App buggy
I’m mostly happy with QEEQ, but run into unwelcome difficulties simply processing payment from my Uk bank. Needed to use Apple Pay.
First booking cancelled then Alamo had no car
I paid for my rental several weeks ago at the second time of asking as my original offer was withdrawn. In the time I managed to cross the Atlantic Alamo failed to organise a car as per my agreement. I’m still waiting. I’m tired, fed up and I hate you
Great customer service but poor quality car
I found the staff to be great and accommodating. I really appreciated William and his care for me as a customer. What I found to be poor is the condition of the car. I was expecting a car that still looked good and up to 3 years of age, but what I got was an old car that should have been retired by now. It ran well as an oldie but it was is not value for money. Then I found the SRS side impact airbag malfunctioning and other areas in need of repair. I certainly don’t hope that Apex can redo better and wouldn’t try to do so!
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Worst agent ever
Agent try to find a way to charge extra.
Firstly to recommend us to upgrade our car. We turned down . Then he charging us for road assistance with extra $2xx without proper consent. We declined then he tried to trying charging my wife for additional diver. And he said he thought she was my daughter. Very respectful. Very rude. Zero communication.
Firstly to recommend us to upgrade our car. We turned down . Then he charging us for road assistance with extra $2xx without proper consent. We declined then he tried to trying charging my wife for additional diver. And he said he thought she was my daughter. Very respectful. Very rude. Zero communication.
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Used to be good
They used to be a good source of discounts for my travel. I think I used them for at least 5 years, however now the app is very buggy and they will overcharge you. BEWARE. Last two times I booked, they made major mistakes in my booking (eg. I booked for two days which looked fine in the app, but the rental car company showed a booking of 120 days!). I used to put up with it but the last time it glitched they charged me and refused a refund. Luckily that charge was for one day. Still, not worth the risk of using the app ever again.
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