EDC's Pocket Tech

EDC's Pocket Tech puts your IT help desk in your pocket. Describe an IT problem in your own words, by typing or just by talking, and get clear, step-by-step troubleshooting right away. If the problem needs a human technician, the app opens a support ticket with the EDC help desk for you, with the full context of what you already tried. TWO WAYS TO GET HELP Text chat. Type your question and work through it at your own pace. Attach a photo or screenshot when something is easier to show than to explain like an error message, a cable, a blinking light on a router. Voice. Tap once and just talk. Hands-free and conversational, so you can follow along while you're actually at the machine or holding the printer tray open. WHAT IT CAN HELP WITH - Wi-Fi and network connectivity - Email and calendar problems - Printing and scanning - Passwords and account access - Software that won't launch, update, or behave - Slow computers and startup problems - Phones, tablets, and mobile setup WHEN YOU NEED A PERSON Some things can't be fixed over chat: hardware failures, physical damage, anything needing hands on the equipment or admin access. When that happens, Pocket Tech creates a support ticket for you and emails you the confirmation. Your technician gets the whole conversation, so you don't have to start over. BUILT FOR BUSINESSES WE SUPPORT Pocket Tech is for staff at businesses with a managed-services agreement with Enterprise Data Concepts. Sign in with your work email and we'll email you a one-time code. No new password to remember, and nothing to set up. If your email isn't recognized, give us a call and we'll get you added. PRIVACY No ads, no tracking, and no analytics SDKs. Pocket Tech collects what it needs to answer your question and open your ticket, and nothing else. Full details: https://edcnow.com/edc-pocket-tech-privacy-policy/