ECOVACS HOME User Reviews

Customer Experience

Positive experience54.7% of reviews
Neutral9.7% of reviews
Negative experience35.6% of reviews

~ Based on 3,861 written reviews from the US App Store.

What users say

Is ECOVACS HOME Safe?

ECOVACS HOME appears safe based on user ratings. AppsHunter Safety Score for ECOVACS HOME is 92/100.

This assessment is based on 51,847 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.2% of ratings point to a safe experience
3.3% of ratings suggest some concerns
6.5% of ratings point to a risky experience

~ Based on 51,847 App Store ratings for ECOVACS HOME.

Is ECOVACS HOME Legit?

ECOVACS HOME appears to be a legitimate app. AppsHunter Legitimacy Score for ECOVACS HOME is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Love my Ecovacs T50

Over two months of daily usage and I am impressed with this little machine. It powerful vacuum and self cleaning mop performance are comparable to machines twice this price point. Highly recommend it.

For a couple of weeks only vacuums rug and exclude the surface

Quite inconvenient when a room has a rug and only cleans the rug. The rest of the room which is hard surface always gets ignored. Unless I don’t select a zone, it does not clean. Have this for a couple of weeks and it has this problem from the start. Consistently updating the app assuming it will provide a bug fix but it doesn’t. Not the kind of app if you need to save time 👎
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bad

won’t connect, we already did the setup and it says to setup again because device is offline but it doesn’t work?? tried all the troubleshoot. app times out. fix ur app

Best thing ever

Such a great purchase. We basically don’t have to vacuum every day anymore. Just on weekends to get to the bits where it can’t reach

Nice cut

It does a nice job cutting makes nice lines.

YM

Great machine

ECI éc

Good

Derby Dog

Great machine!!!!

Great entry level unit

Love the self cleaning, maintenance

Terrible

Terrible ! Constantly losing the maps and the backup option has no impact… you always have to map again and again. Lots of time, consequently money!

Nice

Have the deebot neo 2
Very easy to setup and hasn’t missed a beat in over a year. House is a mix of carpet and hard floor have a set timer once a day keeps the house clean even with our Golden retriever.Just have to empty after every run
Would like to see an iPad version of the app with better zoom instead of iPhone version for both
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Fantastic vac

What a time saver!!!! Really happy with this vacuum

Yeddi

So surprised what a great job this does. It is a fantastic product

Is it adware or app for a vacuum?

I am disappointed with user experience. The app wants to sell me services and making even trivial things hard and not intuitive. I would gladly use an app to get what I need for my vacuum if I like the experience. With currents experience I can promise that I will never buy anything in the app. Please change it!
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Great service

Fast replies

Too much focus on selling

Too much focus on selling cleaning products and the app keeps timing out. Would delete the app if there was another way to use the vacuum

Love

Its not a rebot its love of my life❤️made my life heaven🥰

Bad software

Bad software. Needing to reset map because the map get distorted on its own
Bad hardware. Left wheel stuck in up position. Machine is 2 years old.
Customer service abysmal

Garbage app

This app is a dumpster fire. It will not recover the original map despite my best efforts, following the manufacturer’s directions. I can hit restore, but the app will not load that map for cleaning. Why y’all can’t get a simple thing like adding the original map correct, is beyond me. This dumb thing creates multiple maps despite ‘multi floor maps’ being turned off. How hard is that? Why don’t you have a simple map section on the Home Screen of your app? Handle all necessary adjustments, changes, and restorations in one uncluttered screen? The robot is great; too bad the one thing it can’t clean up is this garbage app.
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Filled with ads and spam

I just want to keep my home clean. I don’t want to earn points to redeem at the ecovacs store for more accessories. Why is the vacuum app set up like a gacha game?