told me they had already waited over an hour. No customer service representative was reasonably accessible to assist us or explain when a vehicle would be available.
I had business appointments scheduled after my flight and could not wait indefinitely without assistance or a reliable pickup time. I arrived to collect my reservation, but no vehicle was provided.
When I requested a refund, EconomyBookings asked for historical phone logs, a boarding pass, and proof of arrival at the pickup location. My phone history no longer goes back that far because of the volume of calls I make and receive. I have asked them to review their own records and the supplier’s records.
As of this review, my refund remains unresolved. The pickup experience and the handling of my refund request have been unacceptable. Based on my experience, I would not book through EconomyBookings again.
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DIDon’t do it!@
Response from developer
Hi there, Waiting for a shuttle that was 40 minutes late, then finding more than 20 people already queued for cars, is a rough way to start a business trip. With appointments after your flight, that kind of delay becomes a real problem fast. When no vehicle is handed over, the refund review usually comes down to matching the booking to the pickup attempt and checking the supplier’s records. If your phone history no longer goes back that far, that’s not ideal, but it isn’t the only thing the team can use. If this is still unresolved, reach out to community@bookinggroup.com with your booking number, a short summary of what happened, and any receipts, photos, or travel details you still have from that day. They can compare it with the supplier records and keep it moving. Ethan Carter Feedback Manager
Bad service!
I am extremely frustrated and disappointed with EconomyBookings. I arrived on time to collect my rental car, but the supplier refused to release the vehicle because my G2 driver’s license was not accepted.
The biggest issue is that EconomyBookings allowed me to complete the booking and payment without properly validating my license type. I even uploaded my driver’s license, yet the system failed to flag the issue before confirming my reservation.
Instead of taking responsibility for this failure, they classified my booking as a “no-show,” even though I was physically there on time and ready to collect the car. Now I have to waste my time chasing a refund for a service I never received.
This is completely unacceptable customer service. Customers should not be held responsible for a failure in the booking platform’s validation process. It feels like they are happy to take your money but unwilling to take responsibility when something goes wrong.
I strongly advise others to think twice before booking through EconomyBookings. Don’t wait until you arrive at the rental counter to discover a problem that should have been identified before payment.
I expect a full refund and a fair resolution. This experience has completely destroyed my trust in this company.
The biggest issue is that EconomyBookings allowed me to complete the booking and payment without properly validating my license type. I even uploaded my driver’s license, yet the system failed to flag the issue before confirming my reservation.
Instead of taking responsibility for this failure, they classified my booking as a “no-show,” even though I was physically there on time and ready to collect the car. Now I have to waste my time chasing a refund for a service I never received.
This is completely unacceptable customer service. Customers should not be held responsible for a failure in the booking platform’s validation process. It feels like they are happy to take your money but unwilling to take responsibility when something goes wrong.
I strongly advise others to think twice before booking through EconomyBookings. Don’t wait until you arrive at the rental counter to discover a problem that should have been identified before payment.
I expect a full refund and a fair resolution. This experience has completely destroyed my trust in this company.
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DMDexter Madrinan
Booking
Not happy that car hire company is not identified. I need to be sure that I can pick up car at airport soon after arrival.
AHAngelo in HK
Be very careful
I booked a car for 24 days via this company and paid the full hire fee up front.
My arrival to collect the car ended up being delayed by 1 day. I contacted this company several times prior to the original collection time, requesting that they relay advice of my delayed arrival to the car hire company. Despite replies from representatives of this company my request was not relayed. Upon arrival the next day I was advised that the car had been returned to the pool, my up front hire payment had been forfeited and there were no more cars available of the group I had paid for.
Caught between a rock and a hard place I was then forced to pay again and more (by over £2,000) to hire a car of the next grade up.
My advice - be careful when dealing with this company.
My arrival to collect the car ended up being delayed by 1 day. I contacted this company several times prior to the original collection time, requesting that they relay advice of my delayed arrival to the car hire company. Despite replies from representatives of this company my request was not relayed. Upon arrival the next day I was advised that the car had been returned to the pool, my up front hire payment had been forfeited and there were no more cars available of the group I had paid for.
Caught between a rock and a hard place I was then forced to pay again and more (by over £2,000) to hire a car of the next grade up.
My advice - be careful when dealing with this company.
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BBuggerya
Time wasting mobile app
When the app opens, it shows you an image of a car and some holiday pictures as if it is loading something in the background. Clearly it’s not loading anything that long and they just make you wait for no reason. I need to check my booking, I don’t have time for your fake loading screen for the 63rd time. Please remove it.
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NNickname135232
